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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dorado TerBrandywine MD Street Address
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAn Architect/Engineer specializing in Routing/Switching/Unified Collaboration/Contact Center. I have significant experience, over the course of my career working on Cisco solutions. With over 19 years and counting of network/telecom experience working with Cisco, I am well versed in all the nuances, and challenges that present themselves in the process. I have taken projects from discovery to implementation, staying hands-on, and working with the engineering team to build and deploy the solution..PROFESSIONAL SUMMARYKey AccomplishmentsDesigned Data Centers, LANs, WANs, Wireless Networks improving customers existing infrastructureLed upgrades of LAN/WAN/ Datacenter/CUCM/CUC/CER/UCCX/UCCE enhancing call control and achieving 99.99% network uptime.Implemented Cisco LAN/WAN/Datacenter/CUCM/CUC/CER/UCCX/UCCE solutions for large enterprises.Implemented Cisco Data Center suite of C-Series Servers.Designed and Implemented VCS Control/Expressway.Designed and Implemented Cisco Instant Messaging & PresenceDesigned and Configured Cisco UCS virtualization VMwareTRAINING & CERTIFICATIONSCisco Webex Contact CenterUCCE Cisco CVPD10x/11x -Developing Call StudioUCCX- Cisco IP Contact Center Express SpecialistApplications (UCCE Specialist Training)NICE Quality Management Applications TrainingCCNP CollaborationCCIE Cisco Certified Internetwork Expert, Collaboration (Written)CCNA Cisco Certified Network AssociateCCNA Cisco Certified Network Associate, VoiceCCVP Cisco Certified Voice Professional, VoiceMCSE Microsoft Certified Systems EngineerEDUCATIONBachelor of Science in Computer Studies, Minor in Computer ScienceMaster of Science in Telecommunications Management, In progressUniversity of Maryland Global CampusSKILLS SUMMARYProgramming Languages: Cisco ISE, Docker, Rest-API, CVP/ICM Script Editor, Python, JavaScript, Node.js, Java and PHP Scripting, Network automationSoftware Application: Microsoft Azure, Google Cloud, Cisco Wireless using WLC, SD-WAN, VMWare ESXi, Aspect Workforce Management, Aspect, Calabrio, VHT, Verizon Agent Desktop, Finesse, Genesys solution, Intradiem, IVR Admin Tool, CWA-Opstel, ICM/UCCE/CVP10x/11, CUCM4X-11x, CER8x/10x, CUC10x, IM& Presence10x, Social Miner, UCCX10x/11x, MediaSence 10x, VCS Expressway, Calabrio, CUIC, Firepower/FTD, Ubiquiti UniFiHardware: Cisco SD-WAN, Viptela,Cisco ISR/ASR VG450/350/VG224, Cisco 2800, 2900, 3800, 3900, 4000, 7200 Routers, Cisco Catalyst 2900, 3500, 3700, 4500, 6500 Switches, Nexus 1000V Nexus 2k, Nexus 5K, Nexus 7k, Nexus 9K, Storage, Cisco Media Convergence, Cisco MerakiNetwork Protocols: LAN, WAN, SIP, MGCP, H.323, H.225, SCCP, Frame Relay, ISDN, FXO, FXS, TCP/IP, UDP, SNMP, SDP, RTP/SRTP, DS0-DS3, EIGRP, BGP, MPLS, HSRP, VLANs, RAS, OSPF, TCP/IP.TECHNICAL EXPERIENCERose International/EnowAI Sr Network Engineer/Consultant (JAN 2019-Present)Solutions Architect (Remote) Kaiser Permanente, VA, Census, NIH, contractorWith 18+ years and counting of combined service provider and enterprise architect experience; specialize in consultative work on various aspects of network, Cisco Collaboration and Contact Center practices. Strive to interact with executives at all levels while at the same time being able to practice hands on engineering tasks ranging from architecture to troubleshooting escalations.Responsible for the configuring, implementing, and maintenance of Data Center infrastructure and various technologies such as VMware vSphere.Designed global solutions that is highly integrated with support for plus dialing, On Net with AAR, Toll bypass with PSTN redundancy. Lead group of service design and delivery engineers both internal and customer staff in deploying said design, helping customer to realize much in productivity while Centralized management significantly reduce support cost.Expertise demonstrated in:oPre and Post Sales, PPDIO life cycle, project management, Ciscos Suite of Contact Center products: UCCX, PCCE, UCCE, Hosted CCE, CUCM- Cisco Unified Call Manager, CUC- Cisco Unified Unity Connection, CWMS Cisco WebEx management Suite, TMS Telepresence Manager Suite, Cisco Video: C, MX, EX & SX series, MCU, VCS-C/VCS-E Video Control Server Control/Expressway, SME Session Management Edition, LAN/WAN/WirelessArchitect/Planned, Design and Implement customer Enterprise Network and telephony solutions:oDesigned and Implemented Cisco LAN/WAN/Collaboration solutions.oImplemented DCI technologies such as OTV and FabricPathoSetup Storage network solutions using Fibre Channel and FCoEoCreated Statements of Work (SoW).oCreated Level of Effort documents.oCreated Implementation plan for Unified Communications as Service (UCaaS) activation for customers.oCreated customer VMware/Server installation plans.oDeploy core services including IP routing, LAN Switching, Multicast, QoSExhibited knowledge of various compliance and regulations, such as HIPAA, SOX and PCI, working with compliance department to ensure technology solutions meet minimum requirements to pass regulatory audits.Worked with vendors such as VMware, EMC, Verint, NICE and Calabrio on designing and implementing applications for recording, analytics and workforce management.Design numbering and dial plans using Plus+ dialing, Globalization/Localization.Design and implement and other enhanced call routing for large enterprises.Provide detailed design documentation.Worked closely with Implementation Engineers both internal and customers day 2 staffDirected the flow and topics of discussion on conference calls for maximum efficiency in meeting deadlines.Mentor other Engineers and members of the support staff in technologies and methodologies that are central to the companys offerings.Sr Technical ConsultantAVVIDD CDI SouthEast, VersaIS, Apex systems contractor (NOV 2014 JAN 2019)As a Lead Consultant specializing in Unified Communications practice; delivered high technical expertise in various Cisco Unified Communications and Collaboration Platforms. Oversaw and managed the entire project lifecycle working directly with customers on the architecture and implementation.Designed and Implemented Customer Telephony Solutions:oDesigned numbering and dial plans using Plus+ dialing, Globalization/Localization.oDesigned and implemented and other enhanced call routing for large enterprises.oReviewed Statement of Work (SOW), provide detailed design documentation packages. including Bills of Materials (BOM) and as-built Visio drawings.oDesigned and implemented enterprise-wide QOS (Quality of Service).oCompleted Meeting Place/Microsoft Lync integration through Cisco Presence.Addition Key Accomplishments of Note:Designed and implemented multicast routing solution for use in an IP paging environment.Turned up 26 remote sites MPLS circuits using BGP as the EGP and redistributing into EIGRP as the IGP. Applied QOS policies with appropriate queuing strategies applicable to a converged network and customers requirement.Performed limited administration using ASDM on Cisco ASA 5510 firewalls.Integrate legacy TDM PBX with IP telephony for migration purposes using QSIG trunks and PRI configuration.Designed and implemented TDM to VOIP solution with MEETING PLACE and WebEx.Call routing strategies using H323 gateways interfacing with Avaya TDM PBX used for calls to meeting place.Performed network VoIP readiness assessment for various fortunes 500 corporation, Tasks included report of findings, QOS recommendations and necessary remediation.Performed numerous upgrades of CUCM, CUC and CUCX P2V and refresh upgrades from pre 8.5 to CUCM 9.0 on UCS platform.Black Box (June 2013 October 2014)Voice ConsultantAs a senior member of corporate IT Service Delivery, I was responsible for designing and deployment of Cisco Unified Communications Components on the McKesson network.Designed numbering and dial plans using various methodologies on Cisco Unified Call Manager Platforms. This includes Line/Device approach to CSS (Call Search Space), Route filters and traditional methodology.Designed and deployed layered network Architecture at Corporations Hub site with customer facing applications and 85 remote locations. Layered design included Cisco Catalyst 4507E Core switches with HSRP for VLAN failover. Distribution and Access switches utilized fiber SFP uplinks, both Ten Gig and One Gig.Developed enterprise-wide QOS (Quality of Service) configurations for use on both MPLS (AVPN) and Metro E connectivity.Implemented Verint-Witness Call Recording solution for contact centers, using trunk side mode in Data Center.Built and maintained centralized Cisco Unified Call Manager deployment across a network mixture of frame-relay and MPLS WAN; utilizing full clusters with inter-cluster trunks and totaling 12,000+ endpoints.Exhibit detail understanding of telecommunication practices as applicable to traditional telephony and VoIP configurations, IP concepts including routing, VLANs, QOS tuning and capacity management concepts and dial plans.Implemented Cisco Unified Contact Center Enterprise Contact Center that included building ICM Scripts using micro apps; instrumental in the design of UCCE; built numbering plan, dial-plan, route plan both (pre-route and post route) and alternate routing; configured gatekeepers, vxml gateways and ingress gateway with dial-peers for all Contact Centers Toll-free numbers; documented this deployment with Visio designs and call flows.NEC (May 2011 June 2013)Technical ConsultantTeam Lead for various customers, created presentations, proposals, responded to RFPs, build pipelines, and as technical consultant responsible for plan, design, design, build, deploy and maintain Cisco Unified Communications Components for various NEC customers.Integrate legacy TDM PBX with IP telephony for migration purposes using QSIG trunks and PRI configuration.Designed and implemented TDM to VOIP solution with MEETING PLACE and WebEx.Call routing strategies using H323 gateways interfacing with NEC TDM PBX used for calls to meeting place.Performed network VoIP readiness assessment for various fortunes 500 corporation, Tasks included report of findings, QOS recommendations and necessary remediation.Performed numerous upgrades of CUCM, CUC and CUCX P2V and refresh upgrades from pre 8.5 to CUCM 9.0 on UCS platform.TASA, Tribune Company (December 2009 May 2011)Network Engineer/Telephony/IVR Analyst |
