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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE DeLand, FLSUMMARY Seasoned Patient Care Coordinator with 17 years in healthcare, including direct experience in coordinating patient care. Demonstrates strong commitment to individualized patient care, education, and effective communication. Proven ability to manage multiple priorities and foster positive patient relations.WORK EXPERIENCE Family Integrative Medicine Of Orlando Deland, FL Patient Care Coordinator Aug 2023 - Present Facilitate continuous, high-quality patient care and education by liaising effectively between medical professionals, patients, and their families. Exhibit a strong commitment to providing individualized care, demonstrating superior communication and rapport-building abilities. Efficiently handle multiple priorities, maintaining organization and a positive attitude, with a readiness to assume additional responsibilities for team success. IntelyCare Arizona & FloridaCNA & Home Health Aid Aug 2022 - Aug 2023 Provided comprehensive patient care in various healthcare settings, ensuring comfort and safety while maintaining a high standard of personal hygiene and assisting with daily living activities. Monitored and recorded patient health indicators, including vital signs, to support medical staff in the delivery of targeted patient care plans. Banner Healthcare Mesa, AZHead Unit Coordinator and CNA Aug 2018 - Sep 2022 Managed coordination and administrative tasks, ensuring efficient patient care and compliance with healthcare policies. Provided direct support to nursing staff, enhancing patient satisfaction through diligent care and effective communication.Southwest Urologic Specialist Mesa, AZSurgery Coordinator Oct 2013 - Jul 2018 Coordinated pre-operative and post-operative processes to ensure seamless patient experiences and adherence to medical protocols. Managed scheduling of surgical procedures, optimizing operating room utilization and contributing to the team's efficiency.Surgery Center of Gilbert Gilbert, AZReceptionist and Medical Records Clerk Oct 2006 - Sep 2013 Managed patient check-in and scheduling, ensuring efficient appointment flow and maintaining confidentiality of medical records. Assisted with the digitization of patient records, contributing to a 20% increase in retrieval efficiency.EDUCATION Mesa Community CollegeCertificate in CNA, Nursing2018SKILLS Skilled at Working Independently and Collaboratively in a Team Environment. Proven Ability to Learn Quickly and Adapt to New Situations. Streamlined Front Office Operations for Increased Efficiency by Effectively Organizing Patient Records and Documents. Reduced Patient Wait Times With Proficient Multitasking, Handling Phone Calls, and Managing Walk-in Patients Simultaneously. Maintained a Clean and Welcoming Reception Area to Ensure a Positive First Impression for All Visitors to the Medical Facility. Increased Privacy Compliance by Strictly Adhering to HIPAA Regulations When Handling Sensitive Patient Information Both Digitally and Physically. Contributed to a Positive Work Environment Through Effective Teamwork and Collaboration With Colleagues in Both Front Office and Clinical Roles. Coordinated Patient Scheduling, Check-In, Check-Out and Payments for Billing. Adhered to Strict HIPAA Guidelines to Protect Patient Privacy. Enhanced Patient Comfort by Providing Compassionate, Attentive Care and Companionship. Improved Patients' Mental Health by Engaging Them in Meaningful Conversations and Activities. Collaborated With Healthcare Professionals to Ensure Proper Medication Administration and Adherence to Treatment Plans. Utilized Proper Body Mechanics and Assistance Devices When Transferring Patients, Minimizing the Risk of Injury for Both Parties. Completed Activities of Daily Living for Patients Unable to Self-Care, and Assisted Those With Limited Mobility in Completing Tasks. Documented Patient Information and Care Activities in Electronic Health Record. Streamlined Patient Admissions by Efficiently Managing and Organizing Medical Records. Caring and Empathetic Excellent Organizational Skills Energetic Work Attitude and Strong Work Ethic Customer and Patient Care Expert Work Well in High Paced Environment Proficient in Microsoft / Google / Excel Proficient in EMR / HER Understanding of Medical Terminology Outstanding Communication Skills Attention to Detail Teamwork and Collaboration HIPAA Compliance Multitasking W/Ease Insurance Authorizations Patient Care & Relations Calm and Effective Under Pressure Healthcare Operations Proficient Understanding of Medical Terminology Organization of Charts and Paperwork Scheduled Equipment and Representatives to Facilitate Patient Needs Ensure Patients Have a Good Understanding of the Procedure, Preparatory Information, and Have All Operative Questions or Concerns Addressed Check Benefits and Gain Authorization as Needed Perform EKGs in the Office. High Attention to Detail on Medical Record Documentation And Awareness of Federal and State Regulation Reviewing of Charts for Completion On Release of Information Insurance Submission Greet New Patients and Providing Excellent Patient Care Demonstration of a Knowledge of HIPPA Privacy and Security Regulations Completion and Verification of Patient Demographic Information Maintained an Orderly Workspace and Keep Patient Charts Organized Consistently. |
