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Click here or scroll down to respond to this candidateCandidate's Name
Applecare iOS Senior Advisor - KellyServicesGainesville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLENetwork Administrator/Call Center Help DeskAuthorized to work in the US for any employerWork ExperienceApplecare iOS Senior AdvisorKellyServicesMarch 2015 to PresentHardware Support-System Information-Software Support(OS)-Software Support(Apps) System Problem Diagnosis-Network Support-Internet Support-File Management Tasks Performance Enhancements-Security Solutions-User Support Ridgeland Rhythm Marching Band VolunteerRidgeland High School - Rossville, GAAugust 2012 to PresentSalon ManagerRegis CorporationJanuary 2006 to 2009in several of their Salons. Customer service was a huge part of this job. Bookkeeping and scheduling employees for work and breaks. Inventory in and out of the salon, and processing orders for what the salons needed in inventory and supplies. (January 2006-2009) Office AssistantE.S.S.I. In Cleveland - Cleveland, TNOctober 2001 to 2004EducationBachelor's in Bachelors Degree Information Technology/Accounting/ CybersecurityColorado State University-Fort Collins - Etowah, TN January 2018 to PresentAssociate of Computer Science in computer scienceGeorgia Northwestern Technical College2014High school diploma or GEDCentral High School - Chattanooga, TNAugust 1986 to May 1990Master of Cosmetology in CosmetologyCleveland Community College - Cleveland, TNSkills Microsoft Office Microsoft Office (5 years) Internet Research (10+ years) LAN Active Directory WAN Network Security Computer Networking Active Directory DNS Network Administration VPN WAN Network Security LAN Computer Networking Microsoft Windows Microsoft Windows Server Network Support Operating Systems Technical Support Network Firewalls DHCP Application Support Help Desk TCP/IP Network Infrastructure Network Monitoring Microsoft Exchange Information Security System Administration Customer serviceCertifications and LicensesNetwork Technician/PC RepairCompTia A+ CertificationComputer Support SpecialistAssociate of Science/Computer Support Specialist2014 to PresentAssessmentsCustomer Focus & Orientation Highly ProficientMay 2020Responding to customer situations with sensitivity. Full results: Highly ProficientTechnical Support Highly ProficientJanuary 2019Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.Full results: Highly ProficientAttention to Detail Highly ProficientMay 2020Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: Highly ProficientCustomer Focus & Orientation Highly ProficientMay 2020Responding to customer situations with sensitivity Full results: Highly ProficientCall Center Customer Service Highly ProficientMay 2020Applying customer service skills in a call center setting. Full results: Highly ProficientFollowing directions ProficientJune 2020Following multi-step instructions.Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Microsoft Office 2010 Networking with workstations, and Servers (Virtual Oracle) Experienced in use of PDF files Network Security Created several presentations in Power Point 2012 Internet research and correspondence using Internet Explorer and Google Chrome Proven ability to work well with others, especially the general public Excellent Customer Service record WORKFORCE SOFTWARE/WEB-EX Internet Support and Security Help Desk Support VPN/CALL CENTER ENVIRONMENT Interpersonal Relations and Development Oracle Software Routers/Switches Ethernet Cables Fiber Optic Knowledge of Subnet Mask, Gateway, and IP Address Knowledge of Ping, Tracert Javascript OOP programming Lan/Wan APPLE-CONNECT iOS devices/os devices INTERNAL MESSAGING SYSTEM/JABBER |
