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Street Address  Mariner Ln, Woodbridge, VA  PHONE NUMBER AVAILABLE  EMAIL AVAILABLEWORK EXPERIENCEEvents DC 02/2021 - PresentData analystKilte Tecnologias 01/2019 - 01/2020Junior Help Desk TechnicianEDUCATIONBachelor of Science in Information TechnologyStratford University Falls Church, VA  10/2015 - 06/2018 PROJECTSOracle &Access Database ManagementComputer Parts E-commerce WebsiteSKILLS Data cleaning: Identified, diagnosed, and corrected data discrepancies to ensure data was clean, complete, and consistent. Developed and maintained a reporting and analytics solution, providing key insights to the business and resulting in a 10% increase in revenue.Executed the company's mission, daily operations, and promoted guest service strategies to provide the ultimate movie- going experience for 2,000- 12,000 daily guests. Analyzed large sets of data, resulting in a 10% increase in efficiency and productivity Acquire data from primary or secondary data sources and maintain databases/data systems. Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Logged and tracked support requests using the company's ticketing system, Avaya one-X Agent and ServiceNow. Delivered general network support for Citrix AnyConnect VPN, LANS, WANS, VLANS, printers, file shares, and iOS products remote desktop support.Increased efficiency by 20% through the successful implementation of a cloud-based system, resulting in improved response times and customer satisfaction. Demonstrated strong attention to detail, resulting in a 25% decrease in errors. Created databases in Oracle 10g and Access and imported/ exported data using Excel and SQL Developer. Used data analytic strategies to interpret thousands of records into visual representaions, key insights, and conclusions using RapidMiner Tableau BI software. Designed computer part of e-commerce site using HTML, C#, and CSS coding on ASPNET MVC framework. Website included more than 200 unique products, cart, item search, dynamic pictures and multiple pages for mock computer part retailer. Data analysis Database backup and recovery Data Mining Data visualization Microsoft Excel Power BI Python SQL programming