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T: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEPROFILEHighly motivated customer service specialist, looking for an opportunity to join and grow within a busy office and administrative setting. I am keen to apply my knowledge, excellent interpersonal and administrative skills to provide stellar outstanding customer services.HIGHLIGHTS OF SKILLSAttentive problem solver, using tact and diplomacy to work successfully under pressureMeticulous attention to detail, working with a high level of effectiveness, competently prioritizing tasks to meet targets and resolve problems and challenges as they arise. Confidently working independently and collaboratively delivering exceptional customer serviceDiligently entering data, organizing and filing records with great accuracy and speedAdept in using computers and various software programs including: MS Word, Excel, PowerPoint, Outlook, with a typing accuracy of [50] WPMMulti-lingual and fluent in English, Hindi and Kannada (South India) languagesWORK HISTORYResolutions Specialist Adecco For ETS(May 2024- August 2024)Educational Testing Services in Princeton, NJ.As a Resolutions Specialist will be responsible for ensuring the integrity of test scores by performing manual score calculations, interpreting incident reports, applying/removing score holds, resolving edit errors, and maintaining accurate student records.will also handle customer inquiries, update billing accounts and help fix any mistakes and answers any questions from test takers.Temporary Office Assistant in Rondon Law Group LLCPrinceton, NJ 08450-6601January 2024 February 2024Job Functions:Assist attorney and senior paralegal with data entry, arrange and organize files, print documents, scanning, photocopying and putting together cases to ship to various govt agencies. Answer phone calls and take any messages from clients. Keep track of supplies and prepare a list to order them, ensure office supplies are well stocked upSafety Paraprofessional, Greenbrook Elementary SchoolKendall Park, NJ 08824September 2023 December 2023Supervise the elementary students during lunch and recess hours.Shopper, Amazon.com Cranston, Rhode Island, USA.July 2019-October 2019May 2020-August 2021Star Shopper, Whole FoodsWorked as a shopper for Amazon whole foods customer where customers used to order online. The amazon whole foods shopper are tasked with buying all of the requested items, offering replacements if the store is out of an item that the customer requested and setting up the groceries either for pickup or for delivery and packing items in appropriate containers, etc..Confidently supported customer inquiries, making recommendations as required, and adapting to the changing pace and demands of peak and slow times.Smoothly collaborated with management team to resolve complaints, following office procedures to move escalations to appropriate individuals for resolution.Diligently and accurately processed sale transactions.Assisted and performed a variety of duties as required.EDUCATIONDiploma in Computer Science 2001JSS Polytechnic for Women, Mysore, Karnataka, IndiaReferences available upon request |
