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PHONE NUMBER AVAILABLEEMAIL AVAILABLEADMINISTRATIVE EXECUTIVE
Seasoned C-suite executive support specialist directly supporting the president/CEO of a major enterprise. Proven record of success planning and directing administrative affairs within a corporate environment.
Superior work ethic, loyal, dependable, and trustworthy, with a never-ending CAN DO attitude. Initiative-taking initiative-taker with exceptional organizational, analytical, and resourceful problem-solving abilities. Effective communication (verbal & written) and people skills; able to work independently and within a team setting. Effective in multi-tasking, managing multiple projects and deadlines in demanding environments. Detail and process oriented with a high degree of accuracy and efficiency.AREAS OF EXPERTISE Executive Communication Team Building
Time Management Creative Problem Solving Delegation and Organization Leader, Mentor and Teacher Project Management Corporate Event ProfessionalQUALIFICATIONS AND SKILLS SUMMARY Strong leadership skills for supporting and motivating staff in performing best administrative, human resources and financial services as well as reaching common goals and objectives. Proficient in accounting and financial principles and procedures, HR policies, principles, and practices. Solid management and organizational skills to oversee and manage multiple projects and tasks simultaneously and within strict deadlines. Strategic thinking skills as well as ability to innovate better business processes and achieve continuous improvement. Active listening and effective communication skills to solve employees' concerns and develop relationships. Strong analytical and critical thinking skills to evaluate problems as well as quickly and efficiently develop practical solutions. Effective writing skills to improve the quality of office correspondence, emails, applications, reports, and memos. Expert in using Microsoft Office Suite applications, Vizio, Smartsheet, and Internet, specializing in Outlook, Slack, WhatsApp, Teams, and PowerPointPROFESSIONAL EXPERIENCE
UnitedHealthcare / Optum (NTX Market Region) 03/2011 PresentExecutive Assistant to President/CEOPhysician Practice Management
Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the president and CEO with a prominent level of confidentiality in all aspects. Oversee all aspects and information on multiple highly active & fluid calendars, arranging complex and detailed travel itineraries, preparing, submitting, & auditing business travel expense reports. Communicate with the general staff on the Executives behalf and coordinate high-level meetings both internally and externally. Coordinate meetings, video conferences, conference calls, various events, & strategic activities. Demonstrate strong people skills and the ability to build relationships with stakeholders, including staff, board members, external partners, and public. Provide "gatekeeper" and "gateway" roles, creating win-win situations for direct access to the executives time and office. Work closely and effectively with the executive team to keep all well informed of upcoming commitments and responsibilities, and follow up, when appropriate.
Lead to build relationships crucial to the success of the organization and manage a variety of special projects for the executives Develop and maintain administrative processes that save costs, improved resource management, reduced redundancy, improved accuracy, and efficiency, and achieved organizational objectives. Success in completing critical aspects of deliverables with a direct approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the president/CEO s ability to lead the company. Corporate event planning and logistical execution of meetings and events for both local and national enterprises. Manage special projects assigned by the CEO, including setting timelines, budgets, and resources, to ensure that projects are completed on time and within budget. Manage and organize information, including documents, reports, and presentations, to ensure that the CEO has access to the information needed to make informed decisions. Make independent decisions on behalf of the CEO, including responding to routine requests and inquiries, to allow the CEO to focus on more complex matters.UnitedHealthcare / Optum (NTX Market Region) 03/2011 PresentAdministrative Services Supervisor/Corporate Office Manager
Member of an exceptional team of administrative professionals providing C-suite executive support and best practice administrative functions.
Empower, mentor, and motivate administrative staff to be proactive in their role as partners, foster positivity, and provide opportunities for continued professional development to assure performance meets organizational goals.
Oversee the hiring, selecting, and training processes of new administrative employees as well as developing best growth opportunities.
Ensure staff allocations are consistent with office guidelines as well as proper development and implementation of policies and procedures.
Maintain office expenditures within budget limits as well as developing solutions to budget variances as appropriate.
Provide a bridge for smooth communication between the executive office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
Ensure the aesthetics of the office space aligns with brand, setting the culture, norms, and organization of in-office working.
Create an appropriate working space for employees to improve productivity and morale. Oversight and management of office space and its people Oversee office opening, shut down process, health, safety, and emergency procedures Hoteling and office assignments for consulting staff Facility, building services, and supply inventory management Office efficiency analysis, improvement suggestions, and facilitation of office construction and development IT services such as troubleshooting and maintaining AV equipment
Maintenance of file system including off-site storage per firm record retention policy Perform periodic analysis of all vendor performance and contracts Liaise directly with building management and/or landlord on all office space items per lease agreement Manage building provided services (janitorial, carpet cleaning, engineering, repairs, etc.) Provide administrative support to consulting professionals including but not limited to the following: Organize client/prospect communications and marketing efforts Handle sensitive and urgent information from clients, the company s personnel, and other contacts while exercising appropriate judgment when responding Manage complex calendaring, prepare business travel itineraries, and process expense and time reports Anticipate needs, prioritize responsibilities, effectively handle calendar conflicts, and proactively manage schedule changes Provide support to Organizational Development and Human Resources teams including the following: Assist corporate HR with staff onboarding/off-boarding and perform local orientation procedures Plan and organize celebrations, team-building events, and client eventsVHA Inc. 11/2006 - 2/2011Executive Assistant to the CEO, CFO, General Counsel Management of the CEO's complex and frequently changing schedule, including arranging meetings, conferences, and teleconferences. Extensive travel arrangements for domestic and international travel, making sure to anticipate and address any potential issues or conflicts. Preparation of essential documents, reports, and presentations for the CEO, ensuring they are accurate, well-organized, and prepared in a timely manner. Coordination with other departments to gather and consolidate information for the CEO's review and action, exercising an elevated level of confidentiality and discretion in all interactions and communications. Organization of Board of Directors meetings, including compiling Board meeting agenda packet, meeting materials, board member travel, lodging and catering arrangements.Monterey County Water Resources Agency - Salinas, California 1996 - 2006Administrative Services Manager
Provided high level executive support to the CEO/General Manager, Deputy General Manager, and Board of Directors; Right Hand to the CEO, interfacing with various boards and committees, members of the public, elected officials, heads of state and federal agencies, member stakeholders, and inter-department staff on behalf of the Agency, as appropriate Clerk to the Board of Directors, taking and transcribing board meeting minutes, and posting them on the agency website.
Administrative Services Manager with oversight and supervision of administrative and clerical staff of eighteen
Productive member of the executive management team as the department manager of human resources and administrative services for interviewing, hiring, and training of personnel.
Managed day-to-day calendars, scheduled executive meetings, arranged executive travel and all other essential tasks.
Designed and implemented executive administration processes relative to budget, human resources, business planning and resource management. Organized monthly Board of Directors' meetings, designating the venue, making travel accommodations, writing media and press releases, designating the postings of public meeting notices and agendas, as prescribed by the Brown Act Planned, organized, and supervised the distribution of board meeting materials to over 250 subscribers.
Prepared press conferences and media releases in support of public information officer
EDUCATIONChapman University, Monterey, CaliforniaOrganizational Leadership, BA; CourseworkCertificates: California Special Districts Association: Governance, Finance, Human Resources; Board Secretary/Clerk |