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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Portsmouth, VASummarySeasoned professional with 18 years of customer service experience, including direct roles as Customer Service Manager at Zaxby's Restaurant and 2112 Restaurant and Bar. Demonstrated expertise in team supervision, operational cost control, and service quality enhancement. Seeking a Customer Service Manager position to leverage proven management skills and a strong customer-centric approach.Work ExperiencePepsi Cola CompanyRelief Sales Representative NORFOLK, VA Mar 2021 - Present Serve as a primary sales contact for small format accounts, ensuring customer satisfaction through excellent service and maintaining strong relationships. Conduct comprehensive business reviews to identify sales opportunities, manage product rotation and stock across various displays and equipment. Collaborate effectively with team members to meet customer demands, support new product introductions, and promote sales growth. Uphold company safety standards rigorously, manage physical tasks associated with merchandise setup, and adapt to diverse weather conditions during account servicing. UpCenterClient Services Account Manager Newport News, VA Aug 2010 - Present Maintain client relationships to support residential sponsorship program upgrades and provide comprehensive account management. Supervise respite residential relief staff, oversee purchasing and inventory control, and administer daily medication support for clients. Provide respite care and emotional support, assisting with household tasks to meet the needs of patients and their families. Manage financial reports for clients and improve transportation coordination, while enhancing client satisfaction through the automation of contact management systems. Zaxby's RestaurantCustomer Service Manager Chesapeake, VA Mar 2020 - Mar 2021 Managed adherence to health codes and cleanliness protocols in food preparation and dining areas to maintain high standards of quality. Achieved Serve Safe certification and conducted training for associates on customer service excellence and operational efficiency. Oversaw inventory management, including estimating and ordering food supplies, to optimize resource utilization and minimize waste.Visions Community Services LLCProgram Manager Virginia Beach, VA Jan 2014 - Jun 2020 Managed cross-functional teams to coordinate support groups, self-advocacy initiatives, and vocational programs, ensuring effective communication and handling of medical and health issues for consumers. Conducted performance management for program staff, including evaluations, developmental plans, and disciplinary actions, and facilitated comprehensive training to enhance staff competencies. Led recruitment efforts, contributing to the interviewing and hiring process, and directly supervised a diverse team of eight residential sponsors, adhering to Virginia State DMAS policies. Oversaw operations of 12 residential facilities across multiple locations, ensuring program compliance, monitoring process efficiency, and delivering effective training and mentoring programs. 2112 Restaurant and BarCustomer Service Manager New York, NY Jun 2005 - Dec 2014 Managed staff scheduling, payroll recording, and supply procurement within budgetary constraints to ensure seamless restaurant operations. Supervised shift operations, maintaining strict adherence to cash management procedures and coordinating activities between front and back-of-house. Implemented cost-control measures, reducing waste and optimizing resource utilization while upholding food safety and quality standards. Conducted staff appraisals, recruitment, and training to enhance service levels, resolving customer complaints to ensure a high degree of guest satisfaction.EducationPost UniversityBachelor: Computer Information Systems Waterbury, CT Expected in 01/2025 South UniversityAssociates: Business Administration Virginia Beach, VA Jan 2020 Tidewater Community CollegeAssociates: Social Science Norfolk, VA 2012Mount Vernon High SchoolAdvanced Diploma Mount Vernon, NY 1999SkillsSales Team Support, Staff Training, Post-Sales Support, Customer Relations, Program Promotion, Brand Awareness, Revenue Growth, Account Development, Records Management, Retention Strategies, Revenue Generation, Problem Solving Strength, Product Promotions, Sales Expertise, Systems and Software Programs |
