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Click here or scroll down to respond to this candidateCandidate's Name
Software Support SpecialistAtlanta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Proficiency in troubleshooting hardware and software issues. Strong knowledge of computer systems, operating systems, and mobile devices. Excellent communication skills, both written and verbal. Ability to empathize with customers and provide exceptional customer service. Experience with remote support tools and software. Strong problem-solving skills and ability to think critically under pressure. Adaptability and ability to work independently in a remote environment. Attention to detail and ability to accurately document customer interactions. Time management skills to prioritize tasks and meet support objectives. Continuous learning mindset to stay updated on evolving technology and products.EXPERIENCEWalmart, Atlanta, GA - WFH Technical Support Specialist July 2013 - PRESENT Provide technical assistance and support to customers via phone, email, or chat. Troubleshoot hardware and software issues related to Walmart products and services. Guide customers through the setup and installation of Walmart applications and devices. Diagnose and resolve network connectivity issues for customers using Walmart services. Assist customers with account-related inquiries, including password resets and account access. Escalate complex technical issues to higher-level support teams for resolution. Document customer interactions and solutions accurately in the support ticketing system. Stay updated on Walmart products, services, and technical procedures to provide accurate assistance. Collaborate with cross-functional teams to improve customer support processes and workflows. Provide feedback to management on recurring technical issues and potential improvements to products or servicesWalmart, Atlanta, GA - Customer Service Specialist January 2010 - July 2013 Provide friendly and efficient customer service to Walmart customers in-person, over the phone, or via email/chat. Assist customers with inquiries, product information, and resolving issues related to purchases, returns, and exchanges. Process transactions accurately and efficiently using Walmart's point-of-sale (POS) system. Handle customer complaints and concerns with empathy and professionalism, striving to find satisfactory resolutions. Maintain a clean and organized work environment, including stocking shelves and ensuring product availability. Collaborate with other team members and departments to ensure smooth store operations. Follow Walmart's policies and procedures regarding customer interactions, refunds, and exchanges. Continuously strive to improve customer satisfaction by providing feedback on processes and suggesting improvements. EDUCATIONChapel Hill High School, Douglasville, GA - HIGH SCHOOL DIPLOMA |
