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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryI have over a decade of combined customer service and Veteran advocacy experience. I thrive in fast- paced and heavy work volume environments. My experience is inclusive of but not exclusive to case management, Veteran outreach, Veteran advocacy, digital and document management of records, training preparation and execution, accounting practices, phone queue management, and adherence to rules, regulations, and guidance as set forth by the Secretary and its agents assigned. Organizational and VA Applications ExperienceI have experience and work daily in SHARE, COVERS, FAS, VBMS, CWINRS, CAROLS, TCIS, FMS, VATAS, TMS, CAATS, CARS, OTC NET-(Banking) IFAMS, IPPS, Empwr-vaDrivethru.gsa.gov (Fleet)Work HistoryDepartment of Veteran Affairs Veterans Benefits Administration (R.O.316)(SSD) Support Service Specialist (Finance)(SSD) Fleet Manager 09/25/2022-Present1700 Clairmont Rd. Atlanta, Georgia 30033Salary: GS 9 step 3 = $64,335.00Hours per week: 40 Full timeDevelops and implements space plans for assigned offices. Conducts space surveys based on organizational changes in assigned offices. Monitors quality and progress of contractors. Reviews and interprets all aspects of complex programs and administrative functions to include building management, space and facilities management, property management, procurement of office supplies and equipment, fleet vehicles, parking, safety, security, etc. to assess compliance with applicable laws, regulations, policies, and procedures and the adequacy of internal controls. Responsible for the administration of the Personal Identity Verification (PIV) system, ensures proper issuance of PIV cards and manages administration roles. Acts as PIV liaison as required. The incumbent performs a wide variety of the incumbent performs a wide variety of administrative management duties and program specific responsibilities that allow for an efficient and effective operation of the Division.Evaluates and processes all requests for contract staffing, furniture, equipment, supplies, construction, and other services; reviews justifications to determine if the requested action is economically feasible. In this division I am experienced and serves as the subject matter expert for internal and external customers on operational matters for Inspectors and Vendors. Research policies, procedures, and operations involved in classification to ensure compliance. Applies clarification of position classification principles, practices, and guidance to classify a variety of positions.Writes classification evaluation statements, handles classifications appeals, and determines correct title, series, and grade level of positions.Provides advisory and consultative services to managers and supervisors on significant position classification/position management problems. Originate solutions develops appropriate interventions for management on significant classification/positions management issues and concerns. Providing advice and guidance to more junior specialists, professionals, managers, employees, and external representatives to resolve problems not always susceptible to treatment by standard methods. Serving as a troubleshooter and data researcher for all budgetary and financial problems and issues. Identifying and proposing solutions to complex problems where previous studies and established techniques require modification and adaptation.Preparing budget estimates and consolidating the estimates into an integrated budget forecast. Providing budget justifications by compiling, comparing, and correlating information about current and future programs. Conducting financial reconciliation and record auditing. Ensures agency's strategy plan, goals and objectives are communicated to team members. Communicates assignments to team members including deadlines and time frames for completion. Coaches team members in applying problem solving methods and techniques. Lead team members in balancing workload and tasks. Prepares reports and maintains records of work accomplishments. Monitors and reports on status of work progress, ensuring quality and deadlines are met. Performs follow up and analysis on third party receivables, co-payments, and payment postings. Purchase cards are used for all micro-purchases (supplies and services that do not exceed $2,500 per transaction). Purchases up to $100,000 can be approved but only where appropriate warranting has been completed.Reorganizes sections by function for more convenient use by VA fleet managers, with headings such as Fleet Safety, Acquisition, and Fleet Operations.Expands detail for roles and responsibilities in fleet management. Updates for 35 vehicles, processes for vehicle donations and vehicle disposals. Standardizes utilization across all vehicle types, allowing exemptions from utilization criteria for certain vehicle types.Reflects new information on VA Fleet Management Information Systems. Updates telematics information, including requiring all vehicles to have telematics if planned to be retained over two years without exception.Coordinate with GSA provides a fleet charge card with each leased vehicle to purchase fuel and minor maintenance. Requirements for proper use of the fleet charge card. Prepare Trip Ticket for Employees to better assist Veterans Benefit needs. Ensures identification credentials are produced and issued to all permanent or temporary employees in accordance with requirements.Advice on space availability or office arrangement for an organization Department of Veteran Affairs Veterans Benefits Administration (R.O.316) Financial Accounts Technician 12/10/2019 09/25/2022 1700 Clairmont Rd. Atlanta, Georgia 30033Salary: GS 7 step 6 = $51,083.00Hours per week: 40 Full timeSupport Services Division (SSD)Develops interventions for management on significant classification/positions management issues and concerns.Provide property management services including facilities, trouble calls, conducting inventories, and disposing of excess property. Corporate Travel Management for expenses with flights, travel, lodging Conduct payment processing for mortgage loan and commercial residential real estate contracts and servicing tasks. Review and submit documents to loan department to resolve data discrepancies so that Certificates of Eligibility (COE) may be issued. Provide guidance to employees and managers regarding (SSD) Financial Services, programs, and policies. Advise managers and supervisors on staffing requirements and resources which involve a high degree of complexity. Provide technical advice and assistance to process check payments and collection for Loan Guarantee and the Benefit Eligibility Support Team (BEST), to verify information to Regional Office Leadership and personnel.Provide input for planning and procedural improvements in all administrative functional areas. Responsible for the day-to-day operations in the Agent cashier department, focusing on strategic plans and goals.Document, approve, and schedule travel agenda by submitting required reports and reviewing and processing submitted claims.Prepare and submit organizational monthly, quarterly, and annual financial reports, as required by the Department of Treasury. This is inclusive of the development and implementation of systems, policies, and procedures to provide required data and information for internal and third parties. Prioritize and manage my workload efficiently and properly with minimal supervision by adhering to the rules and regulations under Title 44 of the United States Code 3301 through 3314. I currently possess a high security clearance for the United States Treasury.Review records to ensure requests for disposition and disposal of documents comply with the procedures applicable to SSD, Finance, RMO, and RMT.Create records needed to track check payments for LGY Lender Fees, LGY Loss Repayments, School payments, and Attorney Fees. Deposit all processed payments to OTC net, United States Treasury. Knowledge of governmental financial and accounting operations and requirements. Process loss mitigation payments, attorney fees, and lender fees to determine the correct payable amount under the VA services, regulations, and policies.Review underwriting documents for loan modifications, credit mortgage debt, auto conversions, and auto purchases for accounting anomalies and eligibility. Prepare audits of benefit awards and process fiscal transactions including one-time special payments and out of system payments to bring accounts to current.Communicate with Veterans and beneficiaries, as well as governmental agencies in person and written correspondence.Prepare documents and electronic correspondence in a concise professional manner. Update Veteran cases, process check-tracers, and conduct audits for Veterans and their beneficiaries. Execute assignments in adherence with accepted financial practices. Examine expenditure vouchers prior to payment to assure that existing laws and regulations authorize the expenditure and that the amount is compliant with set schedules.Review and analyze financial statements from debtors, claims, and other processes associated with debts, collections, and payments.Acts as a liaison with the Debt Management Center (DMC) to answer overpayment inquiries from Veterans, beneficiaries, or employees.Effective communicator (oral and written) with internal and external professionals and Veterans from various social and economic backgrounds.Familiar with legacy systems such as the DMC-based CAROLS payment information system to determine interest and payment amounts in archived accounts. Maintain an integrated system of accounting records for all financial management system transactions within the regional office.Publish and maintain ledgers and related subsidiary journals in addition to documenting corrective actions for erroneous conditions.Prepare all necessary documents for transfer of funds internally and externally in addition to preparing budgets and audit reports.As an agent cashier, I perform research through several computerized programs to identify the benefit payment system where the debt resides to avoid unassociated deposits. Examine, certify, and audit vouchers submitted for payment, while assessing compliance with applicable laws, regulations, policies, and procedures.Establish and maintain an internal control system with a special emphasis on the operational areas identified as having a high risk of fraud, waste, and abuse.Serve as a Certifying Official authorizing all financial transactions, adjustments, and Collections. Proficient in executing detailed audits and analysis. Skilled in preparing and presenting structured presentations that are clear, concise, and logical. Develop procedures and coordinates activities across business lines with other sections, Regional Offices, service organization, and other government departments or agencies. Independently performs reviews for accuracy and consistency of data such as audits, debts, and reimbursement.Department of Veteran Affairs (Atlanta VA Hospital) Advance Medical Support Assistant-Primary Care Evaluation Treatment 12/09/2018 12/06/2019 250 N. Arcardia Ave Decatur, Ga. 30030 United States Salary: GS- 6 step 7 = $45,603.00Hours per week: 40 Full timeDuties: Accomplishments and Related Skills: The Advanced Medical Support Assistant (MSA) serves as the administrative subject matter expert within the patient care team. Developing and maintaining effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies. Facilitating and processing secure messaging with the patient and care team, notifying patients of normal lab results, and developing and managing a tracking system for follow up care to include but not limited to consult status and test results. Setting priorities and deadlines, adjusting follow and sequencing work to meet team and patient needs.Developing and maintaining specific reports used by the patient care team to monitor, track and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, and quality and customer satisfaction. Receiving patients and visitors in person or telephonically, and recording and relaying messages and/or redirecting calls as necessary. Orienting medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters. Department of Veteran Affairs (Atlanta VA Hospital) Medical Support Assistant- Mental Health and Substance Abuse Evaluation Treatment 09/12/2016 12/09/20181670 Clairmont Road Decatur, Ga. 30033 United States Salary: GS- 5 step 6 = $42.085.00Hours per week: 40Duties: Accomplishments and Related Skills:Evaluate expenditure past-due amounts prior to appointments, amount is following set schedules. Acts as a liaison with the Debt Management Center (DMC) to answer past-due inquiries from Veterans, beneficiaries, or employees. Processes Veterans insurances and their beneficiaries for claims of non-receipt and initiates reclamation action when necessary. Communicates with Veterans and their beneficiaries, as well as other governmental agencies, in person. by telephone or through written communication. The Maintain MSA electronic system records to eliminate unnecessary delays so that decision is made within established timeframes by using (VISTA)Veterans Health and Information System,(CPRS) Computerized Patient Records System.The incumbent utilizes various electronic data processing (EDP) systems for inputting data; for processing, monitoring, adjudication, authorization, and for correspondence preparation to inform the veteran and any representative /advocate of the decision and the basis for the action taken. Establish new outpatient records for eligibility beneficiaries and complete all required forms and relevant data for each.Respond to patients questions and concerns face to face and over the telephone. Provide patient care information and initiate appropriate actions. Evaluate and schedule Telehealth appointments by working with all the staff and patients to ensure such request s are placed through consults or return to clinic orders according to VHA National scheduling guidelines. Lifting and shifting file boxes between 10-20 pounds routinely to maintain the docketing file room. Reviewing case files to ensure accuracy of all information entered automated system.Maintaining automated records for the criminal or civil case workload, or both as assigned. Entering required docketing codes into case tracking system for reporting, opening, and closing cases, submitting, and retrieving files to and from archives. Assisting office personnel obtain information from databases and interpret output. Perform scheduling functions utilizing the DHCP/Vista and CPRS (Computerized Patient Records System) programs to ensure all physicians orders for lab, x-ray, specialty exams and return appointments are scheduled appropriately.Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up. Record the patient information on special flow sheets, accurately indicating suicidal tendencies.Display sensitivity to the culture and linguistic needs for Veterans and their families. Review health records to ensure that all records contain enough information to meet medical /legal requirements. Apply public laws, rules, regulations, and exclusions governing confidentiality of the medical records.Monitors the status and progress of daily work assignments and adjust in accordance with the established priorities. Verify records of teamwork accomplishments. Utilizing my medical terminology skills and general understanding of health records.Ability to apply expert technical knowledge and skills in health records documentation, HIPPA, Joint Commission, and or a related area in a complex work environment; Ability to provide staff development and training and at higher organizational levels who require persuasion and negotiation. Ensure that the daily workload is carried out in a timely manner in compliance with VA regulations. Multiple office automation with varied functions to produce a wide range of documents formats.Knowledge of general office administrative a clerical procedure to perform receptionist duties, answer telephone, distribute mail, maintain office files, forms, and order supplies. Basic office automation software to perform functions such as standardized word processing. Receipt or transmission of electronic mail. Prepare written documents and reports; Ability to communicate effectively both orally and writing. Evaluated requests for release of information.Trained in substance abuse, co- occurring disorders, and the effects of housing and employment issues with mental health and substance abuse evaluation orders. Knowledge of and ability to utilize a variety of electronic data processing (EDP) systems and applications related to, processing, monitoring, and correspondence preparation. Skills in analyzing and researching enough request comprehensive documentation needed for mental health and substance abuse treatment program.Department of Veteran Affairs (Atlanta VA Hospital) Veteran Canteen Service (VSC), (Food Service) 05/2015 09/12/2016 1700 Clairmont Road Decatur, Ga. 30033 United States Hours per week: 32 (contract worker)Duties: Accomplishments and Related Skills:As agent cashier performs research through several computerized programs to identify the benefit payment system where the debt resides.Obligating and maintaining funds manual and electronic account records, performing regular reconciliations, and adjusting account balances.Perform varieties of food serving of food items. Maintain beverage dispensers, rotate and stocked display cases. Assists with receiver and storing of food deliveries. Receives payments for goods and services. Lifting and shifting file boxes between 10-20 pounds routinely to maintain the docketing file room. Accounts for and verifies all withdrawals and deposits, oversees/verifies receipts of funds daily, prepares correspondence for canteen chief, and assists in day-to-day canteen operations. Provided assortment of management responsibilities, stock room operations, inventory accountabilities Receives, inspects incoming merchandise and deliveries; prepares receiving reports; marks and stores merchandise and replenishes display case, prepare, and displays all food items. Conduct daily inspections of machines, responsible for the installation and maintenance of product assortment and marketing programs. Daily communicated with customers, employees, and other business. Daily communicated with customers, employees, and other business.Dissolved difficult problems and diffused potential dissatisfaction to prevent adverse publicity. Served as technical liaison.Organizational Training and Highlights:I CARE AWARD! recipient for Commitment & Excellence American Real Estate University- 04/06/2021-06/03/2021 -75 Hours Salesperson Pre-License Course; GA Licensed Real Estate Instructor #376230 Mr. Marshall B. Mccart (EMAIL AVAILABLE) Department of Veteran Affairs Benefit Office -Department of Veterans Affairs- 11/28/2018- 11/29/2018 -16 hours of VA Voices Department of Veterans Affairs- 08/29/2018-08/30/2018 Certificate -16 hours of Critical ConversationDepartment of Veterans Affairs 1670 Clairmont Road Decatur Georgia 30033-03/01/2018-09/01/2018 44 Credits hours of Certificate S.A.W. program (School at Work) 75 Hours completed Georgia Real-Estate Criteria |
