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Title Customer Service Digital Marketing
Target Location US-MD-Glen Burnie
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECity/State: Glen Burnie, MarylandSKILLSHIPAA Regulations, Policies and Procedures CPR Trauma Informed Care Memory Care Assisted Living Independent Living Senior Living Senior Care Insurance Authorization Customer Service Marketing Research Strategic Marketing & Sales Customer Relationship Management Problem Solving Critical Thinking Skilled Nursing Hospice Care Home Health Care Management Digital Marketing Market Research Computer Proficiency MS Suite Communication Skills CompliancePROFESSIONAL EXPERIENCEGinger Cove, Annapolis MD June 2021  PresentResident Services CoordinatorPlan, organize and conduct interventions for residents on caseload.Teach clients independent living skills and community integration skills.Provide support to severely emotionally distressed clients on caseload.Review and coordinate the collection of relevant information on the referred client's background, social history and past treatment interventions to develop treatment plans for clients.Maintain records as required by established laws, established policy, and administrative regulations including COMAR regulations.The Arc Central Chesapeake Region Severn, MD January 2019 - December 2020Client Care CoordinatorProvided 1:1 behavioral intervention to children, adolescents, and young adults with intellectual and developmental disabilities per intervention plans.Developed and implemented strategies to teach new skills and reduce challenging behaviors.Advocated for individuals for community resources and supports. Explored and accessed alternative supports and funding to meet clients needs.Successfully worked independently to coordinate multiple facets of patient care, prioritize work, and manage time while accomplishing multi-tasking in an active atmosphere with interruptions.Developed and implemented individualized treatment plans for assigned clients to meet individual needs, interests, and abilities.Evaluated, monitored, and reviewed individualized Care Plans and assessed individual progress, and recommended modification, changes, or termination of services.Sheppard Pratt Health Systems Ellicott City MD June 2017 - Dec 2018Access CoordinatorProvided clinical triage and referral to appropriate Sheppard Pratt services or referral to external services and depending on specific assignment, had primary responsibility for coordination of inpatient admissions.Collected and evaluated psychiatric, demographic, and insurance data and determined the appropriate level of care needed. Completed written and online documentation requirements for admissions and referrals.Served as the first point of contact for patients, their families/representatives, outside agencies, and referrers to respond to inquiries for admission or referral. Actively marketed Sheppard Pratt programs and services to internal and external groups CHPSGlobal Water Partnership Central Africa Yaounde Cameroon July 2014  Jan 2017Program ManagerPartnered with the government, UN Agencies like UNICEF, UNHCR, UNDP, and other NGOs educating and assisting communities plagued with water-borne/climate-related diseases.Documented findings, improvements and setbacks in patients conditions.Monitored community compliance with agency resommendations.Acted as liaison between local communities, healthcare professionals and local authorities providing funding and other resources.Organized and facilitated training workshops, seminars, and meetings., OASIS documentationEDUCATIONDerby University Derby UK 2013Masters in International Relations & DiplomacyUniversity of Yaounde Cameroon 2011Masters in International LawLANGUAGESFluent in English and French

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