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New Castle, DE Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLENurse Supervisor Registered Nurse Assistant Director of NursingHighly motivated, dedicated, and patient-centered Nurse Professional with 15+ years of years of comprehensive clinical experience, providing high-quality nursing operations. Leveraging a diverse skill set and medical industry knowledge to develop and implement individualized care plans and ensure care delivery. With a proven track record of supervising clinical staff activities and collaborating with various medical professionals to effectively improve patient care across the complexities of healthcare towards optimal patient outcomes. Proficient communicator with exceptional interpersonal skills to promote holistic care and patient satisfaction.CORE EXPERTISEPatient Care Delivery Clinical Nursing Practice Standards Patient Safety & Satisfaction Healthcare Management Patient Counseling Professional Hospice & Palliative Care Medication Administration Nursing Documentation People Management Bedside Manner Hospice Philosophy Physical Assessments Telehealth Health Education Clinical Assessment Therapeutic Communication Tracheotomy Care Insulin Medication Assistance Catheter Insertion/Removal Multidisciplinary Collaboration Scheduling & Task Assignment Patient Rapport Patient Data Confidentiality Medical Health Record Healthcare Quality Care Coordination Collaboration Skills Problem Solving Skills Decision Making Critical Thinking Leadership Skills Time ManagementPROFESSIONAL EXPERIENCEMarket Registered Nurse Wayspring Wilmington, DE July 2022 PresentCoordinated and optimized provider schedules while effectively managing and resolving urgent clinic and patient crises.Ensured patient safety through authentication, triage, and medication administration while transcribing medical orders.Actively participated in treatment team meetings and led morning huddles before daily operations to optimize patient care.Continuously exemplified punctuality and operational efficiency by consistently being the first to open the clinic.Provided exceptional contributions meriting numerous recognitions, including the Waymaker Award in October 2023.Register Nurse Resources for Human Development Wilmington, DE 2014 PresentProvided comprehensive care for mentally challenged adults within a group home environment through individualized care plans.Administered medications accurately and in accordance with prescribed protocols while maintaining accurate medication records.Facilitated communication and collaboration with healthcare providers to optimize medication regimens and enhance patient care.Participated in care coordination meetings and shared pertinent patient information to ensure seamless transitions of care.Assistant Director of Nursing Kentmere Rehabilitation & Healthcare Center Wilmington, DE November 2021 DateEnhanced clinical quality and patient safety by conducting clinical staff competency assessments and performance metrics.Optimized patient care by developing, implementing, and monitoring individualized care plans to address patient needs.Ensured regulatory compliance and effective communication by reviewing incident reports and notifying relevant parties.Oversaw recruitment and onboarding of highly qualified staff, strengthening the care team and elevating resident care standards.Aligned operational efficiency with strategic goals by developing policies that adhered to regulatory, state, and federal guidelines.Provided leadership, nursing process training, and coaching to 100+ employees, cultivating a high-performing team.Prioritized patient dignity and confidentiality by delivering compassionate care and safeguarding medical information.Improved data-driven decision-making through collaboration with the Quality Team to develop key performance indicators.Employed effective conflict resolution strategies to address issues among medical staff promptly and professionally.Actively participated in risk management meetings to identify potential hazards and implement preventive measures.Fostered collaborative partnerships with interdisciplinary teams to optimize patient care and expedite response times.Supervisor State of Delaware Terry Children Center New Castle, DE March 2013 November 2021Managed the nursing team through evaluations, disciplinary actions, staff meetings, and the implementation of new protocols.Oversaw all aspects of nursing operations, delivered direct medical patient care, and ensured the highest standards of service.Safeguarded patient and staff well-being by enforcing stringent infection control measures and medication management protocols.Optimized utilization management by managing nursing supply inventory, identifying trends, and anticipating needed supplies.Maximized operational coverage and efficiency through effective staffing schedules, optimized workflows, and goal achievement.Strengthened the nursing team by recruiting top talent, conducting performance appraisals, and providing ongoing training.Enhanced patient satisfaction by resolving patient/family complaints and adapting policies to meet evolving needs and requirements.PRN Supervisor/Resident Service Director Foulk Manor North Wilmington, DE January 2013 August 2017Supervised and closely coordinated Licensed and CNA staff assignments to optimize staff coverage and care delivery.Delivered direct resident care, coordinating activities to ensure quality and continuity of care within the units and across shifts.Established and developed a high-performing care team by recruiting, hiring, and training compassionate and skilled staff.Enhanced resident satisfaction by professionally interfacing with staff and addressing concerns promptly and effectively.Demonstrated exceptional crisis management skills by responding calmly and decisively to urgent situations and patient cases.OTHER WORK EXPERIENCECharge Nurse/Unit Manager State of Delaware Emily P Bissell Hospital Wilmington, DE November 2010 March 2013On Call Hospice Nurse Compassionate Care Hospice Wilmington, De April 2009 March 2013Licensed Practical Nurse State of Delaware Emily P Bissell Hospital Wilmington, DE June 2005 November 2010Dispense Nurse Claymont Treatment Center Claymont, DE May 2008 December 2008EDUCATION & PROFESSIONAL DEVELOPMENTAssociate of Science: AND Salem Community College Carneys Point 2010CERTIFICATIONSWound Care Certification |