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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEContactMiami, FL Street Address
PHONE NUMBER AVAILABLEEducationMiami Dade College -Miami, FL 2020Associate of Arts inHospitality ManagementKey SkillsProficient in MicrosoftOfficeFluent in Spanish & EnglishCommunication SkillsProblem-solvingObjectiveEager to leverage my passion for exceptional customer service and my adaptability to overnight shifts in a dynamic hospitality environment, be it in valet services for restaurants, hotels, or residential settings. Seeking a role where I can utilize my interpersonal skills and dedication to ensuring unparalleled guest satisfaction, contributing to the seamless operations and reputation of the establishment. ExperienceValet Supervisor & Head Bellmen - Missoni Baia Miami, FL Dec 2023 May 2024 Supervised and trained valet attendants and bellmen to ensure high standards of service and professionalism. Managed daily operations of both valet and bell services, including staffing, scheduling, and performance management. Coordinated with front desk, concierge, and other departments to facilitate seamless guest experiences and resolve guest concerns. Handled escalated guest concerns and complaints with diplomacy, focusing on swift resolution and guest satisfaction. Conducted performance evaluations and provided ongoing coaching and feedback to valet attendants and bellmen to ensure continuous improvement. ReferencesDaniel Ramirez
Manager of Front OfficeFontainebleauPHONE NUMBER AVAILABLEDaniel Mioduchoski -Shift managerMissoni BaiaPHONE NUMBER AVAILABLEValet Attendant - Fontainebleau Hotel - Miami Beach, FL March 2022 Oct 2023 Demonstrated stamina, agility, and durability to sprint short distances, stand for extended periods, bend, stoop, squat, and up to 50 pounds. Adapted to work in various weather conditions ensuring efficient communication with all hotel departments. Maintained the functions board in the ramp, showcasing strong organization skills. Greeted patrons with outstanding customer service, contributing to a positive guest experience.Valet Attendant- Four Seasons - Surfside, FL January 2020 - February 2022 Managed phone calls, redirecting them to appropriate departments and recording messages. Provided exemplary valet services to guests, ensuring their vehicles were parked safely and securely in designated areas. Greeted guests with warmth and professionalism, offering assistance with luggage and providing directions or recommendations as needed. Maintained a clean and organized valet area, ensuring it adhered to the property's standards of excellence. |
