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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position within a company that can lead into a career and use my skills to contribute to everyone's success.Authorized to work in the US for any employerWork ExperienceSenior Records SpecialistIncluded Health-San Antonio, TXMay 2018 to PresentSan Antonio, TXProcess medical records requestsContact locations and build rapport to get records as quickly as possible Verify and organize incoming records to pass onto our staff Physicians to review Create job aides / process improvement documents and educate co workers Lead and Mentor coworkersBenefits Analysis CoordinatorTriNet-Reno, NVMay 2017 to May 2018Process submitted benefit paperworkAnswer incoming calls from Tier 1 agents and clients Use Microsoft Office products to complete tasks and communicate with clients Training Delivery SpecialistGreatCall-Reno, NVApril 2015 to April 2017Deliver customer service training material and content to new hires Record attendance, grades, and behaviors to enter into a performance tracker Utilize computer systems and tools to train new hires to be successful agents Create and update training curriculum for new hires and refresh training Junior MentorDamsel In Defense-Meridian, IDApril 2013 to April 2015Equip, Empower, and Educate customers during home and office presentations Sales; recommend products to meet customer needs and process orders Conduct training for new recruitsCustomer Service RepWaste Management-Oak Harbor, WANovember 2011 to April 2013An inbound calls from customersCustomer service/SalesProcess payments and answer billing/account questions Substitute TeacherWashoe County Schools-Reno, NVApril 2006 to April 2008Run classroom and follow lesson plans in the teachers absence Assist students with their assignmentsSupervise students in and out of the classroomEducationMA in PsychologyUniversity of the RockiesApril 2012BA in EducationAshford UniversityNovember 2009AA in EducationTruckee Meadows Community CollegeAugust 2005Skills Ability to problem solve and manage conflict Supports the company morals and values Process Improvement Curriculum Development Microsoft Office |
