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CUSTOMER SERVICE REPRESENTATIVETECHNICAL SUPPORTCONTACTPROFILEPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLEProfessional Customer Service Representative with more than 7 years experience including technical support, enthusiastic about furthering my customer service career with your company.SKILLSEXPERIENCEAdaptabilityPatienceProblem SolvingListeningMultitaskingTechnical SkillsCommunicationDedicationReceptiveConduent PHONE NUMBER AVAILABLETechnical Support 04/01/2021 05/15/2024My duties as technical support was to support customers with Apple devices, which included updating software, installing software, troubleshooting devices, resolving network issues, identifying and resolving connection issues, apps and subscriptions questions, scheduling repairs, assisting customer regain access to Apple accounts, answering any questions or concerns about Apple devices.Maximus PHONE NUMBER AVAILABLEDual Medicare/Medicaid Representative 01/2019 03/2021My duties were to assist eligible consumers with enrollment process, assist with coverage options that meets their needs, advise consumers of insurance coverage availability and enrollment requirements.Ked Plasma PHONE NUMBER AVAILABLEScreening Supervisor 10/2016 04/2017My duties were to open and close establishment, perform.quality control, control donor flow, assist with and process payment, registering donors to determine suitability for donation.My duty also included verifying and maintaining compliance with SOP and company guidelines, and answering phone calls, donor inquiries regarding donation procedure.References: Sharonda Mofftee Xfinity SpecialistPHONE NUMBER AVAILABLEFriend 5 yearsDonshell HarrisAdministration Forrest General HospitalPHONE NUMBER AVAILABLEFriend 15 yearsEDUCATIONMendenhall High School1985-1991General StudiesPearl River Community College2008-2010General Studies |