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MYRTLE A.WALCOTTEMAIL AVAILABLEPHONE NUMBER AVAILABLEFreeport, NY Street Address
SKILLSProficient in Quadramed, Sunrise, Meditech and SigmacareService Level AgreementsInterpersonal and written communicationRevenue Cycle ManagementOperating Plans DevelopmentProcess ImplementationInterdepartmental Functions CoordinationRecruiting and interviewingQuality ImprovementBudget DevelopmentPerformance MetricsExcellent CommunicationEDUCATIONCentral Michigan UniversityBrooklyn, NY  10/2002Master of Science: Health AdministrationSaint Joseph's College, New YorkBrooklyn, NY  06/1998Bachelor of Science: Health Information ManagementBorough of Manhattan Community College of The City University of New YorkNew York, NY  06/1985Associate of Science: Registered Health Information TechnologyCERTIFICATIONSRegistered Health Information Technician (RHIT), 27233, 09/1986American Academy of Professional Coders (AAPC) CPC License, 01449768, 09/2016PROFESSIONAL SUMMARYSeasoned Director of Health Information Management with over 20 years of experience, specializing in ensuring compliance with JCAHO Standards, Federal and State regulations, and various medical records reviews. Adept in ICD-10-CM and CPT-4 coding, DRGs, and APCs reimbursement methodologies. Demonstrates exceptional leadership and interpersonal skills, fostering professional relationships with state and national organizations to stay abreast of emerging trends and regulations. Proficient in healthcare compliance, including privacy and security regulations, and has extensive experience with electronic health records. Highly knowledgeable in medical terminology, classification systems, and vocabularies. Known for exercising sound judgment within well-defined practices and policies to effectively solve complex problems and lead teams towards achieving organizational goals.WORK HISTORYParker Jewish Institute - Director of Health Information ManagementNew Hyde Park, NY  05/2021 - 02/2024Developed procedures for accepting revenue for Release of InformationEnhanced patient care by implementing efficient health information management systems and processes.Streamlined data collection and analysis for improved decision-making in healthcare delivery.Collaborated with interdisciplinary teams to optimize workflow processes and enhance overall efficiency.Championed patient privacy and security by establishing stringent policies and procedures for handling sensitive information.Ensured regulatory compliance with state, federal, and industry standards through meticulous record-keeping practices.ASA College - ProfessorBrooklyn, NY  04/2019 - 01/2021Courses taught: Medical terminology, Law and Ethics. ICD-10 CodingEnhanced student understanding by designing interactive and engaging lectures.Increased course relevance by incorporating real-world examples and case studies into lesson plans.Improved student retention rates through proactive communication and support.Promoted collaboration by developing group projects and fostering a positive learning environment.Boosted overall department performance by mentoring junior faculty members and sharing best practices.Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.Jacobi Medical Center/North Central Bronx Hospital - Network Director, Health Information ManagementBronx, NY  05/2013- 08/2019Oversaw 2 jobs sitesIncreased company revenue by streamlining processes and implementing cost-saving measures.Enhanced team collaboration through regular communication, goal setting, and performance evaluations.Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.Improved project efficiency with strategic planning, resource allocation, and time management practices.Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.Optimized staff performance by designing comprehensive training programs tailored to individual needs.Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.Interfaith Medical Center - Director of Health Information ManagementBrooklyn, NY  04/2006 - 02/2013Enhanced patient care by implementing efficient health information management systems and processes.Streamlined data collection and analysis for improved decision-making in healthcare delivery.Ensured timely access to accurate health information for healthcare providers by maintaining a well-organized records system.Monitored performance metrics for continuous process improvements within the Health Information Management Department.Conducted regular audits on health information systems to ensure data integrity, accuracy, and compliance with regulations.Oversee all aspects of medical coding operations for accurate billing practices leading to reduced financial risk.Conducted education and training activities for physicians, nursing staff and administrative personnel.South Nassau Community Hospital - Director of Health Information ManagementOceanside, NY  04/2003 - 06/2006Assisted with developing a comprehensive annual budget to reflect departmental needs based on changing internal and external environmentEstablished a training program to correct duplicate medical record numbers.JCAHO  Ensures complianceHIPAA  Educate and train staff, assist with complianceMonitored DNFB report to ensure bills were process within five days for inpatient records and ten days for ambulatory casesParticipated in revenue cycle meetings weeklyEducated all managers on how to read and understand unbilled reportsProcessed six months back log of unassembled charts within a 2 month periodImplemented training program for coders to acquire their Certified Coding Specialist LicenseDeveloped procedures to monitor RAC, IPRO and third party payor denialsMary Immaculate Hospital/St. Joseph Hospital - Director of Health Information ManagementQueens, NY  02/1997 - 10/2003Ensured policies and procedures were up to date.Worked collaboratively with risk management, department heads, IT and HR to minimize the potential risk of privacy and security breaches, to mitigate damages if any, and to resolve related issuesMonitored regulatory denials as it relates to DRG issuesDeveloped a physician query process to track incomplete documentationDeveloped comprehensive training programs, ensuring staff proficiency in electronic health record systems.Streamlined data collection and analysis for improved decision-making in healthcare delivery.Implemented quality improvement measures leading to enhanced patient satisfaction rates.Evaluated vendor solutions, selecting optimal products to meet organizational requirements while minimizing costs.AFFILIATIONSAHIMAAAPCGreater New York AssociationHealthcare Compliance Association.