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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
OBJECTIVE
I am looking for a career in Recovery Coaching or Peer support to use my life lessons and my tes mony
to help and a ect others for the be er! I really have a heart for mental health and a calling for it. I am
ready to con nue to serve this underserved popula on. I am working as a Program instructor/Direct
Care Specialist For Par cipants with Mental illnesses and Development disorders for a day program. I just
completed an appren ceship with the Michigan department of labor and my job to become a
Journeyman level Direct Care Specialist. I work part- me as a Maitre d/Host/Front of the House
Manager. I was a Purchase Specialist for Rocket Mortgage. I took a buyout to nd a more ful lling career
In serving others in the mental health sphere again! There are no gaps in my employment just a seasonal
winter layo in my Tru-green Job.
SUMMARY OF QUALIFICATIONS
I have two years and two months worth of working with people with Mental Illnesses and
Developmental Disabili es in person as of the wri ng of this. I have extensive quali ca ons of being a
customer service representa ve for a health care Medicaid company on the phone for 2 years and a 10
month with Rock Connec ons. I ve have been trained to listen to and help suicidal callers, talking them
down from self harm. Listening and helping them un l the police arrived. I have had to use my training
to assist with opioid and substance abuse clients. I won 7 100% Quality Assurance awards and several
other awards in this role. I have excep onal interpersonal and customer service skills. I have 20 years of
customer service experience. My most recent accomplishment In Client/Customer Service was to have
all posi ve reviews from my clients ( ve and four star ra ngs out of a possible ve) and one three star in
a 9 month stretch from 07-28-21 to 5/6/2022.
EXPERIENCE
Direct Care Specialist/Program instructor
New Gateways
Waterford, MI 48327
5/25/22 To present
I work full me at a day program with individuals with Developmental disabili es and mental illnesses. I
assist par cipants with goals to help them be more social and more independent. We assist them with
freshening and trips to the community (Stores, Parks, the Mall, fes vals and etc.). We are there for the
well being of the par cipants. We assist them with progress centered goals to help them become the
most produc ve individual They can be. I am a driver for some par cipants and I drive them in a
company van to and from the program. I Just completed a state appren ceship that makes me a
Journeyman level Direct Care Specialist. My nal day of the appren ceship program was 8-1-24 and I am
awai ng my journeyman s Cer cate to be signed and sent to me. I have 6 months of leading a team
there as well. I won Employee of the Quarter and Excellent a endance award twice this year. These are
the cer ca ons I have currently at this job, CPR, First Aid, AED , Recipient Rights, Blood Borne
Pathogens, Limited English Pro ciency, Van Safety, Person Centered Planning Process with Adults,
Children, and Families, HIPAA, 2024 Leadership Founda on Training, Easter Seals MORC Series Training:
Trust, Engagement, Interpersonal Communica on Training.
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Maitre d/Host/Front of the House Manager
Shields Pizzeria
Troy, MI 48084
9-1-22 to Present
My Part- me Job is to dress well and greet the customers. I manage the table sea ng as I lead the team
of servers to make sure they are not overwhelmed and are preforming at their best.
Purchase specialist
Quicken Loans/Rocket mortgage
Detroit Mi, 48226
4-2-21 to 5-6-22
I was a purchase specialist, I was promoted to this role. I was the main communicator For purchase loans
between the underwriters and other teams. I spoke with the realtors for the client and the seller to help
them with the loan. I had a list of clients for the dura on of the process which were mine to assist. I
decided to take a buy out to work to help the company out and to pursue a career in Mental health care.
Client care specialist
Quicken loans/Rocket mortgage
Detroit Mi, 48226
9-1-19 to 4-1-21
I was a re nance client care specialist. I was the main communicator between the client and the
underwriter team, tle team and appraisal team. I assisted with ge ng documents from clients. I took
incoming calls and worked with each client only once.
Client communica on coordinator
Quicken loans
Detroit Mi, 48226
1-8-18 to 09-01-19
I worked in Marke ng and I assisted clients with a so sale of mortgages services to current clients and
Assisted clients with comple ng a survey to see how we were doing as there servicer. I was 5th in
transfers to a mortgage specialist out of my team of 24 for last year of there. I learned all type insights
from each of the several teams that made up the Marke ng department here through the shadowing
me given every two weeks.
Resolu on specialist
Rock connec ons (A Sister Company of Rocket Mortgage/Quicken loans)
Detroit Mi, 48226
3-23-15 to 1-7-18
I was a customer service representa ve for the healthcare Wilson campaign. I have the honor of winning
a coin(monthly award for excellent client service) in the campaign. I have received awards for 100% ism
Quality Assurance for my calls for 7 total months. I have won this award for three consecu ve months. I
have been promoted 3 mes to president s club resolu on specialist. I won several monthly awards and
one yearly award. 7 100% ism assurance awards, 5 top ism assurance awards with percentages of
99.94%, 99.82%, 99.77%, 99.69%, 99.15%, I received the king of ism s assurance award for 2016 MVP or
most valuable player/specialist. Trophy award. , 2 MVP awards, 2 top average ready me awards, 1 ism
in ac on award for the ism: Every client. Every me. No excep ons. No excuses.
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Account Specialist
Rock connec ons (A Sister Company of Rocket Mortgage/Quicken loans)
Detroit Mi, 48226
11-17-14 to 3-23-15
I assisted with transferring people who quali ed for a re nance with quicken loans to a licensed banker. I
hit and met all of my produc on goals for the 5 months I was doing that.
Lawn Specialist
TruGreen
Waterford, MI
PHONE NUMBER AVAILABLE
03/2010 to 10-20-2014
I applied fer lizer and weed control to lawns. I preformed a lot of customer service, and driving around
to customers most of the day. I had the most new program sales that year, I had 46 new program sales.
Each program sale is a yearly service for lawn care. It is almost double the normal of others in my
posi on the rst year. Every year since that year I've had 20 new sales full program a year when the
average others in my posi on have sold is 8 sales a year. I Drove about 55 miles a day and I was cer ed
in four licenses for applica ons. I was top 3 in sales of new program of lawn service for the last season I
was there.
EDUCATION & TRAINING
Crea ve Wri ng, Oakland County College
Mumford High School/G.E.D.
Direct Care Specialist Journeyman (Appren ceship course completed awai ng cer cate From the
Michigan department of Labor)
Microso O ce 365 College course completed.
CERTIFICATES & LICENSES
CPR, First Aid, AED, Recipient Rights, Blood Borne Pathogens, Limited English Pro ciency, Van Safety,
Person Centered Planning Process with Adults, Children, and Families, HIPAA, 2024 Leadership
Founda on Training, Easter Seals MORC Series Training: Trust, Engagement, Interpersonal
Communica on Training
Direct Care Specialist Journeyman (Appren ceship course completed awai ng cer cate)
Valid Chau eurs license
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