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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Goliad Road Lot 134San Antonio, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To obtain a position as an office Secretary/Front Office Position in which my computer knowledge, and organizational abilities can be fully utilized and a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.November 2008-October 2009 The Academy of Health Professions San Antonio, TexasMedical AssistantAugust 1993* Secretary I and Secretary II CertificateAugust 1983-March 1987 South San High School* High School DiplomaJanuary 6, 2019 to PresentUT Health Orthopedic and Podiatry Outbound Scheduler- Intermediate8300 Floyd CurlSan Antonio Texas 78229PHONE NUMBER AVAILABLE*Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physicianschedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinatesinterpreter services.* Verifies and/or creates all elements of registration and insurance information for established or new patients at eachpoint of patient contact, updating when necessary.* Streamlines the message management process by documenting requests in the system; gathers all informationappropriately and prioritizes messages based on urgency.*Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becomingpatient complaints; if unable to fully respond to patient, contacts someone to assist patients.*Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics areshort staffed.*Performs all other duties as assigned.* retrieve faxes from que and enter them and call pt for appointments* work off referral que and call and make an appointment* referral clean up as needed* formstack enter and call pt for appointmentsJune 2016-2019Patient Care CoordinatorEmergency Clinic of Alamo Heights6196 N New Braunfels AveSan Antonio, Texas 78209PHONE NUMBER AVAILABLEPatient Care Coordinator* Medical Insurance verification* Greet all patients and clientele as they walk in* BSL certification* Effectively verify and communicate to patients and their families insurance eligibility* Billing, collections and payment responsibilities* Collect copays and co-insurance, deductibles and past due balances* Maintain and balance cash drawer precisely* Scanning documents and place in proper chart* HIPPAA guidelines provide medical records to primary provider, insurance carriers, referred providers and patients per patient request* Answer multi phone lines, screening and managing inbound calls* Mail distribution to Drs and Staff* Update Calendar schedule for Medical Reps to speak with faculty* Docutab system* Bookkeeping of all transactions for shiftFebruary 2010 to June 2016Ears, Nose, & Throat Clinics of San Antonio925 Brooklyn AvenuePHONE NUMBER AVAILABLEFront Office Receptionist, Check In and Check Out* Great all guest and clientele* Performed data entry and update patients accounts as necessary* Phressia and Prime Suite System* Answer multiline phone system and distribute messages to clinical staff.* Documents incoming patient calls on electronic patient account.* Presents a professional/knowledgeable atmosphere for dealing with patients on a daily basis.* Maintain patient confidentiality.* Schedule patient appointments, collecting all pertinent demographic information.* Verify patient benefits for patient appointments.* Check in And Checkout patients, collecting all applicable copays, deductibles, and coinsurance amounts,accurately post payments daily.* Fax/File/Scan dictations, clinical information etc.* Obtain referrals from PCP's before patient has appt.* Multiple phone lines incoming and outbound calls* Basic Booking.* Mail distribution* Centricity and All Meds System* Other duties assigned.January 1996 to October 2004Southwest ISD11914 Dragon LaneSan Antonio Texas 78224PHONE NUMBER AVAILABLESun Valley Elementary Secretary* Great all Guest and clientele* Received calls pertaining to School Activities and keep calendar for School.* Answering, screening and managing inbound phone calls* Booking/Purchase Orders/Budget/Deposit school activities funds.* Fax/File/scan documents.* Responsible for thoroughly reviewing record keeping/order supplies for campus and teachers* Strictly adhered to guarantee Student/Teacher privacy.* Travel arrangements for Administrators and Teacher for service training* Manage calendar appointments for school Teachers and Principal* Materials for In Services and Training for faculty* Travel arrangements for Principal and Faculty* Office supplies management for Teachers and Office Staff* Mail distribution to faculty* other duties assigned. |
