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Candidate's Name  7402 Lake Ridge Pkwy, Grand Prairie, TX 75054 PHONE NUMBER AVAILABLE EMAIL AVAILABLEINTRODUCTION:I am relocating to Huntsville, Alabama for family reasons. While I have been a manager for many years, the reason I have been successful at building cohesive teams is because I am an active member of the team. It is not necessary for me to come in and manage a group. While I welcome the opportunity, I thrive from the interaction with people and the in-office, team collaboration. Whether leading or supporting, I am open to various fields from accounting to contracts.PROFESSIONAL SUMMARY:Sharp, dedicated, self-driven professional motivated to contribute to company success by consistently exceeding expectations and delivering results year over year. Strong attention to detail; excellent analytical and communication skills; instinctual research and investigation skills; proficient negotiation skills; and demonstrated ability to team with all levels of the company.PROFESSIONAL EXPERIENCE:FENIX PARTSHURST, TXCorporate Accounts Receivable ManagerMarch 2023-PresentImplemented escalation method on defaulted accounts reducing write offs by 48%Implemented escalation method on chargebacks and NSFs recovering $5M in 7 monthsHire, mentor and lead Cash Applications, Accounts Receivable Analysts and Collection teamsOversee the full cycle of customer billing and collection practices in multiple regionsIdentify and implement improvements to processes, systems and internal controlsManage inter/intra company reconciliationsAssist in month-end/year-end closeAssist in acquisitionsReview and approve all credit applications and set credit termsMonitor customer accounts to identify trends and analyze impact of changes to credit scoring, credit limits, cash flow and overall risk managementTeam with Sales and other departments to improve support of high-volume customer service and increase customer satisfactionApprove all customer refundsApprove all brokerage paymentsManage write offs and debt recoveryManage collection agency and legal relationshipsResponsible for weekly/monthly reporting to leadershipUNITED BUSINESS TECHNOLOGIESGAITHERSBURG, MDAccounts Receivables ManagerApril 2011-March 2023Implemented electronic invoicing and payments protocol reducing DSO by 30%Implemented escalation method on defaulted accounts reducing write offs by 45%Hire, mentor and lead Cash Application and Accounts Receivable TeamsOversee the full cycle of customer billing and collections practices, including customer qualification, initial payment, recurring payment methods, billing communications, and collections processes in support of high-volume customer serviceFollow up on past due accounts and adhere to Companys escalation point policyResearch, respond to and resolve complex invoicing issues and account reconciliationsIdentify and define innovative and continuing improvements to processes, systems and internal controlsTrack trends to determine potential impact of changes in credit scoring, credit limits, cash flow, debt management, credit card or alternative payment processing methodsTeam with Sales and other departments to identify ways to improve customer service, resolve customer issues and speed up paymentManage write offs and debt recoveryManage collection agency and legal relationshipsTeam with lawyers on all legal actions, including witness and trial prepResponsible for weekly reporting to managementMember of the Companys Leadership TeamBOLAND TRANE SERVICES GAITHERSBURG, MDService Credit and Collections ManagerMay 2001-April 2011Process and approve all credit applicationsApprove all orders over $5,000.00Responsible for daily collection and management of customer portfolioResearch and resolution of customer disputes, inquiries, overpayments, underpayments, skipped payments and tax issuesResponsible for knowledge of current bankruptcy laws and the handling of those customers in the bankruptcy processResponsible for keeping up with lien/bond lawsTeam with Sales and other departments weekly to identify ways to improve customer service and resolve customer disputesTeam with collection agency on customer accounts in defaultTeam with lawyers on accounts in legal statusResponsible for weekly, monthly and quarterly reporting to managementAttend all sales meetingsAttend monthly National Association of Credit Management meetings, including the preparation and management of reportsCreate and implement company Credit and Collections policyROSS, DIXON & BELLWASHINGTON, D.C.Legal AssistantOctober 1997-May 2001Provide administrative support to 4 lawyers  2 partners, 2 associatesHandle communications with clients, witnesses and courtsSupport and attend trialsSchedule, support and attend depositions and meetingsPrepare case briefs, deposition summaries, interrogatories, testimony and memorandaConduct investigations and statistical/documentary researchLocate and develop case relevant informationAnswer and direct phone callsMonitor deadlinesMaintain calendarsTrack and report lawyer timeMaintain complex filing systemType and file all correspondence and pleadingsTranscriptionEDUCATION:National Association of Credit ManagementCERTIFICATIONS:Basic Financial AccountingFinancial Statement AnalysisBusiness Credit PrinciplesSKILLS:Demonstrated ability to team with all departments, build cohesive teams and partnerships, and collaborate effectively to accomplish goalsSelf-starter, strategic thinker and action-driven with a strong work ethicAbility to multitask and prioritize multiple, competing deadlinesDemonstrated ability to lead by exampleAbility to thrive in a fast-paced environmentProven organizational, analytical and multi-tasking skillsIn-depth knowledge of the order to cash cycle, collection strategies, relevant laws and policiesAbility to make decisions, use proper judgement with confidential and sensitive issues and perform under pressureAbility to deal with customers and team members in stressful or other undesirable situationsMS Office Suite (Excel VLookup/Pivot tables)Office Equipment (Phone/Fax/Printer/ Copier/Adding Machine/Postage Machine)QuickBooks/e-Automate/Great Plains/SAP/Pinnacle/Carpe DiemContract law/language/terms and conditionsWriting/Proofreading/Formatting