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Click here or scroll down to respond to this candidateQUINETTA HARRISMount Morris, MI 48458 PHONE NUMBER AVAILABLE Candidate's Name @gmail.com WWW: Linkedin.com@QuinettaHarris WWW: Bold ProfileQLHONLINEBUSINESSMARKETING.comDynamic and compassionate professional with a proven track record in patient care, security and emergency response. Skilled in vital signs monitoring and providing emotional support, I excel in high-stress environments, ensuring safety and enhancing patient satisfaction. My expertise in documentation and First Aid CPR AED, coupled with a commitment to compassionate care, drives superior outcomes in healthcare settings. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Meal PreparationPhysical therapy supportEmotional SupportPersonal Hygiene AssistanceVital signs monitoringCompassionate CareBehavioral ManagementNutrition managementPatient CareDocumentationMedication AdministrationState Driver's LicenseFirst aid and safetyBehavioral supportDressing assistanceCare Plan ManagementBehavior redirectionRecording vital signsPatient TransportLight HousekeepingProgress DocumentationClient documentationAppointment SchedulingMedical ChartingHeartsaver First Aid CPR AED (First Aid CPRAED)WEBSITES, PORTFOLIOS, PROFILESPROFESSIONAL SUMMARYSKILLSWORK HISTORYMonitoring Center Security Guard, 09/2022 - 05/2023 Premier Security Solutions Flint, MIMaintained a safe environment for staff and visitors through proactive surveillance and communication. Responded quickly to emergency situations to assess and deflect Remained calm, assertive, and mindful to think critically and problem solve during stressful situations. Responded to emergencies promptly, ensuring the safety of all individuals on site. Responded quickly to incidents and assessed active situations for security concerns. Improved response time to incidents by maintaining clear communication channels with team members. Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties. Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.Monitored CCTV cameras and alarm systems for security breaches. Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.Wrote detailed reports of all security breaches and investigations. EMR Patient Care Coordinator, 08/2021 - 06/2022Forum Health Flint, MIManaged sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic. Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike. Provided support and guidance to patients and families to navigate healthcare systems. Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.Home Health Caregiver Cancer Patient, 05/2023 - 04/2024 Private Care Huntsville, ALAssisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.Assisted patients with daily living activities, improving their overall quality of life. Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients. Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting. Developed strong relationships with patient and family through open communication channels and empathetic listening skills.Provided mobility assistance such as walking and regular exercising. Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.Provided physical assistance for mobility, promoting independence and safety in the home environment. Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules. Monitored vital signs and reported any abnormalities to medical professionals promptly. Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake.Traveled to clients' homes to complete healthcare services and promote continuity of care. Enhanced patient comfort by providing compassionate and attentive care. Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.Completed entries in log books, journals, and care plans to accurately document and report patient progress.Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. Followed nutritional plans to prepare optimal meals. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.Scheduled and coordinated medical appointments.Utilized universal precautions and infection control principles in all aspects of care. Intake Specialist, 11/2020 - 03/2021CVScaremark RemoteAnswered phone calls and provided new clients with required paperwork to initiate service. Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement. Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.Collected, verified, recorded and processed client demographics, insurance payments, and referral information.Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process. Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization. Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.Enhanced office productivity by handling high volume of callers per day. Entered referrals into appropriate system based on type of referral obtained. Medical Receptionist, 08/2018 - 06/2019Hamilton Community Health Network Flint, MICoordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies to protect patient privacy.Managed high call volumes, and multi-line phone system. Pleasantly greeted patients directing calls to appropriate departments while maintaining a polite and professional manner. Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner. Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care,contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage, transcribed phone messages and relayed to appropriate personnel. Completed patient referrals to other medical specialists. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Streamlined appointment scheduling for improved patient flow and reduced wait times. Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments. Reduced no-shows by implementing appointment reminder system through phone calls or text messages.Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.Activities Coordinator, 06/2017 - 12/2018Michigan Community Services Flint, MICoordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.Enhanced participant engagement by incorporating creative activities and events into the daily schedule. Organized diverse activities, addressing various interests and promoting social interaction among participants.Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.Increased activity participation by maintaining a welcoming and inclusive environment for all attendees. Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.Developed strong relationships with community partners, expanding available resources for program offerings.Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program. Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.Created and maintained detailed reports of daily, weekly and monthly operations. Patient Service RepresentativeII / Team Mentor, 06/2013 - 07/2016 Change Healthcare, McKesson Corporation, CVO Port Saint Lucie, FL Promoted diversity and inclusion within the team, resulting in increased creativity and innovation. Mentored junior staff members on best practices, contributing to their ongoing career growth. Utilized strong problem-solving skills to troubleshoot issues and offer solutions that benefited both the team and organization as a whole. Coordinated schedules and resources to ensure optimal use of time and assets within the team.Provided support during the onboarding process for new hires, ensuring a smooth transition into the team. Created an open-door policy for team members to address concerns or share ideas, fostering trust within the group.Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic. Managed patient registration process, confirming data accuracy and completeness. Used Software to schedule appointments.Handled customer service inquiries in person, via telephone and through email. Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers. Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies. Assisted with insurance verification tasks,services, ensuring accurate billing and timely reimbursement for services rendered. handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.Streamlined appointment scheduling for increased patient convenience and reduced wait times. Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes. Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity. Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.Investigated insurance claims denials and appeals. Stayed calm under pressure to and successfully dealt with difficult situations.High School Diploma : 06/2003Dan River High School - Ringgold, VAFullstaq MarketingEDUCATIONAFFILIATIONS |
