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Title Customer Service Representative - Work From Home
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Food Bank Volunteer - Fundraising, Marion Oaks Assembly of God
Ocala, FL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

Energetic human services professional with over seven years of experience ensuring high quality care
and support to various department and teams; dependable, flexible, and able to work well with others;
expertise in dealing with sensitive issues and confidentially while being considerate of cultural and
social diversity issues.

Authorized to work in the US for any employer


Work Experience

Food Bank Volunteer
Fundraising, Marion Oaks Assembly of God - Ocala, FL
September 2010 to Present
*   Help with church outreach by raising funds from bake sales
*   Assist in the Church Food Bank to benefit needy families
*   Responsible for accounts receivables
*   Understand talent acquisition and onboarding process
*   Understand performance evaluation process
*   Understand payroll process

Events Planner (Volunteer)
Fundraising, Marion Oaks Assembly of God - Ocala, FL
September 2014 to June 2016
*   Assisted in organizing fund-raising events to raise money for educational scholarships
*   Responsible for accounts receivables
*   Understand talent acquisition and onboarding process
*   Understand performance evaluation process
*   Understand payroll process

Case Management
Meridian Behavioral Healthcare, Inc - Gainesville, FL
September 2007 to November 2007
* Conducted weekly home and school visits to monitor clients living and educational environment and
ensure their safety and well-being
* Determined the clients' strengths, needs, and abilities
* Assured clients had regular medical and dental attention

Their Own Home (SCOH) Social Worker
Service Children - Philadelphia, PA
April 2004 to August 2005
* Worked with families with multiple problems by providing in-home counseling and supervision
* Accompanied families to access a variety of community resources
* Monitored medical and psychiatric needs
* Discussed cases with attorneys for family court; testified, when necessary, and prepared quarterly
summaries
* Provided counseling, life skills training and advocacy
* Monitored school attendance and performance of children
* Planned recreational activities with families

Their Own Home (SCOH) Social Worker
Service Children - Philadelphia, PA
May 1999 to April 2003
*   Provided in-home counseling and supervision to family in crisis
*   Accompanied families to community resources; monitored medical and psychiatric needs
*   Discussed cases with attorneys for family court
*   Testified in family court proceedings when required
*   Tracked families and created quarterly reports
*   Provided counseling and life skills training
*   Monitored school attendance and performance and behaviors of children
*   Planned recreational activities with families


Education

A.S. in Social Science
Community College of Philadelphia - Philadelphia, PA
September 1992 to May 1994

Master's in Health Administration
Webster University - Ocala, FL

B.S. in Health Science/Mathematics/Sociology
West Chester University - West Chester, PA

A.S. in General Studies
Community College of Philadelphia - Philadelphia, PA


Skills
  CPR (Less than 1 year)
  EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS (Less than 1 year)
  INTERVIEWING (Less than 1 year)
  Experience with Children
  Addiction Counseling
  training
  Powerpoint
  benefits
  Microsoft Excel
  retail sales
  Case management
  Childcare
  Individual / Group Counseling
  Crisis Intervention
  Fundraising
  Social work
  Customer service
  Communication skills
  Computer skills
  Microsoft Office
  English
  Driving


Certifications and Licenses

Certified Social Worker


Additional Information

Skills

Experienced in various aspects of children and family services

Excellent verbal and written communication skills

Pleasant and effective interpersonal skills

Able to handle and diffuse stressful situations

Highly skilled in using interviewing and information gathering techniques

Trained in crisis Intervention and post-traumatic stress disorders

Certifications in First Aid and CPR

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