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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Coram, NYSUMMARYSeeking a Call Center Specialist role, offering 14 years of customer care experience and proficiency in CRM systems. Skilled in problem-solving, adept at maintaining client satisfaction through effective communication and solution delivery. Experienced in managing high call volumes and streamlining service processes for operational efficiency. WORK EXPERIENCENitty Gritty Cleaning Services NYOffice Manager Sep 2023 - Present Oversee client and employee onboarding processes to ensure a seamless integration into company operations. Coordinate service schedules and maintain inventory control for cleaning supplies to optimize resource allocation. Handle customer inquiries, providing timely and effective solutions to maintain client satisfaction. True Source NYCustomer Service Representative Jul 2019 - Sep 2023 Negotiated with vendors to deliver services on schedule and within budget constraints, ensuring client satisfaction through effective account management. Coordinated the completion of data entry, order processing, and work order finalization, streamlining operational efficiency. Maintained clear and prompt communication with clients and vendors through various channels, including a dedicated portal, email, and telephone.H and R Block Riverhead, NYCustomer Service Representative Jan 2019 - Apr 2019 Addressed and responded to customer inquiries, ensuring high-quality service by effectively handling over thirty daily calls, scheduling appointments, and delivering accurate product information. Maintained financial accuracy and customer trust by managing the collection and recording of fees and receipts of payments.Retail Security Services Medford, NYClient Coordinator Jun 2016 - Mar 2017 Coordinated with a diverse range of clients to maintain optimal security coverage across retail and restaurant venues in North America. Communicated service offerings effectively, contributing to the expansion of the client portfolio. Flextronics/ Verizon Wireless Huntington, NYTechnician Sep 2007 - Aug 2010 Delivered personalized technical support and training for mobile phones and tablets, ensuring customer proficiency in device functionality and software utilization. Conducted comprehensive physical damage assessments and advised clients on appropriate accessory selections to enhance device performance and protection.Exit Realty by Karisma Bay Shore, NYSales Agent Aug 2007 - Sep 2008 Cultivated enduring client relationships by effectively addressing and resolving diverse needs, enhancing customer satisfaction and loyalty. Secured property listings by negotiating agreements with owners, expanding the firm's portfolio of properties available for sale.Bath and Body Works Lake Grove, NYSales Associate Jun 2007 - Sep 2007 Assisted with product selection by providing knowledgeable recommendations tailored to individual customer skin care requirements. Managed merchandise presentation, ensuring organized racks and shelves to optimize visual appeal and product accessibility.Centereach Medical Care Centereach, NYReceptionist Jul 2006 - Nov 2006 Managed patient check-ins, accurately collected essential data, and maintained records in compliance with HIPAA regulations, ensuring confidentiality and data integrity. Coordinated with medical staff to optimize physician schedules and patient flow, effectively minimizing wait times and enhancing clinic efficiency.Victoria's Secret Huntington, NYSales Associate Nov 2000 - Nov 2004 Assisted customers with product selection and provided personalized fittings, ensuring a high level of client satisfaction. Conducted training for new team members on sales strategies, contributing to the achievement of store operational goals.EDUCATIONBay Shore High SchoolHigh School Diploma, General Education1999SKILLSCustomer Service Organizational Abilities Salesforce CRM Microsoft Office Suite Multi-Tasking Phone Etiquette Adaptability Time Management |
