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Click here or scroll down to respond to this candidateCandidate's Name
Gastonia, NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYCustomer service oriented professional with healthcare industry and supervisory experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Academic Honors: Ultimate Medical Academy Honor Roll. Demonstrates independent work initiative, sound judgment, and attention to detail. Follows directions to ensure accurate and timely completion of duties. Manages time and priorities in multitask environments. Strong written and verbal communication skills. Microsoft Office Applications: MS Word. Typing Speed: 45 WPM Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.SKILLS Sales and UpsellingProduct and service knowledgeRecordkeeping strengthsConflict MediationWORK HISTORY CLIENT SERVICE REPRESENTATIVE 01/2022 to CURRENT Ciox Health/Mercy HealthHandle inbound and outbound telephone callsAdhere to HIPAA regulations and Mercy Health procedures and policies Utilization of electronic medical records software: EPIC, MOSAIQ, ONE CONTENT, MCKESSON, AND HEALTH SOURCEProcess request for medical records from medical provider and patients Verify demographics, review, and upload medical records for submission to provider/patientReview and process the ROI (Release of Information) from the hospital and confirm the requestUpload the records and submit to the hospital for acceptance Microsoft office: update on excel the medical data entry of record information to send to supervisors.STACKER 04/2021 to 01/2022Mann Hummel Filtration Technology.Adhere to OSHA regulations and Mann Hummel procedures and policies Aid in the maintenance of products of boxes that arrive on a conveyer belt Maintaining safety standards, utilize goggles or gloves Receipt of product (boxes), review and starting stacking on pallet To ensure security of boxes stack them accordingly to height for security. ROBOTICS OPERATOR 02/2019 to 05/2021AmazonSupervise machines filling totes in preparation for shipment and communicate with team membersExamine products to ensure adherence to standards and assist coworkers as neededMaintain flow of productions and identify and report operation malfunctions. SUPERVISOR / MACHINE OPERATOR 06/2010 to 06/2019American & Efird, LLC.Trained new employees, completed training paperwork, and assisted team with resolving questions and concernsEnsured all team members had needed supplies for each shift and followed company safety guidelinesChecked product quality, assisted employees when needed, and maintained communication with staffOperated machinery in a safe and efficient manner while remaining compliant with company procedures.EDUCATION NC Licensed Certified Nursing Assistant 02/2024 NC Nursing Academy, Gastonia, NCAssociate of Science Medical Billing And Coding 11/2021 Ultimate Medical Academy - Clearwater, Clearwater, FL EDUCATION ANDPROFESSIONALDEVELOPMENTUltimate Medical Academy, Associate of Science Degree / Health Science Medical Office and Billing Specialist, 2021Ultimate Medical Academy, Diploma Medical Office and Billing Specialist, 2021Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals CertificateCentral Piedmont Community College, Certificate of Completion Medical Assistant, Charlotte, NC, 2008KEY QUALIFICATIONS Medical BillingMedical OfficeMedical AdministrativePatient RegistrationData EntryMedical Practice Management SystemsMedical TerminologyMedical RecordsHIPAA ComplianceInsurance VerificationInsurance Claim ProcessingReimbursement ProcessingRevenue Cycle ManagementMedicare / MedicaidGovernment PayersThird Party PayersCPT & ICD-10 CodingVOLUNTEEREXPERIENCEBessemer City Health Department, Bessemer City, NC, Front Desk Receptionist / Administrative Support, 07/2004, 01/2005, Created new patient folders, completed and filed folders when complete, and entered data into computer., Scheduled and cancelled patient appointments and protected private and confidential information. |
