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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Miami, FL Street Address 6SUMMARYSkilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.SKILLSResource AllocationMaintenance and repairEmergency ResponseSupply ManagementCustomer RelationsQuality AssuranceQuantitative skillsTeamwork and CollaborationProblem-solving abilitiesOrganizational SkillsTime ManagementTeam buildingExperience in leadershipExcellent CommunicationSelf MotivationRelationship BuildingEXPERIENCEDC Specialist, Sephora, May 2021-CurrentOlive Branch, MississippiConducted regular meetings with staff to review progress and address any concerns. Reviewed documents for accuracy prior to submission or publication. Generated reports to track performance metrics of team members. Provided technical support for customers in resolving complex issues. Created training materials for new hires on the company's procedures and policies. Coordinated with other departments to ensure efficient workflow processes. Developed and implemented specialized procedures for customer service operations. Maintained accurate records of customer interactions and feedback. Assisted in developing strategies to increase customer satisfaction levels. Maintained positive working relationship with fellow staff and management. Gate Keeper, Milwaukee Tool, March 2019-April 2022 Olive Branch, MississippiUpdated appointment schedules on a daily basis ensuring accuracy of information. Responded promptly to emergency situations according to established protocols. Coordinated with maintenance staff for any repairs needed within the premises. Received deliveries and ensured they were delivered to the right recipient in a timely manner. Assisted with administrative tasks as required such as filing documents, photocopying. Attended phone calls, screened calls, took messages and transferred calls to the relevant departments.Created badges for visitors using badge-making machines or other methods of identification. Greeted visitors and directed them to the appropriate personnel or department. Prepared reports related to attendance records, visitor log entries. Receive trucks at dock doors make sure the trucks are locked down until the truck is filled up put seal on truck called yard dog to switch the truck out to the yard and put another trailer in the dock doorsMake appointments with Asia fed ex to pick up trailer and dropping trailer off QA Lead, Sam's Warehouse, April 2020-May 2021Memphis, TennesseeDeveloped and implemented test plans, strategies, and processes to ensure quality assurance of products.Analyzed existing systems for potential areas of improvement. Assisted developers in troubleshooting issues related to software applications. Collaborated closely with development teams to ensure product stability before release. Maintained databases of known defects, tracking their resolution throughout the software development life cycle.Ensured that all projects adhere to company standards and industry regulations regarding quality assurance practices.Managed internal audit program, identifying non-conformances and leading corrective action plans.Equipment Operator, XPO Logistics, February 2016-September 2020 Memphis, TNOperated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.Assisted in the setup of job sites by laying out stakes, flags. per project specifications. Participated actively in weekly safety meetings held by the site manager. Instock Associate, Target, October 2013-January 2017 Memphis, TNVerified quantity and quality of incoming shipments against purchase orders. Stocked supplies such as shopping bags, boxes and other necessary materials for customer checkout.Replenished product displays according to established guidelines for visual presentation standards.Identified discrepancies between actual inventory count versus system records. Filled customer orders from warehouse inventory while ensuring accuracy and timeliness. Performed daily cycle counts to ensure accurate inventory levels. Maintained cleanliness of store by sweeping, mopping floors and dusting shelves. Ensured merchandise was correctly priced and displayed in accordance with company standards.Managed returns process including inspecting returned merchandise for damage prior to restocking.Equipment Operator, Nike Warehouse, September 2007-April 2013 Memphis, TNOperated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.Assisted in the setup of job sites by laying out stakes, flags. per project specifications. Participated actively in weekly safety meetings held by the site manager. Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.Conducted pre-operation checklists on all assigned machines prior to use each day. Mail Handler, United States Post Office, November 2006-January 2011 Memphis, TNPrepared bulk shipments using shrink-wrapping machine. Followed safety procedures when handling hazardous materials like chemicals and fuels. Sorted incoming mail for delivery to the appropriate departments or individuals. Labeled containers with proper destination addresses for efficient distribution. Provided customer service by answering questions about mailing services offered. Maintained accurate records of all incoming and outgoing mail items. Ensured that all parcels were packed properly before shipping out of facility. Operated various machines such as scales, pallet jacks, forklifts. Identified inconsistencies between address labels and delivery locations. Reported any discrepancies or damaged packages to supervisor immediately. Utilized handheld scanners to track deliveries and update inventory levels. EDUCATION AND TRAININGHigh School DiplomaOverton High School, Memphis TN May 1990 |
