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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEInformation TechnologySummary of QualificationsAssisted with computer/networking support, providing hardware and software support for various companies.Documented worked achieved through various ticketing systems to include Salesforce and ServiceNow.Core CompetenciesJava C++ Visual Basic Technical Support Computer Support Customer Services Visual Basic Software Troubleshooting Networking COBOL Hardware Troubleshooting Product Support RPG System Deployment Salesforce Pascal Active Directory ServiceNowEducational ExperienceMaster of Science Information Technology Management Concentration in Database Administration Keller Graduate School of Management Online Anticipating Graduation 7/2025Bachelor of Science Technical Management; DeVry University Online Graduated 9/2022Associates, Computer Programming; Coastal Carolina Community College; Jacksonville, NCGraduated 5/2006Professional ExperienceIn-Home Expert, Asurion; Birmingham, AL 03/2022 8/2022Received and responded to customer inquiries, complaints, and questions in line with company valuesManaged deployment of equipment in compliance with established technology policiesMaintained records of daily data transactions, issues and remedial actions taken or installation activitiesAdministered support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problemsComputer Technician; AbbTech Professional Resources; Birmingham, AL 05/2020 - 03/2021Provided hardware technical support to include troubleshooting hardware problemsSet switch hardware to make the hardware compatible with software installation requirementsAssisted the Technology Services department in performing hardware and software inventoriesProvided for initial setup and movement of hardwareTransported CPU or other small peripherals to ISC and back to campus for purposes of supportTechnical Support Advisor; Conduent; Raleigh, NC 06/2018-12/2019Provided first-tier support for technology-related issuesEntered call data and trouble ticket reports into Record Management systemsProvided backup phone support for other Technical Support teamsMonitored appropriate email inboxes and provided excellent email technical supportTechnical Support Advisor; Sutherland Global Service; Houston, TX 10/2014 - 04/2016Provided technical support to customers on the phone and through email: 120-160 calls per weekWorked collaboratively with the Tech team to provide a best-in-class experience for the customerLearned the technical ins-and-outs of our product lines through firsthand experienceInspected, diagnosed, and repaired products that were returned by customers |
