Candidate Information Name Available: Register for Free Title Customer Service Representative 2-Microsoft Office Suite Excepti Target Location US-DE-Dover Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Enthusiastic Customer Service Representative with Street Address  years of a high customersatisfaction rate.Dover, DE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly organized and detail-oriented Administrative Specialist with more than 20 years of extensive experience providing thorough, organized administrative support to management and senior executives.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative 2TTEC - Englewood, CODecember 2021 to Present Answer incoming communications phone, chat and email from customers Conduct research to provide answers for customers to resolve their issues Investigate, evaluate, and adjust low to moderately complex claims presented by or against insureds to confirm coverage, and determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Partner with and/or direct vendors and internal business partners to facilitate claims resolutions Support workload surges and/or catastrophe operations as needed during catastrophic events Contribute to business goals, performance metrics, and effectively uses tools & technology Customer Service RepresentativeA+ Cleaning Services - Smyrna, DEJanuary 2012 to March 2020 Qualify incoming sales leads created through A+ demand generation activities. Collaboratively engage back office operations to finalize customer agreements, contracts, and reviews. Present key values statements and sales messaging to retain & upgrade client services. Build client relationships by delivering all around positive customer experience. Utilize A+ system/tools to record detailed pertinent customer information. Resolved customer issuesOffice ManagerChanging PropertiesOctober 2003 to January 2012 Supervise the operation of all residential properties. Responsible and accountable for maintaining and increasing the value of all residential properties. Training, assignment of duties and supervision of staff working properties, including maintenance and contractors Bookkeeping duties such as receipt of rent monies, mortgage payments, taxes, collections, and insurance. Execution of initial lease and renewals in accordance with applicable State and Federal Laws. EducationAssociate's degree in Criminal JusticeDelaware Technical Community College-Terry - Dover, DE 2009 to 2010High school diplomaClinton Township Board of Education - Annandale, NJ 1998 to 1999Skills Proficient in Microsoft Office Suite Exceptional Communication Skills 40 WPM Typing Accuracy Speed Orally & in Writing Retention & Prospecting Excellent Problem-Solving Skills CRM software Office manager experience Accounts Payable QuickBooks Accounts Receivable Account Reconciliation Data Entry Bank reconciliation Sage Microsoft Outlook Customer service Microsoft Excel Windows Time management Microsoft Word