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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Zebulon, NCSUMMARYSeasoned professional with 15 years of diverse experience, now seeking an Inpatient Medical Coder role. Expertise in data accuracy, customer service, and emergency dispatch; trained in Medical Billing and Coding at Drexel University. Holds CCS credential from AHIMA, adept in MS-DRG systems. WORK EXPERIENCEADT Commercial Clayton, North CarolinaSprinkler Division Service Coordinator Jan 2022 - Dec 2023 Facilitated communication between customers and internal scheduling teams to arrange timely repair services. Oversaw the completion of deficiency repairs and service work orders, ensuring readiness for accurate billing. Maintained warehouse inventory levels and coordinated the procurement of specialty parts with the purchasing department.United Parcel Service Raleigh, North CarolinaPackage Handler/Sorter Aug 2022 - Mar 2023 Efficiently processed and sorted packages by scanning and verifying information, ensuring accurate distribution and zoning. Facilitated the movement of goods by loading and transferring packages to designated conveyors, trucks, and storage areas. Maintained operational excellence by adhering to safety and OSHA regulations, identifying and reporting package discrepancies, and performing routine equipment upkeep. Cube Smart Self Storage Exton, PennsylvaniaCustomer Service Specialist Jun 2017 - Dec 2021 Addressed and resolved a range of service and billing inquiries, ensuring customer satisfaction through effective communication and problem-solving techniques. Delivered high-quality customer service, attentively listening to client concerns and formulating tailored solutions to maintain positive relationships. Managed incoming communications via phone and email, offering prompt and courteous support for product and service-related inquiries. Facilitated a positive experience for both new and established clients by providing knowledgeable assistance and fostering trust through reliable service.Philadelphia Police Dept. Philadelphia, PAPolice Dispatcher Dec 2016 - Jun 2017 Managed communications with assigned units, ensuring timely support and assistance during operations. Processed and recorded detailed call logs and data, maintaining accurate records for shift-end reporting. Coordinated the dispatch of police, fire, and EMS resources in response to emergency situations, adhering to established protocols.Contract Callers Inc. Huntingdon Valley, PATermination Services Coordinator May 2016 - Dec 2016 Maintained up-to-date records by diligently tracking system changes and optimizing call prioritization in response to fluctuating customer demands. Managed daily schedules and route adjustments, ensuring efficient coverage and service delivery by accounting for traffic and weather conditions.Drexel University Philadelphia, PATele-Communicator/Public Safety Dispatcher Nov 2011 - Jul 2015 Efficiently managed a multi-channel communication system to provide first responders with critical updates, enhancing response efficiency and accuracy. Processed emergency calls with professionalism, gathering essential details to assist in the accurate dispatch and documentation of incidents. Contributed to team initiatives by collaborating on project delivery and fostering a supportive environment for the professional growth of junior staff.Charlotte Russe Bensalem, PASales Associate/Team Lead Apr 2007 - Aug 2011 Surpassed sales targets by effectively aligning strategies with evolving market trends, resulting in a 20% increase in sales performance. Cultivated and sustained a professional network to enhance client engagement and foster new business opportunities. Enhanced product presentation and store aesthetics by developing and executing contemporary sales strategies. EDUCATIONWake TechWeb DevelopingRaleigh, NCApr 2024Drexel UniversityCertificate, Medical Billing and CodingPhiladelphia, PAMar 2015Community College of PhiladelphiaAssociate of Arts, Liberal ArtsPhiladelphia, PADec 2010Northeast High SchoolHigh School DiplomaPhiladelphia, PAJun 2004CERTIFICATIONSCertified Scrum Master (CSM), Scrum Alliance 2022Web Developer (HTML, CSS, JavaScript) 2024SKILLSPresentation Skills Written and Verbal Communication Skills Project Management Management/Leadership Skills Coaching and Mentoring Skills Innovative Thinker Web Programming (HTML, CSS, SQL, JavaScript) Project Coordinator Billing Specialist Data Entry Microsoft Office Customer Service Specialist Inpatient Coding Medical Terminology Physiology Anatomy ICD-CM |
