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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Agent and Intake SpecialistWake Forest, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI would like to take the opportunity to introduce myself as a qualified customer service specialist. I have had a long and successful career in the restaurant industry and the highlight has been interacting with guests and anticipating their needs. I feel that my excellent customer service skills, managing expertise, and problem -solving abilities will be beneficial as I seek to transfer my career path. My extensive background allows me the ability to establish a rapport with clients and increase business as well as revenue for the company. I am a self-starter with excellent interpersonal communication skills, hard worker and a team player.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceFront Desk Supervisor/Night AuditorHampton by Hilton-Wake Forest, NCJanuary 2022 to Present Perform guest check in and check out Answer multi line phone Keep accurate account of reservations Engage with a variety of customers in a professional manner Remain calm under pressure Exhibit problem solving skills in difficult situations Safeguard guest information Maintain the welcome desk with a professional appearance Ordering Maintaining logs Making front desk schedulesHostCarolina Ale House-Wake Forest, NCSeptember 2021 to February 2022 Primarily focus on ensuring the guests have a positive experience once they enter the restaurant Greeting customers as they walk into the restaurant Helping guests with reservations and guiding them to their table Giving guests accurate wait time estimates and seating them in the waiting area Providing customers with menus and answering any initial questions they may have Optimizing seating at different tables to ensure even workload for wait staff Answering phones and scheduling reservations with large parties Front Desk AssociateMarriott International, Inc.-Washington, DCOctober 2018 to August 2021 Help check in and out Checking in typically involves using a computer to verify guest registration, address and credit information, Informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key. Intake ClerkCentral Union Mission-Washington, DCNovember 2018 to October 2020 Sorts, files and distributes mail and packages Types forms, memoranda, and other copy material Checks and compares data for accuracy and completeness Gathers specified information and compiles routine reports May enter data into computer system Performs related job duties as required.Assistant General ManagerTravinia Italian Kitchen-Woodbridge, VASeptember 2010 to August 2017started as a waiter and corporate trainer) Set the dining room with clean linen, polished silverware, tablecloths, wineglasses, candles, and fresh flowers. Operated a computerized system (NCR and Micros) Made menu recommendations, presented wine, drinks, served appetizers, entrees, desserts, after dinner cordials, Did opening and closing server duties, removed dishes and utensils after each course, paid attention to detail, and established a rapport with guestsAssistant General Manager Supervised front of house staff advising on company policy and observing corporate mission, making sure they follow regulations and owned responsibility for meeting guests' standards Worked to realize financial objectives by motivating staff of twenty-five, implemented corporate marketing strategiesLead Corporate TrainerTravinia Italian Kitchen-Woodbridge, VAAugust 2005 to July 2017 Responsible for onboarding and training all front of house staff at four locations Provided ongoing professional development at 6 locations across 3 states Provided a mode of professional service that increased sales through repeat guests, and used teamwork as a leadership tool in order to assure communication as well as guest satisfaction My duties included greeting guest within a required time frame, Followed company specifications of service, taking drink, appetizer, entre, and dessert orders. Used a computerized system to input orders, took credit card, gift certificates, and cash payments. Server and BartenderMarquis Bistro by Doubletree-Fayetteville, NCMarch 2000 to July 2005Responsible for making wine recommendations for, creating drink specials on a daily basis. Took bar inventory, assisted with bar scheduling, worked private club functions for the members, and assisted guys with specialty drinks for weddings, birthdays, and anniversaries. EducationAssociate in General StudiesFayetteville Technical Community College - Fayetteville, NC June 2015 to PresentHigh school diploma or GEDSkills Communications (10+ years) Cash Handling (10+ years) Sales Marketing Training & Development (10+ years) Customer Service Skills (10+ years) Management Fast Learner Receptionist Microsoft Office, (10+ years) Front Desk English Microsoft Word Clerical Experience Microsoft Office training Micros POS Guest Services Bartending Word Processing Public Speaking POS Public Relations Writing Skills Serving Experience Office Management Event Planning Banquet Experience Employee Orientation Leadership Presentation Skills Catering Interviewing Aloha POS Human Resources Events Management Merchandising Kitchen Experience Customer service Microsoft Outlook Upselling Personal Assistant Experience Supervising Experience Microsoft Powerpoint Restaurant Management Profit & Loss Restaurant experience Hotel experience Recruiting Payroll Host/Hostess OpenTable Inventory Control Labor Cost Analysis Night Audit Pricing Busser Cleaning Experience Food Safety Host/hostess experience Cashiering Administrative Experience Computer literacy Serving First aid Host/hostess experience Guest relations Management Windows Phone etiquette HospitalityCertifications and LicensesCustomer Service, Professional Etiquette, Interviewing Skills Word Processing, Public Speaking, Public Speaking in Sales, Public Relations, Decision Making, Resume Writing, Crisis Communication. Interpersonal Communication, Group Communication, Cisco IT Essentials, Time and Stress Management, Human Communication, and Food Handlers License PresentCPR CertificationAssessmentsFood service fit: Crew member ProficientNovember 2020Measures the traits that are important for successful food service crew members Full results: ProficientCustomer focus & orientation ProficientMay 2021Responding to customer situations with sensitivity Full results: ProficientBartending ProficientNovember 2020Understanding, pouring, and mixing drink ordersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
