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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Birch St Bridgeview Il PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveI am seeking a position that will give me an opportunity to develop my skills and experience. I desire to find a place to work in the long run where my potential is recognized. EducationHIGH SCHOOL 2010 HUBBARD HIGH SCHOOLWork HistoryCUSTOMER SERVICE SUCCESS MANAGER- CPDI APRIL 2019- PRESENT Supervise day-to-day operations in the customer service department Create effective customer service procedures, policies, and standards Maintain accurate records and document all customer service activities and discussions Establish and maintain key performance metrics and quality assurance programs to Increase customer satisfaction results and ensure going the extra mile to exceed expectations. Demonstrate maturity in dealing with and resolving conflict Lead by example Proactive and able to complete tasks within a specified timescale Handling variable needs and aligning management and staff in the right balance to keep up with customer demandLEAD SHIPPING & RECEIVING CLERK/LOGISTICS TEAM MENASHA ADVERTISING RESOURCES 06/2014- APRIL 2019 Assign drivers to Dock doors PGR through customer Sap Portal (Kraft, Mondelez & Kelloggs). Inspect and verify inbound receipts and post them on the pack manager. Verify outbound shipments to make sure customer PO and product match. Create a pick list and shipment numbers for forklift drivers. Handle space arrangements for incoming Inbound on the dock floor. Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with the shipper to rectify damages and shortages. Manage our Drop Lot facility. Keep track of Incoming and Outgoing trailers in the Drop Lot. Provide operational support to the client team FedEx & UPS Shipping Prepare reports for client and company management. Send daily Performance carrier reports.Page 2SALES/CUSTOMER SERVICE REP ANTENNAS ENTERPRISE 12/2010-06/2014 Submit orders by referring to the price list and product literature. Resolve customer complaints by investigating problems and developing solutions. Demonstrated that customers come first by urgently serving them and resolving customer complaints. Summit credit checks, credit cards & bank payments. Skills & Abilities Bilingual English & Spanish Order processing, Strong Lead development skills, organized Flexible schedule, excellent Multi-tasker Proficiency in Microsoft Word, Excel, Outlook PDF Adobe Reader Typing 45 wpm Skilled in scanning, printing, and Operation of office equipment Customer SAP portal Packmanager |
