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Josiane Berny TJAHE M CARRLocation : Jacksonville, FL Mobile : PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Resident Status: Green CardPROFESSIONAL SUMMARY:Highly experienced Scrum Master with over 7 years of expertise in leading cross- functional team to deliver high-quality projects on time and within budget. Demonstrated ability to guide teams through the entire software development lifecycle, leveraging strong communication, leadership, and problem-solving skills to drive success in complex environments. Known for adaptability and a customer-centric approach, offering valuable contributions to organizations while embracing agile methodologiesCERTIFICATIONS:Certified SAFe 6.0 Scrum Master (SSM)Certified Scrum Master (CSM)SKILLS:Knowledge of various Agile frameworks: Scrum, Kanban, ScrumBan, SAFe (Scaled Agile Framework), Waterfall.Project Management tools and collaboration: Rally, Jira, Azure DevOps, Confluence, Zoom, Miro, PowerPoint, Excel Word, Outlook, Visio, Mural, Trello, Asana, slack, Service Now, Cloud Computing: AWS, Microsoft Azure,TDD, ATDD, BDD . CI/CD,Data Analytics, Artificial intelligence, Oracle Cloud, Salesforce., Power BI, Bit bucket, Rally, Version One Postman, Docker, Kubernetes. Software Development Life Cycle (SDLC), Jenkins. Migration, Implementation, .Net Development, Infrastructure Management, Mobile App Development.Experienced in Agile techniques: Customer centricity, continuous learning, Agility, Community of Practice (CoP), Agile best practices, Agile Release Train facilitation (ART), Release Planning.Business Skills: Project planning, user story writing, risk analyses, problem solving, .meeting facilitation, business analysis, production support.Leadership skills: Exceptional proficiency in oral and written communication, coaching, strategic planning, mentorship, conflict resolution, effective decision-making, product and project management, time management, stakeholders management, Servant Leadership.PROFESSIONAL EXPERIENCE:SAFe Scrum MasterTravelers June 2022  PresentFacilitating SAFe ceremonies including Iteration Planning, Daily Stand-up, Iteration Review/Demo, Iteration Retrospective and Backlog Refinement/Grooming.Influencing effective communication among the agile team, product owner, and stakeholders, emphasizing SAFe values of transparency, respect for people, relentless improvement and alignment.Leveraging Jira and Kanban board to oversee and monitor the progress of product development during iterations.Lead Agile teams and oversee the management of software and IT projects, ensuring they are delivered on time and within budget,Collaborating with cross-functional, self-managed teams to define and visualize workflow processes, identify bottlenecks, and implement continuous improvement strategies.Work closely with front-end and back-end development teams to ensure smooth API integration.Employing metrics like velocity, burn-up and burn-down charts, cycle time, Led time, and cumulative flow diagram (CFD) to assess team progress and identify areas for improvement ; also use MS Excel to track performance metrics, confluence for iteration and resource planning, and Jira for managing iterations, backlogs, and teams.Ensure adherence to Definition of Ready (DoR), Definition of Done (DoD), Acceptance Criteria, and validate the alignment with MoSCoW prioritization for Iteration Backlog.Scrum MasterPNC Bank July 2020  May 2022Proficiently led SAFe events integrating Lean principles in PI Planning, SoS, Innovation and Planning sessions/Inspect and Adapt, demonstrating a commitment to program excellence.Used the Scrum of Scrums event to coordinate cross-team dependencies and collaboration.Facilitated Scrum process by maintaining up-to-date Scrum artifacts (product backlog, sprintbacklog, and increment) through consistent team communication and collaboration.Coached and reinforced the scrum framework and agile principles to team members resulting in improved understanding and successful adoption.Established the success of a Scrum Community of Practice (CoP) for mentoring new ScrumMasters, ensuring smooth onboarding and imparting essential Agile insights and skills.Offered direction to the scrum team in addressing and overcoming impediments, ensuring their concentration on sprint objectives/sprint goals and attainment of optimal outcomes.Collaborated with the product owner to identify and prioritize features and user stories.Scrum MasterNextEra Energy Resources January 2017  March 2020Led all Scrum ceremonies including the Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective to help team deliver committed work.Initiated review sessions to foster direct collaboration between development team and keystakeholders to align with customer expectations through valuable feedback.Used Azure DevOps to track key Scrum metrics such as burn-down chart, lead time, cycle time, and velocity chart, to track teams performance and identify roadblocks; also utilized MS Excel to track performance metrics, MS Project for sprint and resource planning, and Rally for managing sprints, backlogs, and teams.Took initiative in understanding requirements and aided the team in writing user stories.Introduced working agreements to promote transparency and clarity within the agile team.Proficiently led agile user story estimation sessions, optimizing capacity planning to align resources with project timelines for successful outcomes.Executed collaborative approaches such as paired programming and swarming, leading to a notable enhancement in team velocity.Scrum MasterACTIVA December 2015  December 2016Utilized Jira and Rally as main Agile project management tools for issue tracking and risk mitigation, collaborating with broader organization to promptly address and remove any impediments encountered by the development team.Motivated and influenced the teams to cultivate and sustain a self-organizing environment and culture, fostering relationships and self-accountability among team members.Engaged proactively in product roadmap and discovery sessions, requirement gatherings and analysis, facilitated document reviews, and plan configuration with clients.Collaborated with the PO to uphold and prioritize the product backlog, fostering clarity and transparency in the processAgency DirectorACTIVA January 2012  November 2015Successfully managed seven teams, providing the necessary framework to achieve goals within tight deadlines and a fast-paced atmosphere.Conducted comprehensive market research to identify new prospective sites, contributing to strategic decision-making.Negotiated pivotal contracts with major clients, ensuring mutually beneficial partnerships.Drove customer engagement and spearheaded business development efforts to foster growth and expansion.Provided strategic mentorship and training to enhance the capabilities of unit agents, fostering professional development.EDUCATION:High Institute of Management (ISMA)  Douala  CameroonBachelor Degree, Marketing and Operational Management 2008  2009