| Candidate Information | | Title | Technical Support | | Target Location | US-TX-San Antonio |
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Click here or scroll down to respond to this candidatewebravager@gmail.comSkillsI am ITIL Trained and Certified, A+ Certified, Network Plus trained and proficient in troubleshooting all Microsoft Operating systems since Windows 95 to include 7, 10, and 11. General familiarity with MacOS environments.Networking, internet connectivity and email issues. Proficient in Active Directory, Exchange Admin. I am proficient with all versions of Outlook, Outlook Express and Windows Mail.I have extensive experience using call center ticketing software i.e. ServiceNow, FreshDesk and FreshService, Cherwell, HP Service Manager, AT&Ts Clarify, Verizons and WDS Globals ticketing software.I am familiar with numerous Cellular 3g & 4g Wireless networking client software configurations for internet connectivity and device-as-modem configurations as well as email setup.A total of over 35 years in the IT Support Industry.Professional Experience:July 2021 to PresentUber Pro - Gold Level, 5 Star Rated DriverI drove as an Uber XL, UberX, Uber Pet, and Uber Connect class Driver: Uber XL drives a larger vehicle for up to 6 passengers. UberX is for passengers needing a regular sized vehicle. Uber Pet is for passengers with a pet. Uber Connect makes package pickup/delivery trips.A Gold Level Driver maintains at least 200+ Trips every 3 months with a 4.85 or higher Star Rating from his passengers, a >85% Acceptance Rate and <4% Cancellation Rate.May 2022 to December 2022Modern Managed ITSupport TechnicianModern Managed IT is a Start-Up Company that provides a wide range of Support for various Clients. This Link: Modern Managed IT (NEW) Modern Managed IT IT Solutions pretty much tells the story.As a Support Technician I provided Telephone, On-Site and Scheduled Remote Support to our Customers. In line with Incident Management and ITIL Frameworks.May 2010 to June 2021CPS EnergyBusiness Support Analyst IIIService DeskInternal Service and Support of all Departments and work areas.Technical Support for all related Software and Applications. SAP, Windows 7,10, and 11 as well as Apple iOS Operating Systems, M365 Office Applications, Microsoft Multifactor Authentication, Cisco VPN and WebEx, RSA Hard and Soft Token usage configuration and troubleshooting. Citrix Receiver Configuration and Troubleshooting. Microsoft Teams, Cisco Jabber and Finesse. In line with Incident Management and ITIL Frameworks.Troubleshooting of various devices to include Verizon and AT&T iPhones, MiFi Devices and Microsoft Surface Pro, HP EliteBook, GETAC Computers.April 2009 May 20102WireTier1 Technical SupportTier 1 Technical Support for AT&T Uverse Services,High Speed Internet, Uverse IPTV Service and CVOIP Phone service.March 2007 January 2009Verizon FIOS Support CenterFIOS Support AnalystProvided full technical support for Verizons FIOS ServicesTelevision Service set top box activation and troubleshooting.High speed Broadband Internet support including router setup and troubleshooting.Digital Voice support including voicemail issues and other service related issues.July 2006 March 2007WDS GlobalTier 3 Technical SupportProvided technical support for numerous contracts including AT&T/Cingular Cellular Services.Online connectivity and email setup on client customer devices to include Blackberry and others. Internationally.Education:Palo Alto Community CollegeAssociate of Applied Science - Aeronautics and Computer SciencesUniv. of Minn. - DuluthBusiness Admin./Aerospace ScienceCompleted one year of Air Force ROTC before going into the U.S. ArmyU. S. Army Warrant Officer Candidate Development CourseWork References:Provided upon request |
