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EMAIL AVAILABLE PHONE NUMBER AVAILABLE La Center, KYSUMMARYSeasoned customer service professional with 6 years of experience, adept at managing customer accounts and resolvinginquiries effectively. Skilled in active listening, problem-solving, and Microsoft Teams, ensuring high levels of customersatisfaction. Seeking to leverage expertise as a Call Center Representative - Roadside Assistance.WORK EXPERIENCEAmerican Auto Shield Lakewood, COClaims Customer Service Representative Jul 2022 - Jan 2024 Provided courteous and efficient customer service, greeting clients and coordinating appointment scheduling whilecapturing essential vehicle and customer data. Facilitated vehicle servicing logistics by preparing repair orders (R.O's) and arranging towing services as necessary. Enhanced customer satisfaction by employing active listening and problem-solving techniques, effectivelymanaging time to deliver exceptional support. Resolved customer issues and concerns through diligent communication, de-escalation of calls, and meticulousdocumentation of interactions, utilizing verbal and written skills.Lincare TennesseeCustomer Service Representative Jul 2021 - Jul 2022 Delivered comprehensive product and service information to customers, enhancing their understanding andexperience. Resolved customer inquiries and issues effectively, ensuring client satisfaction and service quality. Managed customer accounts, verifying eligibility and processing orders with attention to detail and accuracy.TTEC Paducah, KYCustomer Service Representative Jul 2016 - Jul 2020 Consulted customers on products, services, billing eligibility, and medical claims, ensuring tailored solutions toindividual needs across multiple communication channels. Enhanced customer satisfaction by employing active listening and identifying opportunities for service upgrades,fostering positive client relations. Managed and updated customer accounts and information, providing thorough and efficient accountmaintenance. Addressed and resolved technical issues with patience and an understanding demeanor, contributing to asupportive customer service environment.EDUCATIONPaducah Community CollegeComputer Information Systems, Intermediate School EducationPaducah, KYDec 1991CERTIFICATIONSCustomer focus & orientation, Indeed Assessments Nov 2023Call center customer service, Indeed Assessments Feb 2024SKILLSnbound and Outbound Call Experience  People-Oriented  Organizational Skills  Self-Motivated  Detail Oriented
Time Management  Customer Service Experience  High Call Volume  Microsoft Applications  Salesforce  RentalSetups  Avaya Phone Systems  VPN Connections  Ukg Applications  Kronos Applications  Windows Applications(6 Years)  English  Sales  Phone Etiquette  Data Entry  Communication Skills  Customer Service  Computer Skills Organizational Skills  Writing Skills  Microsoft Office  Microsoft Outlook  Microsoft Word  CRM Software
Typing  Time Management  Customer Support  B2b  Salesforce  Customer Relationship Management  RetailSales  Google Suite  Windows  Cash Handling  Microsoft Access