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Click here or scroll down to respond to this candidateCandidate's Name , CSM. Atlanta, GA. PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryProblem Solver and Program/Project Manager with demonstrated results in delivering high-complexity, multi-workstream initiatives. Significant Data experience - Governance, Analytics, Data Lake, Reqs Gathering, Test ManagementExperienceTech Area HighlightsInfrastructure/data center, migration, data and data transformation, security, software, web, ecommerce, mobile, API, compliance (HIPAA, PCI/DSS, SOX)IndustryTransaction Processing, Payments, Financial, Security, manufacturing/supply chain, HealthcareM&A ExperienceHilton Grand Vacations, Synovus/FCB, Global Payments/HSBC, Truist-BB&T SunTrustVendor Management and contractsHilton Grand Vacations, Ahead, First Data, TSYS, IHG, Global PaymentsTechnical backgroundSoftware and database development/coding background with business analysis and requirements writingPlanningSignificant project/program planning experience up to 25 separate workstreams, with interdependencies, milestones, and critical path.Qualifications/CertificationsPMP certified, Certified Scrum Master, Bachelors Business AdminProcessExperience developing and writing processes/workflows with templatesToolsAdvanced user in MS Project, Smartsheet, JIRA, ExcelLargest Project Portfolio:Led by me: $100MYears in Technology:>18 years Project Manager, Program Manager/Director, Director PMO, Software Developer/Business Analyst, Dev Team Manager, Prof Services Team ManagerGlobal Reach:Asia Pacific, Europe, Eastern Europe, North America, South AmericaHilton Grand VacationsProgram Manager/Consultant Late 2023 Mar 2024MDW (Originally a Vendor project):93M-record vendor project had failed to finish on 3 previous occasions. Project required multiple bi-directional data migration and transformation, on unstable infrastructure, with minimal outage/data freeze, and working with 2 3rd party vendors.Overhauled the less-successful vendor test and implementation plan, incorporating additional QA team/test cycles and dry run, complete step by step execution plan, multiple go-no-go calls with defined criteria, active/real-time monitoring and communication, validation/process signoff at each step, and significant IT Leadership oversight.Worked with senior leadership to upgrade and monitor infrastructure environment and server health, with immediate response/action where required..Project completed successfully.Loan Data/Compliance Reporting project (Static Pool)Project had been paused on 2 occasions. Entailed migration/transformation of loan data from merged company (DRI) into existing data lake format, from which compliance reports are produced. Different source system required significant data mapping and validation of business logic.Developed new requirements/mapping documentation format to table schema and column level, to avoid any omissions. Coached Business Analyst to develop technical requirements and capture business logic to enable development to occur.Google Cloud Platform (GCP) Data LakeLead team to improve and enhance GCP, transform and migrate new data sets from both source systems and additional data lakes to provide additional reporting capabilities for executive leadership.Heitmeyer Consulting Sep 2022 Jun 2023Program Manager/ConsultantManaged multiple projects, and multiple workstreams concurrently, using Agile methodology.Acted as escalation point for issues/risks both team and program level.Budgeting: Developed multi-level Capex/Opex budgets for upcoming initiatives, incorporating costing for FTEs, SOWs, contractors, and assets/software.Tracked budget and forecast monthly against invoices and time accruals.Worked with Legal/Purchasing to track SOW/Invoicing/Contractor statuses and escalated where needed.Reporting: Developed and introduced new reporting standards/templates to report upon program status.Weekly program calls: collated relevant workstream status for program calls, highlighting successes, challenges.Arranged, prepared, and facilitated quarterly product planning sessions, implementing pre-session review with every workstream to ensure efficiency.Handled hiring, onboarding, and resource management for workstreams.Confidential ClientConsultant (Short term contract Signed NDA) Feb 2022 Jul 2022AheadSenior Program Leadership Oct 2018 Jan 2022Clients: Multiple domestic and internationalFor SouthEast Bank:As part of App Rationalization project, performed Data Transformation and Data Migration from multiple internal systems (including ServiceNow) into a new reporting platform to provide reporting and analytics.Led Ahead and client team to upgrade and migrate 1300 Production virtual servers. Worked directly with client app owners to identify critical/shared servers, appropriate upgrade mechanisms, maintenance window and test plans. Updated the System-of-Record dataLed VDI upgrade and implementation: Worked directly with client teams to identify software needed for domestic and remote development teams. Collaborated with client team to identify licensing needed and help develop a license procurement process using AD and ServiceNow.For multiple clients:Led establishment of Cloud infrastructure (Azure) for migration to Cloud and planned migration, incorporating plan, testing, and post-migration.For large Japan-based manufacturing company:Was asked to lead a >$100M international (9-country, 11 locations) data center refresh with strict timelines for financial reasons. Consisted of hardware, communications, network, storage, base infrastructure, migrations, VDI, and apps.The program delivery team comprised 8 vendors and client team covering 13 workstreams; PM team consisted of myself (Program) and 7 PMs (combination of vendor/client). Also acted as project manager for workstreams where none assigned, working directly with team.Implemented automated Data Transformation from project feed to create full suite of program data analytics: multi-level executive report, shared with BOD.Developed WBS, structure, governance, and delivery strategy for program and individual (cross-functional) workstreams. Worked with executive leadership to define Minimum Viable required for the timeline and identified all high-level risks based on region of the world and current climate.Conducted detailed planning sessions with all cross-functional teams/stakeholders to ensure all tasks, dependencies and interdependencies identified/agreed then created rollup project plan for an overall perspective. Reviewed regularly and compressed (crashed) plan with the team when required. Addressed areas of ambiguity by making and reporting assumptions within the plan.Developed and executed communication plan for the program, including vendor PMs/delivery teams, client PMs/delivery teams, senior/executive leadership, and tertiary stakeholders, Developed issue resolution and risk response plan. Established weekly Executive Steering Committee for exception/issues onlyProvided point of escalation/immediate response for issues/risks that arose. When leadership decision was required, collaborated with teams to present options and impact to executive leadership.In response to client need, developed repeatable process to enable them to manage complexities surrounding international hardware/server equipment shipping requirements.For large credit card processor:Redesigned Azure DevOps to provide dashboard reporting/analytics and improve scrum implementation for large credit card processor.Various evaluation/design implementations including network, ServiceNow, Cloud (Azure Foundations)First Data Inc Aug 2016 Sep 2018Director of Project ManagementDeveloped the Project Management Office for Alliances portfolio; point of escalation, executive and, c-level reporting, governance, providing training, coaching, mentoring, and direct intervention where needed.Team Oversight: Provided oversight for all strategic and client-focused software and infrastructure initiatives, including Wal-Mart, ExxonMobil, BP, Best Buy, Costco, with direct leadership where needed.Program Director: Direct leadership for several high-profile initiatives, including Sunoco (highest-priority program within First Data), and division-specific staffing model for government contract.Developed Team and Tools: Reduced executive leadership escalations through coaching, process efficiency, tools, and oversight, in turn improving quality of projects implemented, and increasing team members autonomy.Data Analysis to Solve Problems: Developed dashboards and performed complex data analysis from multiple sources, which identified areas of operational exposure resulting in closure of significant gaps in IT teams; increased accuracy of project cost and date projections. Identified gaps/errors in corporate-level executive reporting and escalated to resolve. Coached Tableau developers on SQL Server queries, to ensure data provided was accurate and complete.Led Data Transformation and Data Migration between proprietary and external systems, in the form of regular financial/data feeds, with multiple downstream systems. Where required, helped clients/my team design analytics/reports using a reporting model I developed.Escalations: Escalated or directly intervened where necessary on projects of significant complexity, where problem solving, deep technical experience, or executive leadership help was required.Process Improvement: Both led and collaborated on internal improvement initiatives, to increase effectiveness, efficiency, or reporting. Documented and provided PM Best Practices for internal processes, Agile, and Waterfall. Identified areas of exposure through data analysis, and after sharing findings with executive leadership (different vertical), obtained an 85% improvement, and increasing Alliance and client satisfaction.Coaching/Mentoring: Coached a non-project manager to project management standard; delivered 3 projects within her first 3 months to 90% autonomy.Early-Career teams: Architected and ran the intern/summer program 2018 for 12 new GA Tech grads and interns, with 100% rating the program as Exceeding Expectations or Higher. Led to company-wide recognition.Intercontinental Hotels Group Aug 2015 Jun 2016Overall Program Manager China Pay (Consultant)Leadership for a $22M programme - implementing China Union Pay and Alipay into global channels, regionalizing and translating all channel content into Simplified and Traditional Chinese, and establishing a regional data center within mainland China.Collaborated with <170 stakeholders to develop efficient strategy for all 3 programs, which provided a clear structure, critical milestones, and prioritizationEngaged weekly with tailored Executive Steering Committee from UK, China, and US, to share status, request feedback on strategy, and funding.Data Modeling: Used Data Analysis and Tool knowledge to develop 24 different financial/costing and delivery models, with which to request Executive Leadership guidance.Used technical knowledge to lead critical knowledge and design efforts with global Business, Operational, Treasury/Legal, and Technical/Architecture/Infrastructure to develop a centralized and scalable payment platform and e-commerce solution, with associated operational and hotel-based considerations. With the team, designed the only known Cell Center Alipay and pin-based Reservation systemMet key timelines and finished program design under budget.Macys Retail Feb 2015 Aug 2015Senior Program Manager (Consultant - program ended early due to management directive)Program Manager for retail-centered in-house delivery for Agile/Scrum based program, collaborating with multiple project managers and in-house program resources.Quickly established detailed current-state for a significantly troubled program, to inform executive leadership and identify gaps or risks. Provided ongoing transparency for this program by collaborating with team to define metrics, governance, and standards, allowing leadership to follow progress more closely.Data/Delivery Models: Provided multiple strategic, financial, and delivery models to executive steering committee, which allowed them to identify the feasibility of continuing the program, while following interim delivery model.Directly led Mobile/IOS development utilizing IOS with AWS/Cloud technologies.TSYS Loyalty Jul 2013 Jan 2015Director, Business Systems, Project, and Program ManagementLed implementation teams designing and delivering software to support both TSYS and non-TSYS processor credit card transactions. Promoted Scrum/Agile/Hybrid methodology where necessary for external client program enhancements and new client/product implementations, numbering 500 of varying size in a year for up $8m project revenue, supporting resulting in $300m in company revenue.Implemented policy, process, and improvements to existing tools, and recruited and coached the team with the following results: Decreased implementation defects in team by 85%, and dropped Severity 1 (blocker) issues to zero after 3 months in positionReduced project auditing process from 2 weeks to 2 hours and dropped findings to zero.Decreased test/QA time by 90% through leading company adoption of test automation.Successfully implemented brand new next generation product from the ground up, with minimal defects.Data Analysis: Customized JIRA, standardized data entry, and wrote custom JIRA SQL queries to identify trends, performance against plan, and provide automated triggers/requests to team members.Oversaw >55 varying size projects at any one time, encompassing annual revenue of $8m of direct project revenue, through $300m company revenue per year.Successfully added a team member to the highest tier of TSYS - TSYS Presidents Circle 2015 the first and only TSYS Loyalty team member since 2011.Caf Press Services Apr 2012 Jul 2013Technical Program ManagerBrought in to quarterback the Vice President of Technology, collaborated with Accenture, HP, Disney, and internal App Dev resources to lead the high-profile RF band implementation within Disney, including OTC and billing/payment systems.Global Payments Sep 2007 Dec 2011Director, Global Project ManagementAsia-Pacific Conversion: Following acquisition from HSBC Asia Pacific of multiple portfolios of credit card merchants, led the back office/backend and Treasury conversion to Global Payments. Reach: Program 1: Philippines, Brunei, Singapore, Maldives, Sri Lanka (2007-2009) Program 2: Malaysia (2008-2010), Program 3: Taiwan (2008-2012))Led all cross-functional teams spanning North America, Asia Pacific, and UK, involving Financial(Accounting/Treasury funds transfer), Reporting, Operations (including call center), vendors onshore, offshore, and regionally, financial/card compliance, Management software, including Business Intelligence feeds, Card certifications, Communications, Data security, Infrastructure, Card companies (Mastercard, Visa, Discover, JCB, CUP etc.), to define and deliver on needed business requirements. Involved vendor managementThrough development of governance and structure, with customized tools, provided clear communication and guidance led to minimal project delay, and below-expected defects.Security review: Reported directly to the CIO to review and augment the logical and physical security infrastructure for Global Payments. * I was requested by leadership to move to Asia-Pacific Conversions prior to completion.This was a high-priority program, with constant executive-level visibility and accountability.Partnered with compliance teams to ensure blanket adherence to policy, while facilitating the upgrade of internal processes and security clearances for 3000 internal and external users.Collaborated with technical, infrastructure, business, operational, and compliance teams to evaluate areas of potential risk, and develop timeboxed plans to address.ACS Jan 2005 Sep 2007Senior Program Manager/Senior Project Manager - North Carolina/Project Support ManagerIn2Focus Healthcare Technologies (Now Actis) Sep 2001 Sep 2004IT Manager/Project Manager/App Dev LeadRhythmica.com E-commerce digital music Aug 2000 Aug 2001IT Manager/Project ManagerSparza Ltd E-commerce solutions provider Aug 1998 Aug 2000Business Analyst, Software DeveloperSoftware Engineer/Business Analyst Nov 1995 Aug 1998EducationProject Management Professional (PMI)Scrum Master ASM 2020Microsoft Project Introduction, IntermediateMCP: Designing Desktop Applications with VB6Open University of England: Object-Oriented Software Design (2000)Microsoft: Designing Desktop Applications with VB6: 5 daysBaker College: Bachelors in Business Administration: Management |
