| | | 20,000+ Fresh Resumes Monthly | |
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| | Related Resumes Customer Service, Call Center, Multi Tasker, Research, Investiga Gilbert, SC Customer Service Call Center Columbia, SC Customer Service Call Center Lexington, SC Call Center Customer Service West Columbia, SC Customer Service Call Center Aiken, SC Customer Service Call Center Columbia, SC Customer Service Quality Assurance Columbia, SC |
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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, SC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary: My career objective is to increase in learning and build upon my 20 years of customer service experienceWORK EXPERIENCE(02/2020 to current) Licensed Insurance Professional Teleperformance, Remote Endorse policies using jurisdictional guidelines. Upgrade policies based on name insureds needs.(11/2018-10/20219) Customer Service ProfessionalSITEL, Augusta, GA Provide excellent customer service in an inbound call center and work as a dedicated team member to help exceed company goals and expectations. Diffuse angry callers utilizing active listening skills and give them information needed to make educated decisions based on their insurance needs. Recognized as the Most Improved consultant of the month in referrals for PHA(homeowners) insurance within my first 30 days out of training.(8/11-12/15) Team Lead-Patient Care CoordinatorAiyan Diabetes Center, Evans, GA Provided claims tracking. Calculated employees hours for payroll Trained college interns & other associates to schedule patients based on medial need and within insurance guidelines. Increased volume of patients by successfully adding 7 personal care home/assisted living facilities to clinical rotation Scheduled patient appointments to maintain clinic volume of 2-3 providers at a time, e.g.: podiatrist, endocrinologist, dietician, clinical trials, insurance sales and diabetic shoe program. Increased business revenue with minimal marketing and advertising cost by conducting health fairs which educated the whole community, (other healthcare professionals and patients) on the services being offered at the Aiyan Diabetes Center. This effort afforded the practice with many opportunities to build lifelong relationships with countless new patients, their friends, family members, transportations companions and increased referrals from other healthcare organizations.(9/10 to 6/11) Customer Account ExecutiveComcast, Augusta, GA Provided excellent customer service for an inbound call center. Demonstrated the ability to actively listen to consumers concerns, provide a resolution and transition them into acquiring additional products to enhance their busy lifestyles.(06/06 to 7/10) Desk Operations Specialist(11/04 to 06/06) Concierge Greeter ServicesMCG Health, Augusta, GA Provided patient check in for multiple clinical rotations e.g., joint, peds, hands, trauma, spine. Obtained pre-authorizations for same day visits and/or procedures. Prepared and organized charts with updated labs, x-rays, notes from other providers for clinic visits Rotated to other clinics for desk operation services &occasionally worked as unit clerk on night shift. Recognized 2ndplace in an Outpatient Ambulatory Care Center of over 150 clinics for collection of copayments and account balances Aided indigent/underinsured patients in getting financial assistance for their medical needs. Recruited members and organized a Patient Family Centered Care Team Demonstrated leadership ability while serving as Co-captain of a departmental American Cancer Society TeamEducation: PIW; Paralegal CertificateReferences: Available upon request |
