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Click here or scroll down to respond to this candidateJim Lundeen
Cleveland, Ohio
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
LINKEDIN LINK AVAILABLE
Summary
As a Full-Stack Software Developer, Systems Architect, and Technical Operations Engineer, I bring nearly
20 years of experience across diverse industries including education, healthcare, government, insurance, e-
commerce, telecommunication, and media.
With a robust background in business operations, technology, and consulting, I excel at delivering tailored
solutions that address unique challenges and achieve business objectives. Clients appreciate my ability to listen,
ask the right questions, and challenge the status quo to drive innovation and continuous improvement. I value
authenticity and embrace a growth mindset.
I have a thorough understanding of the Software Development Life Cycle (SDLC) and excel in troubleshooting,
debugging, and reverse-engineering. I am a proven leader with a track record in project management and
technical operations, committed to ensuring security, privacy, and scalability. Additionally, I enjoy mentoring
teams, driving projects to successful completion, and consistently meeting deadlines.
My technical skill set encompasses a broad range of technologies and methodologies, including:
Programming Languages: PHP, JavaScript, Node.js
Web Development: HTML, CSS, React, and Vue.js
Databases: SQL, MySQL, PostgreSQL, and MongoDB
DevOps: Docker, Git, and CI/CD pipelines
Cloud Services: AWS (EC2, S3, RDS, Lambda), Azure, and Google Cloud Platform
Security: Implementing best practices for secure coding, data protection, and compliance with privacy regulations
such as PCI and HIPAA.
Experience
Full Stack PHP Developer (LAMP) & AWS Certified Cloud Practitioner
Edgar Technologies LLC
Jan 2006 - Present (18 years 8 months)
Web Application Development: Proficient in PHP, Laravel, JavaScript, Node.js, and various databases
such as MySQL, Microsoft SQL, Postgres, and Redshift.
Certified AWS Cloud Practitioner with practical experience in designing, implementing, and maintaining
secure and resilient N-tier architectures. Skilled in troubleshooting and root-cause analysis.
Linux Administration: RedHat/CentOS, Debian/Ubuntu.
Artificial Intelligence: Proficient in using ChatGPT and Prompt Engineering. Experienced in IVR and
VoiceXML.
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Pre-Sales Engineering: Requirements gathering, solutions design, proposal writing, presentations,
demos, on-boarding, training, support, and gathering feedback.
Senior Software Engineer
Sallie Mae
Jan 2024 - Jul 2024 (7 months)
Collaborated within a Scrum team of developers, product owners, project managers, and design
professionals, managing three distinct products.
Participated in daily stand-ups, sprint planning, backlog refinement sessions, demos, retrospectives,
and other Agile ceremonies.
Conducted peer reviews and quality assurance testing to ensure high code quality and performance
standards.
Mentored junior developers, providing guidance, support, and technical training to enhance their
skillsets.
Maintained technical documentation and contributed to technical writing efforts to ensure clear and
comprehensive project documentation.
Senior Developer & DevOps Engineer
Insight Rocket
Aug 2022 - Sep 2023 (1 year 2 months)
Clients:
Provided product support to financial institutions, including two of the top 10 banks in the United
States.
Responsibilities:
Handled installation, configuration, and troubleshooting.
Conducted research and planning.
Managed dependency updates and deployments.
Oversaw data migration.
Planned and executed high-availability and disaster recovery exercises.
Deployed to multiple environments (Test, UA, Production) with multiple nodes each.
Delivered remote support via Zoom, Microsoft Teams, and Slack.
Linux Server Architecture and Administration. Managed single servers and load-balanced clusters
designed for fault tolerance, high availability, and scalability.
Software Penetration Testing using BurpSuite.
CI/CD Pipeline Modernization
Objective: Modernized CI/CD pipelines to enhance agility and accelerate deployments.
Outcome: Increased satisfaction among engineers and clients due to faster and more reliable
deployments.
Software Dependencies Management
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Managed software dependencies, including security tracking, updates, and regression testing.
Additional Responsibilities:
Handled build, packaging, release, and client license management.
Software Developer
Comcast Corporation Xfinity
Oct 2022 - Feb 2023 (5 months)
Revamped a legacy web portal for television networks and content providers, significantly boosting
performance, security, fault tolerance, high availability, and scalability.
AWS: IAM, Cognito, EC2, ELB, Route 53, Redshift, Glue, S3, EBS, CloudWatch, RDS, VPC, WAF, and
AMI.
Software Developer & Analyst
Stakes Manufacturing
Mar 2021 - Dec 2021 (10 months)
Role: Member of a Cross-Functional Team for Order Processing & Fulfillment System Modernization
Team Collaboration: Worked as part of a diverse team of developers, analysts, and operations
professionals to refactor and modernize an Order Processing & Fulfillment System, enhancing
efficiency for 200 employees in a 24x7 manufacturing environment.
Requirements Gathering & System Architecture: Conducted comprehensive requirements gathering
sessions, designed system architecture, created detailed mockups, and facilitated demos to gather
feedback and ensure alignment with business needs.
Front-End Migration: Successfully migrated the front-end framework from Angular to Vue, improving
system performance and user experience.
Quality Assurance: Conducted rigorous testing, performed code reviews, and managed pull requests to
maintain high standards of code quality and reliability.
Senior Developer, Technical Operations Engineer, Professional Services
Manager
TeleSmart
Sep 2012 - Feb 2020 (7 years 6 months)
Principal Engineer for a Call Routing platform and analytics portal used by hundreds of SMB clients, as
well as large national brands, nonprofits, and government agencies.
Pre-Sales Engineering, Requirements Gathering, Solutions Design, Proposals, Presentations, Demos,
Onboarding, Training, Support, and Feedback.
Extensive coding, testing, debugging, and deployment in PHP, Laravel, and MySQL within a Linux
environment, optimized for low-latency, fault-tolerance, and high-availability.
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Expertise in telecommunication network architecture, including trunking, numbering, routing, SIP,
WebRTC, and WebSockets.
Regular collaboration with vendors like AWS, Azure, Cisco, Twilio, Tropo, Nexmo/Vonage, Bandwidth,
Level3, and Verizon to handle outages, architect feature requests, and negotiate contracts.
Established and led a cross-functional team of telecommunication vendors to efficiently address routing
issues and network outages.
Project Lead & Systems Architect
Lighthouse Insurance Group
Dec 2016 - Apr 2017 (5 months)
Successfully Led Cross-Functional Team: Took charge of a critical development project to ensure its
successful completion after the original project lead's departure. Delivered an Insurance Quoting and
Book of Business Management System for 175 agents and call center representatives operating in a
24x7 environment.
Infrastructure Audit and Disaster Recovery: Conducted a thorough infrastructure audit, identified
key deficiencies, proposed effective solutions, and assisted in developing a comprehensive disaster
recovery and business continuity plan outline.
SIP-Based IVR System Support: Provided expert support in configuring and maintaining a SIP-based,
Linux-powered telephone IVR system using Asterisk, ensuring efficient and reliable communication for
the organization.
Education
Harvard Extension School
Graduate Studies, Computer Science, Software Engineering
David N. Myers University
Bachelor of Science (B.S.), Business Administration, Management and Operations,
Information Systems
Case Western Reserve University
Undergraduate Studies, Psychology, Sociology of Law
Lakeland Community College
Associate of Arts and Sciences - AAS, Criminal Justice/Police Science
Licenses & Certifications
Amazon Web Services Cloud Practitioner - Amazon Web Services (AWS)
Skills
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Software Engineering Software Development Life Cycle (SDLC) Project Delivery Legal Research
Criminal Law Interview Skills Training Community Service Law Enforcement Research Skills
Social Sciences
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