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Title Home Health Customer Service
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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SummergrayL O G I S T I C S C O O R D I N A T O REMAIL AVAILABLEStreet Address  e park stPHONE NUMBER AVAILABLEI am a results-driven professional with over 5 years of experience in recruiting and logistics coordination. Adept at managing the full recruitment cycle, sourcing top talent, and ensuring smooth onboardingprocesses. Demonstrates strong organizational andproblem-solving skills, with a proven track record of optimizing logistics operations to enhance efficiency and reduce costs. Excels in building and maintaining relationships with candidates, clients, andstakeholders, ensuring alignment with businessobjectives and compliance with industry standards. I am proficient in utilizing applicant tracking systems, logistics software, and various recruitment platforms to drive successful outcomes and looking for a new opportunity towards a long term career that fosters personal and professional growth.RECRUITERChampion Home Health CareManaged full recruitment cycle, including sourcing, interviewing, and onboarding, for home health care professionals, ensuring compliance with industry standards and regulations. Utilized various recruitment platforms, including job boards, social media, and professional networks, to attract and engage qualified candidates. Collaborated with hiring managers to understand staffing needs. Provided exceptional candidate experience by maintaining clear communication, offering timely feedback, and building positive relationships with potential hires. Monitored and analyzed recruitment metrics to assess the effectiveness of recruitment strategies and identify areas for improvement. LOGISTICS COORDINATORKBRMaintained accurate records of shipments, inventory levels, and logistics activities using logistics software and tracking systems. Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborated with cross- functional teams, including procurement, sales, and customer service, to address and resolve logistics - related issues. Prepared and presented regular reports on logistics performance, cost analysis, and operational efficiency to senior management. Implemented and maintained effective communication channels with suppliers, carriers, and customers to facilitate smooth operations and resolve any logistical challenges. Conducted regular audits and inventory checks to ensure accuracy and prevent discrepancies.HR RECRUITERVISITING ANGELSManaged full-cycle recruitment process for home health care positions, including job postings, resume screening, interviewing, and onboarding. Developed and maintained a talent pipeline of qualified healthcare professionals through networking, job fairs, and partnerships with local colleges. Conducted background checks, credential verifications, and reference checks to ensure compliance with industry standards and regulatory requirements. Collaborated with hiring managers to understand staffing needs and develop tailored recruitment strategies. Provided exceptional candidate experience by maintaining clear and timely communication throughout the recruitment process. LOGISTICS COORDINATORNationwide Equipment TransportationMaintained accurate records of shipments, inventory levels, and logistics activities using logistics software and tracking systems. Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborated with cross- functional teams, including procurement, sales, and customer service, to address and resolve logistics - related issues. Prepared and presented regular reports on logistics performance, cost analysis, and operational efficiency to senior management. Implemented and maintained effective communication channels with suppliers, carriers, and customers to facilitate smooth operations and resolve any logistical challenges. Conducted regular audits and inventory checks to ensure accuracy and prevent discrepancies. PHOENIX NATURAL WELLNESSSTORE MANAGERNationwide Equipment TransportationOversaw daily operations of the CBD store, ensuring high levels of customer satisfaction and operational efficiency. Developed and implemented sales strategies to achieve and exceed store revenue goals. Managed inventory levels, including ordering, receiving, and stocking products, to ensure availability and minimize waste. Provided exceptional customer service, addressing inquiries and resolving complaints to ensure a positive shopping experience. Maintained in-depth knowledge of CBD products, industry trends, and regulations to educate customers and staff. Implemented and maintained health and safety protocols to ensure a clean and safe environment for customers and staff. TOW TRUCK DISPATCHERKens Auto TowCoordinated and dispatched tow truck drivers to various locations, ensuring timely and efficient service delivery. Utilized dispatch software and GPS systems to track the location of tow trucks and optimize routes for efficiency. Communicated effectively with drivers, customers, and law enforcement agencies to provide clear instructions and updates on service requests. Maintained detailed logs of dispatch activities, service calls, and driver performance for record-keeping and analysis. Provided exceptional customer service by addressing inquiries, resolving complaints, and keeping customers informed about the status of their service requests. Assisted in resolving vehicle breakdowns and accidents by coordinating the necessary tow truck support and logistics. CUSTOMER SERVICEREPRESENTATIVEUSA 800, TiffanyDelivered exceptional customer service by promptly addressing inquiries, resolving issues, and providing accurate information about products and services. Handled a high volume of inbound and outbound calls, maintaining a positive and professional demeanor in all interactions. Managed and resolved customer complaints efficiently, escalating issues to higher management when necessary. Maintained up to date knowledge of company offerings, promotions, and policies to provide accurate and relevant information to customers. Achieved and consistently exceeded performance targets, including response time, resolution time, and customer satisfaction scores. Participated in regular team meetings and training sessions to stay informed about new products, services, and industry best practices.PARAEDUCATOR 2017 - 2019Olathe school district Olathe ksOFFICE COORDINATOR/RECRUITERExpress employment professionals Melbourne FLA.A.S-CRIMINAL JUSTICERasmussen UniversityHIGH SCHOOL DIPLOMAOlathe North High SchoolS K I L L STalent SourcingStrategic ThinkingFull Cycle RecruitmentCustomer RelationsStrong CommunicationVendor ManagementProcess ImprovementProject ManagementOutbound CallingTalent SourcingStrategic ThinkingFull Cycle RecruitmentCustomer RelationsStrong CommunicationVendor ManagementProcess ImprovementProject ManagementOutbound CallingTalent SourcingStrategic ThinkingFull Cycle RecruitmentCustomer RelationsStrong CommunicationVendor ManagementProcess ImprovementProject ManagementOutbound CallingTalent SourcingStrategic ThinkingFull Cycle RecruitmentCustomer RelationsProject ManagementVendor ManagementProcess ImprovementProject ManagementOutbound CallingL A N G U A G E SFrench Advanced. Diploma inAdvanced FrenchE X P E R I E N C ESALES ASSOCIATE Jun 2013 - Mar 2017Louis Vuitton San Francisco, CAOrganized and hosted VIP events and was responsible for handlingexclusive clients.2 years of experience providing instructional support in a classroom setting.Strong ability to assist teachers in implementing lesson plans and activities.Experience working with students individually and in small groups to reinforce learning objectives.Proficient in utilizing educational technology to enhance student engagement and understanding.Coordinated candidate interviews and assessmentsMaintained HR records and employee databasesAssisted in organizing office events and team-building activities Supported office operations by handling administrative tasks Conducted regular performance evaluations and provided feedback Collaborated with hiring managers to identify staffing needs E D U C A T I O N

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