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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Whims rdCanal Winchester, Oh Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYMore than 10 years experience in the customer service field. Great problem solver. Know how to handle customers stressful concerns in a fast paced work environment.SKILLS & ABILITIES*customer service professional*efficient computer skills*trainer*payment processor*forklift operator*how to work in a fast-paced work environment*Expert at custodian servicesEXPERIENCEMental Health Intake Coordinator, LifestanceMay 2023-still employed*call center in which I was responsible for supporting services for patients who were seeking therapy or medication management for mental health.*scheduled appointments for providers*collected credit card and online payments for patientsLead Trainer, Victoria SecretAugust 2021-June 2023*train and assist new hires on company policies and safety procedures*show new hires how to operate power equipment such as power jacks and forklifts*came up with a training manual in order to train other trainersPROVIDER OUTREACH, UNITED HEALTHCAREOctober 2018-February 2022*place outreach calls to network provider offices, conducting between 75 to 100 calls daily*complete data updates while on the phone with providers, or via spreadsheets of data, or returned faxes*responded to emails and phone messages with a sense of urgency to maintain a great relationship with providers office and staffCustomer Service Representative, Citi FinancialMay 2013-October 2018*assisted customers with processing credit card payments over the phone, or via online payments*came up with saving plans for customers in order to help with finances*Sold credit card protectionCustodian, David Lutheran Church/ SchoolSeptember 2013-January 2020*responsible for cleaning the church and school side*emptied trash cans, sanitized toys, and doors knobs*vacuumed carpet, and mopped hard wood floorsEDUCATIONCanal Winchester High schoolCanal Winchester, ohGraduated with a 3.2 gpaCOMMUNICATION*excellent communication and verbal skills*empathetic listener and persuasive speaker*great at speaking in publicLEADERSHIPI referee youth basketball games. I also am a leader in my community through church by having outreach services. Also I am very active with helping out in childrens churchREFERENCESTiffanie ThomasDaycare providerPHONE NUMBER AVAILABLEKathy NelsonRetired teacherPHONE NUMBER AVAILABLE/pre> |
