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Click here or scroll down to respond to this candidateCandidate's Name , CSM, PMP, PSMNaperville, IL EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedInSENIOR SCRUM MASTERDriven, outcomes-focused Senior Scrum Master with 8+ years of success delivering products and programs in quickly changing environments in multiple industry sectors. Proven record of removing obstacles from cross-functional teams to ensure timely completion of high-quality customer-centric projects using agile framework. Specialist in improving processes and making operational decisions necessary for success while coaching teams to complete initiatives. Excellent interpersonal skills to clarify strategies and plans while efficiently directing multiple projects. Strong problem solver who understands competitive landscape, market segments, and product positioning to enhance profitability.AREAS OF EXPERTISEScrum Master Project Management Agile Coach Technology Projects Team Management Resource Optimization Process Improvements Product Owner Business Development User Experience SDLC Cybersecurity Cloud AI Communication Continuous Improvement Prioritization Conflict Resolution CRM Risk Management Stakeholder Engagement E-Commerce Healthcare Industry Financial Services IndustryPROFESSIONAL EXPERIENCESENIOR SCRUM MASTERTATA CONSULTANCY SERVICES 2022 - 2024Sunbelt Rentals Inc. Fort Mill, Sc (Hybrid)Led agile adoption, team collaboration, conflict resolution, performance optimization, and continuous improvement for two off-shore/on-shore scrum teams developing eCommerce Salesforce initiative. Adhered to industry best practices for Scrum, Safe, and Spotify. Collaborated with technical experts, developers, testers, and quality engineers to create exceptional customer journey platform from procurement to payment to achieve excellent customer satisfaction.Project: Customer Journey Site Development for Amazon, Disney.We Utilized machine learning and AI to create personalized shopping experiences for eCommerce customers.We analyze customer interactions, purchase history, and feedback to inform customer journey mappingWe developed predictive models for tailored product recommendations- We implemented natural language processing (NLP) for chatbots and customer support- Designed and deployed a customer journey site, resulting in:- Improved customer experience- Increased conversions- Enhanced customer insights- Competitive advantage through customer-centric approachSkills Used:Machine learning, AI,NLPCustomer journey mapping, Predictive analytics,Personalization, eCommerce P2P platform development.I removed removed blockers for four teams through effective scheduling, planning, Scrum ceremonies, backlog refinement, sprint retrospectives, and sprint demos.Met all Program Increment planning objectives and ensured bug-free product.Received Xcelerate Warrior Award (TCS) and Agile Practitioner Impact Atlanta Award.PPL Electric Utility Allentown, PA (Remote)Ensured that project portfolios were run efficiently, in line with agreed objectives in scalable and systematic manner. Assessed team needs and implemented changes to improve operations. Built trust and respect across delivery teams with collaborative mindset to execute initiatives. Enabled developer flow and minimized needless interruptions while encouraging open and continuous feedback.Coordinated and executed continuous improvement programs aligned with strategic company goals.Assessed, coached, and shared recommendations with employees and business leaders with continuous improvement tools and strategies.Fostered environment supportive of problem-solving, critical thinking, and innovation to drive achievement of objectives and KPIs.Documented and shared best practices and lessons learned with other business units.Presented status and results reports to team, managers, and executives to increase data-based decision making and boost task and resource prioritization.SCRUM MASTER LOGISTICS MANAGER 2020 - 2022Impressive Logistics St. Louis, MOManaged full logistics operations including transportation, inventory, and supply chain. Facilitated agile development process for teams involved in logistics projects, ensuring that scrum principles and practices were effectively implemented. Organized and led scrum ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives, fostering collaboration and communication among team members. Promoted culture of continuous improvement and collaborated with stakeholders to align project goals with business objectives. Analyzed problems, gathered pertinent data, and developed solutions to streamline efficiencies. Applied knowledge of compliance, budget analysis, policies, customer needs, and best practices related to logistics and supply chain planning and program execution. Tracked performance to meet goals in areas of receiving, warehousing, and shipping.Planned optimal routes and schedules, collaborating with freight vendors to improve planning.Oversaw team of drivers, warehouse operatives, and other staff with clear communication.Improved supplier relations with strong negotiation tactics while solving problems and customer complaints quickly to boost satisfaction.SCRUM MASTER 2016 - 2020AIG Insurance New York, NYOrchestrated agility, addressed obstacles, improved backlog management, and enhanced development processes. Spearheaded retrospectives, sprint planning, scrums, and backlog refinement to achieve milestones. Served as SME and escalation point for production issues, tracking through resolution while communicating with numerous teams. Mentored and motivated team members, sharing best practices for overall team improvement. Delivered numerous projects and exceeded expectations by efficiently coordinating teams.Defined customized workflows, tracked tasks, user stories, and bugs with Azure Boards, and used velocity and Burndown to track team progress.Planned and managed dependencies on Azure DevOps, communicated with stakeholders on regular basis, and implemented SAFE practices with Agile Release Trains and Program Increment Planning sessions.TC Resource Technology Healthcare Bradford, UK (Remote)Supported four globally dispersed scrum teams to deliver on all aspects of project solutions. Identified risks, overcame obstacles, and accelerated product delivery. Facilitated daily stand up, spring planning, review, and retrospectives. Verified effectiveness and productivity of all scrum events. Used Rally to focus on product backlog. Liaised with DevOps engineers to automate deployment processes. Fostered agile, scrum, and Kanban integrity.Increased team collaboration while completing cloud data migration, website portal, and dispute process for ten releases for data warehouse and data mart teams.Promoted scrum values while coaching team in self-management, cross-functionality, and planning.Boosted velocity through user story estimation and reduced spillover while establishing Scrum Master Community of Practice to create cohesive groups.EDUCATION and CREDENTIALSBachelor of Science Business Administration Information Technology Management (exp. 2027) Western Governors University Salt Lake City, UTCFNI Leadership Certificate Graduate 2002 Dallas, TXScrum Certifications: Professional Scrum Master Certified Scrum Master Certified Scrum Product Owner (CSPO) Scrum Product Owner Certified (SPOC) Scaled Scrum Expert Accredited Certification (SSEAC) Scrum Master Certified (SMC)Agile Certifications: Certified ICP-ACC Agile Coach Certified SAFe6 Agilist Agile Coach Accredit CertificationOther Certifications: PMP Test Automation Jira Administrator TCS Assurance BDA Initiate Certificate in Retail Industry Overview BPS Environmental Health and Safety Foundation Growth and Transformation Awareness A0 Proficiency Elevate Wing Retail CORE Business ProcessTECHNICAL PROFICIENCIESProject Management Tools: Azure DevOps Jira Power BI ServiceNow Clarity Miro Mural Aha Rally Jira CA Agile VersionOne Agile Hive Jira Align Confluence SharePoint Microsoft Teams Slack MS Office Suite Skype Zoom WebEx Version One IdeaBoardz Easy Retro Rally Planning Poker FigmaProgramming Languages and Platforms: Python SQL HTML5 CSS UNIX PHP ETL Adobe AEM AWS Shell Scripting Bitbucket MySQL C# .NET Linux VMWARE JavaScript Tableau JQL TFS Automation AQ Automation Wireshark Jenkins Informatica Azure Synapse Rest API CISCO Google Cloud Esri ArcGISOperating Systems: Windows Mac OS X Unix IOS Android Chrome FirefoxMethodologies: DevOps CI/CD Testing ATDD Scrum TDD BDD UAT Crystal Kanban LeSS XP Waterfall |
