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SkillsTraining and mentoringAdministrative SkillsHospitality servicesFluent in English and SpanishGuest servicesEXPERIENCEFront Desk Agent, Fairfield Inn & Suites by Marriott. March 2024-Current Linthicum Heights, MDAddressed customer needs in a timely manner.Stayed current on promotions. discounts, packages, and offers available at the hotel.Provided excellent customer service while upholding company policies.Provided information about hotel amenities, services, and local attractions.Scheduled reservations for groups and special events.Provided exceptional phone support by promptly answering calls, addressing inquiries, and accurately relaying messages.Resolved customer complaints promptly and courteously. Manager, Kairos Grocery Store, August 2022-August 2024 Linthicum Heights, MDResolved conflicts between employees by providing guidance on company policies and procedures.Monifored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Oversaw daily operations, maintaining efficiency and quality standards. Server, Charlestown Erickson Living, December 2019-May 2022 Catonsville, MDResponded efficienty to guest inquiries and complaints in a professional manner.Stayed informed about dally specials, new menu items, promotions.Greeted guests and provided menus.Ensured that each guest was served courteously, quickly, and efficiently. EDUCATION AND TRAININGMedical Field, The Community College of Baltimore County, Catonsville MD High School DiplomaBenjamin Franklin High School At Masonville Cove, Baltimore MD June 2022 Certification of PhlebotomyPhlebotomy, American Association of Phlebotomy Technicians, Baltimore, MD October 2021