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Click here or scroll down to respond to this candidateCandidate's Name
Senior Data & Reporting AnalystEMAIL AVAILABLE PHONE NUMBER AVAILABLE-LinkedIn Chicago, IL, Street Address , USAccomplished Azure-certified Senior Data & Insights Analyst with proven track record in leading transformative analytics projects and driving strategic, data-driven decision-making. Skilled in data cleaning, statistical analysis, and visualization. Expertise in spearheading AI initiatives to enhance operational efficiency and customer satisfaction through predictive modeling. Proficient in developing insightful dashboards and delivering actionable intelligence. Adept in innovative solution development from concept to implementation, with strong stakeholder engagement and ability to articulate complex data narratives.Technical ProficienciesPower BI, MicroStrategy, Tableau, SQL, Python, Adobe Analytics, Excel, Agile Project Management, JIRA, ConfluenceAreas of ExpertiseData Analysis & VisualizationInnovative Solution DevelopmentPredictive ModelingProject ManagementDashboard DevelopmentAB testingRequirement Gathering and AnalysisStatistical AnalysisProfessional ExperienceAllianz Insurance, Melbourne, AUSenior Data & Reporting Analyst2021 2024Lead cross-functional team initiatives to deliver data analytics projects ensuring alignment with business goals, on-time completion within budget constraints. Developed and implemented analytical dashboards in Power BI and MicroStrategy, equipping senior management with insights for strategic decision-making. Interpreted business needs, assessed alternatives, and delivered innovative solutions throughout project phases from concept to implementation, testing, documentation, and training.Led execution of strategic initiatives leveraging AI and Python to classify complaint categories effectively, achieving an 85% reduction in repeat complaints.Created predictive models that slashed complaint resolution times by 40% and boosted customer satisfaction by 65%.Enhance complaint handling efficiency by developing and executing data-driven strategies to prioritize high-risk cases, with a focus on ESG and GI claims reporting to Senior Management.Increased response times and resolution efficiency through utilization of MicroStrategy, SQL, PowerBI, and Tableau.Ensured timely and accurate data processing and analysis by leading a team of junior data analysts.Establishing strong relationships with C-suite executives through engaging discussions and creating customized services and solutions to meet each client's unique needs, while utilizing advanced negotiation skills to navigate complex conversations and achieve mutual satisfaction.Coles Group, Melbourne, AUInsights Data Analyst, 2020 20212018 2021Led comprehensive data analysis for CEXP, LIQ, and SMKT departments, documenting customer journey and attributes. Facilitated user workshops across Liquor, SMKT, CEXP, and COL to identify personas and develop wireframes for self-service project. Delivered actionable business insights to clients through advanced data analytics, visualization, and storytelling. Created and maintained detailed data documentation, ensuring clarity and consistency across all data domains. Directed market research initiatives, effectively gathering essential user requirements.Drove 43% year-over-year increase in sales within Merchandise team by launching Daily Sales and Margin iOS app.Enabled better strategic decisions by providing real-time sales and margin data through app.Achieved 92% adoption rate by offering comprehensive user training and support.Ensured seamless design, development, and testing by managing project life cycle from concept to deployment.Collaborating with both technical and non-technical stakeholders, such as Product Managers, Marketers, and Engineers.Providing guidance to eCommerce clients on increasing their shopper marketing paid media budgets, while meeting reach and performance goals on popular Coles Online Ecommerce platformStreamlined workflow efficiency by providing comprehensive training and mentoring to onboard new graduates into data team.Coles Group, Melbourne, AUPeople & Culture Analyst, 2018 2020Developed and executed employee engagement surveys, analyzing outcomes to formulate strategic action plans aligning with organizational goals. Conducted in-depth workforce planning, assessing staffing needs to forecast future requirements effectively.Increased awareness and alignment with DEI goals across organization by 15% through comprehensive HR reports for senior management in Tableau and PowerBI, covering metrics like diversity, equity, and inclusion (DEI) initiatives.Proposed and developed a monthly gender pay gap tracking system and dashboard using PowerBI, synthesizing data from various HR systems, collaborating with the Senior Management Team (SMT) to provide departmental insights, and achieving a 5% reduction in the gender pay gap within six months.EducationMaster of Business ManagementUniversity of MelbourneBachelor of Applied Science in PsychologyRoyal Melbourne Institute of TechnologyCertificationsMicrosoft Azure Fundamental AZ 900 CertificationSnowflake Data Analyst CertificationPassion ProjectYouTube Content Creator- Honey & Sippy- Grew channel to 295,000+ subscribers and 200+ million views.- Produced and managed diverse content.- Leveraged analytics for optimization and monetization. |
