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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Joe Wells RoadBuena Vista, GA Street Address
Email: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEProfessional SummaryMotivated Customer Service professional providing over 24 years of outstanding customer satisfaction in a fast paced retail management area. Ensures excellent customer service by providing merchandise in a clean and organized environment. Adept at maintaining accuracy as well as time management skills to meet or exceed organizational goals.SkillsMoney ManagementRetail ManagementExceptional Customer ServiceVerbal/Written CommunicationDetail/Results OrientedManagement/Leadership ExperienceTeam CollaborationData EntrySorting/Processing DocumentsExcellent Time ManagementIssue ResolutionWork HistoryTSYS, Columbus, GA Jul 2017 May 2021Production Quality SpecialistConducts quality inspections of completed documents and cards ensuring all products meet and exceed client expectations while reducing errors by 5%Communicates quality errors to leadership and co-workers for error resolution and to meet clients qualificationsAssists in root cause analysis to determine if errors are equipment, process, or operator basedReports 4-5 quality findings daily to a database for tracking purposes TSYS, Columbus, GA Sept 2014 Jul 2017Machine OperatorStaged, sorted, and produced 45-55 jobs daily by combing similar card stock products and similar platformsInspected completed products produced by machine for accuracy and client specificationsMade routine adjustments to the equipment in order to produce different types of jobsEnsured all completed jobs were assembled, signed, and placed in the appropriate locations for the next area to process and mailPublix, Columbus, GA Jan 2013 Sept 2014CashierCompleted customer transactions via cash, check, or credit card with 99% accuracyScanned grocery items and processed payments thru a Point of Sale (POS) system and cash register with barcode scannersBalanced cash drawer daily to ensure 100% accuracy of all completed transactionsProvided friendly, accurate, and quick responses to all customer inquiries ensuring complete customer satisfactionCandidate's Name
Dollar General Cusseta, GA Mar 2000 Sept 2012Store ManagerCompleted store operational requirements by scheduling and assigning a team of 6 8 employees; following up on work resultsRemained up-to-date with professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networksManaged store staff job results by hiring, training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job resultsMaintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and proceduresResponsible for balancing cash drawers, bank deposits, handling petty cash producing over $3,000 dailyAchieved financial objectives through employee scheduling; analyzing variances in cash drawers; initiating corrective actionsEnsured availability of merchandise and services by verifying inventory balances and ensuring most popular items remained in stockEducationPacific High School, Columbus, GADiploma |
