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Click here or scroll down to respond to this candidateA B O U T M ECandidate's Name
CUSTOMER SERVICE AGENT/RECEPTIONIST/FRONT DESK ASSISTANTPROFESSIONAL SUMMARY3 years of experience in progressive roles of accountability and leadership as a friendly and efficient Front Desk Associate/Customer Service. Strengths in Time-Management, Prioritizing, Organizational, Multitasking, Microsoft Office, and Communication skills. Proficient in adjusting to high-pressure dynamic situations, and customer engagement, as well as problem-solving, critical thinking, proactive experiences in resolving customer complaints in a polite and positive, sensitivity to the needs of others, effective planning, and exceptional telephone etiquette.EXPERIENCEFRONT DESK ASSOCIATEMarch 2022-January 2023Hilltop Lodging Motel* 200 Delaware Drive Hazard, Kentucky 41701I kept the front desk area clean and organized. Greeted guests politely engaging in pleasant conversations while managing the check-in process, politely giving them information on amenities and the hotel policies. I kept an organized track of accounts, deposits, fees, and payments from guests reservations over the phone, online and in person. Running a daily report to ensure the accuracy of the processing of financial data. I oversaw members of the administrative team and provided constructive feedback which resulted in improved morale and employee retention. I was over creating weekly employee schedules for the housekeeping staff ensuring each shift was covered for that week.Security Guard/ Mining DispatcherJune 2006 November 2009Storm Security Ltd. * South Main Street London, Kentucky 40741Greeted guests professionally and courteously in order to create a welcoming environment while gathering information, identification, following established procedure and policies using effective communication and interpersonal when interacting with all levels of personnel and the general public to ensure the elimination of unauthorized visitors. Protecting personal and company property from robbery, vandalism, and unauthorized entry.SKILLSCustomer Service Relationship Building Dependable Result DrivenProblem-solving Time Management Adaptable InitiativePrioritization Etiquette Phone Skills Detail orientedOrganization Communication Agility Growth mindsetMicrosoft OfficeI am taking an online Bachelor of Science in Criminal Justice @ Strayer University. My major is Concentration in Crime and Criminal Behavior. I chose this because I hope to have a future career working with juveniles in the justice system to help better their future by breaking the cycle of their return as adults.C O N T A C Tgrigsbyjanice372@gmail.PHONE NUMBER AVAILABLE & PHONE NUMBER AVAILABLE468 Barwick Rd. Jackson, Ky. 41339E D U C A T I O NCORDIA HIGH SCHOOLDiploma2000STRAYER UNIVERSITY (ONLINE)Currently Enrolled2023-2025 |
