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CARMENWATKINSStreet Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEService RepresentativeStrive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Dedicated and technically skilled service professional with a versatile customer support skill set developed through experience as a call center representative. Excel in resolving customer issues with innovative solutions proven to increase efficiency and customer satisfaction. A team player, acknowledged as Total Quality Customer Service Professional.Key Skills1.Customer Focus2.Teambuilding3.Strong Organizational Skills4.Administrative Support5.Report & Document Preparation6.Excellent Written/Verbal Skills7.Communication Skills8.Conflict Resolution9.Intermediate with MS Office Suite10.Timely Decision Making Skills11.CompassionateExperienceLoving Spirits LLC, St. Peters, MO2020 to PresentHome Health aidAssist clients who are unable to care for themselves or perform daily task such as cooking, cleaning, dressing bathing and light housekeepingEngage client in stimulating activitiesEnsuring clients comfortability and restAdminister medication, running errands and watching for changes in health conditionsCommunicate with client family for updates on a regular basisHealthcare Strategic Imitative, St. Louis, MO2008 to 2018Medical Biller and CoderIdentified and resolved patient billing complaintsPerformed various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers, and process paymentsMaintained strict confidentiality and adhere to all HIPAA guidelines and regulationsResearched information beyond existing procedures as requiredA/R aging follow-up for timely paymentsHome Sweet Home, Maryland Heights, MO2013 to 2015Home Health CoordinatorTransport patients to doctors appointmentsMake beds, do laundry, prepare meals, give patients medications, and run errandsChange patients bandages and check vital signsLight cleaning to maintain sanitary conditions in the homeAssist patients with showering and going to the restroomMetropolitan Sewer District, St. Louis, MO2012 to 2013Customer Service RepresentativeVerified documentsAnswered all phone inquiresProcessed payments and utility work ordersMaintained and updated recordsInput information into various computerized systemsSuburban Surgical Associates, St. Louis, MO2012 to 2012Customer Service RepresentativeA/R Aging follow-up for non-payment accountsRetrieved and filed client chartsHelped with the billing department as neededAssisted clients with payments, co-payments, payment arrangements and non-paymentsConfirmed appointments prior to appointment dateVerified clients insuranceCommunity Alternatives, St. Louis, MO2010 to 2012Home Health AideTransported patients to doctors appointmentsMade beds, did laundry, prepared meals, gave patients medications, and ran errandsLight cleaning to maintain sanitary conditions in the homeTrained clients to become more productive citizens in the communityEnsured clients was proficient in safety drills practiced in the homeEducationNormandy High School, Missouri1984 -1987