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Title Customer Service Community Services
Target Location US-NY-Waterloo
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective:To obtain an Administrative or Customer Service position in which I can use my strong intrapersonal communication skills, exceptional organization, and utmost professional skills to meet the needs of the business, agency, or clientele.Related Skills:Excellent intrapersonal communication skills, both oral and written Outstanding organizationTeam playerProblem solving skillsAdaptability in workplaceEmployment History:Catholic Charities of the Finger Lakes, Geneva, NY 2019-Current Case Worker Identify innovative means of outreach to parents, courts, law community and other key partners Provide in-home-community, or in-office skills training to parents that include appropriate methods of discipline, coping, communication skills and child development in addition to household management skills, transition management and post trauma Provide outreach in the community to address trends, community needs and to maintain up to date information regarding successes, participation, family stability and general community knowledge and awareness information Complete intakes, determine eligibility, review individuals cases, assess situation and make appropriate referrals to agencies, community resources and inter agency departments Complete strength-based assessments and needs analysis with individual and family Establish and monitor client action plans, conducting case reviews and team meetings Conduct follow up with clients to assure progress with goal plans Participate in staff meetings and other CCFL related meetings and events Participate in continuous quality improvement efforts for the program and for the agency Complete required agency and program reports in a timely manner Establish and maintain contact with other community services to improve ability to link clients Stay up to date on community resources and services that can benefit parents and children in the programSeneca County Head Start, Seneca Falls, NY 1997-2019 Family Community Services Assistant Assist in the on-going recruitment plan of eligible children for the ABCD program including children with disabilities, maintain funded enrollment throughout the year Develop a supportive, professional relationship with each family through home visits, notes, personal contact at the center and training sessions Complete center paperwork and data entry assigned by the Family Community Services Coordinator (FCSC) according to ABCD guidelines, accurately and timely Assist the FCSC in maintaining up to date and confidential records on each family according to program standards Attend staff meetings and training sessions Assist with the center newsletter and other communication to parents and families Assist with the orientation to Head Start, ABCD and center operations Support the OCFS regulations, Head Start Performance Standards, New York, and Federal Laws Complete weekly billing invoices (VAPRs) to send to the payment office for processing Answer multiple phone lines in a professional manner, file, update records, copy data and fax Education:Finger Lakes Community College, Canandaigua, NYAssociates in Science with emphasis in Human Services

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