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Click here or scroll down to respond to this candidateSKILLSEXPERIENCECandidate's Name
COMPUTER ENGINEERPHONE NUMBER AVAILABLE EMAIL AVAILABLEComputer Science graduate with a honors degree from the University of West London with Excellent technical, communication, and teamwork skills. With 4 years of experience in my eld, I aim to utilize my potential and skill set in developing and maintaining the technology with the latest requirements and advancements for the organization that I work for, thereby adding up to the organization's reputation. MS OFFICE PrototypingContinuous Integration/Continuous Delivery(CI/CD) CRM Management Tools: JIRA, Salesforce,Con uence, Hubspot Salesforce Administration and Con guration HTML, JAVA, CSS API & Performance Testing SQL and Database Testing Agile Methodologies: Scrum, Kanban Testing Frameworks: Selenium, JUnit, User Acceptance Testing UML & Use Case modeling SOFTWARE DEVELOPMENT Designing Complete System Work ow Defect Tracking & Test Documentation Con guration Management Root Cause Analysis Collaboration and Teamwork Technical Reporting & Documentation Requirements Speci cations Health Information, Policy and ProcedureDevelopment Problem Solving and DebuggingSOFTWARE SUPPORT ENGINEERInternational School ServicesPrinceton, NJJanuary 2022 - PresentResponsible for ensuring the quality and functionality of software applications through systematic testing and troubleshooting.Created and maintained technical support documentation, aiding in e cient issue resolution and knowledge sharing. Analyzed applications to identify risks, vulnerabilities, and security issues, addressing them proactively.Collaborated with the team of developers to build and enhance the ISS portal using HTML, CSS, and JavaScript. Analyze and understand the codebase to identify potential areas for improvement. Developed my Pro ciency in Salesforce, JIRA, HubSpot, Figma used to design system work ow, and other Agile tools and CRM platforms, demonstrating advanced skills and extensive experience. E fectively managed critical Salesforce and Jira operations to support and enhance the overall user experience, ensuring streamlined work ows and improved e ciency. Automated test cases using UAT & Sandbox platforms, where applicable, to improve testing e ciency. Actively participated in disaster recovery testing to ensure business continuity and preparedness. Wrote and maintained test scripts to facilitate automated testing processes. Used testing frameworks like Selenium, JUnit, TestNG, or similar tools to get better performance results. Developed and executed test plans, test cases, and test scripts to verify the functionality of software applications.Collaborated with the development team to understand software requirements and design speci cations. Supported test results analysis to resolve open issues in Salesforce, JIRA, and Hubspot. Additionally, providing exceptional technical support to system users. Served as a subject matter expert (SME) for senior stakeholders and team members, o fering insights and guidance. Appropriately assessed risks in business decisions, prioritizing compliance with laws and regulations. Led comprehensive management of systems and tools across the organization, with a focus on overseeing user setup roles, permission sets, and ensuring robust account and system security. Implemented strategic measures to optimize operational e ciency and safeguard sensitive information. Participated in design reviews providing input on functional requirements, product designs, schedules.TECHNICAL ENGINEERETSTrenton, NJMay 2021 - January 2022Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation with utilization of Computer Telephony Integration system: ORACLE. Assessing the back-end Mainframe of the system, to better support customers with escalated issues.Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible. Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.Collaborate with technical sta f and clients to establish goals and objectives for system improvements and upgrades. Create and implement new processes to improve e ciency and customer satisfaction while reducing costs. Provide support, including procedural documentation and relevant reports. Set up new users' accounts and pro les and deal with password issues.TECHNICAL SUPPORT SPECIALISTAT&T INCPhiladelphiaJuly 2020 - April 2021Provided unmatched customer service and product selection and pride myself in making sure the customer experience with me is second to none. Oversee and resolve technical, and network issues. With the knowledge about the products and AT&T services helping customers reach their desirable goal. Improving existing programs by evaluating objectives and speci cations, reviewing proposed changes, and making recommendations. Maintain client con dence by keeping their information con dential.UNIVERSITY INDEPENDENT PORJECTImplementation of a Retail POS systemLondon, UKApril 2020 - April 2021Independently conceptualized, designed, and developed a comprehensive Point of Sale (POS) system for a retail store using JavaScript and HTML. Utilized JavaScript frameworks to create a modular and maintainable reusable codebase for the system's frontend. Analyzed various POS systems available in the market, examining their features, functionalities, and user experiences. Identi ed gaps and opportunities for improvement in existing systems, such as scalability, real-time inventory updates, and integration with third-party services. Extensively researched the challenges of retail stores in managing point of sale operations and inventory management, reviewing existing literature studies, industry best practices, and case studies to gain insights into the requirements and common pain points of retail businesses.UNIVERSITY TEAM PROJECTStudent Attendance Tracking System - Team MemberLondon, UKSeptember 2019 - January 2020Collaborated with a team of fellow students to design and develop a comprehensive student attendance tracking system where we utilized programming languages like Python, CSS and HTML to build a robust and user-friendly system. My responsibilities were designing UML models, Use Case diagrams, ER diagrams, and Sequence diagrams using tools such as Lucidchart, Microsoft Visio, Draw.io, Figma, and Atom to craft visually captivating and meticulously detailed system representations.Developed an intricate and well-structured system architecture by seamlessly integrating latest methodologies and technologies. Finally, Collaborated with cross-functional team members, e fectively translating requirements into actionable components within the system design.EDUCATIONLANGUAGESADDITIONAL INFORMATIONMANAGERSubwayLondon, UKApril 2018 - January 2020PHARMACY ASSOCIATELocal PharmacyLondon, UKMarch 2018 - September 2019BSC IN COMPUTER SCIENCEUniversity of West London, London, UKMay 2021HIGH SCHOOL DIPLOMAShri J.P. Thakkar High school, Anand, GUJARAT, INDIA Mar 2017EnglishFluent HindiNativeGujaratiNativeResident Status: US Green Card HolderOpen to relocating anywhere in the USA |
