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T: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLE BMObjective To secure a position providing professional service in a thriving environment. Summary Over 30 years of experience in providing dedicated and effective managerial and customer support, with the goal of maintaining an efficient operation. A highly motivated manager that gracefully resolves challenging issues. Also, a self-directed operator who seeks new methods to streamline waste. Enforces and adheres to compliance laws, policies, and procedures. Experience Front House Manager, Coastal Community Crisis Center Brunswick,GA 2015-2017Professionally handled Crisis callsQualified shelter in- house candidatesSubmitted payroll time cards to HRPrepared Operations and In-House Client schedulesPrepared inventory and facility operations reportsComplied with all Federal and State regulations to ensure client/staff confidentiality and safetyDispatch, Glynn County Sheriff's OfficeBrunswick,GA 1998-2000Entered warrants into the NCIC and statewide systems.Controlled all radio traffic, and provided deputies with emergency information and directions.Accurately provided case information to all requesting Courts.Gathered cultural, educational, social and demographic data about the community to guide local program development.Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.Accomplishments:In 1998, I received an accommodation at the Glynn County Sheriff's Office for a job well done in an emergency situation. Customer Service Representative, Harrison Fulfillment Services Brunswick, GA 1998-2001Assisted customers with online orders. Tracked customer merchandise and advised on all pertinent information.Assisted with the return of damage merchandise.Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.Described product to customers and accurately explained details and care of merchandise.Communicated with vendors regarding backorder availability, future inventory, and special orders.Prepared and submitted daily paperwork, and cooperated with the Accounting departments on invoicing and shippingEducation COASTAL COMMUNITY COLLEGEBusiness Administration Studied 2004-2005Skills ManagementCustomer serviceOffice operationsBudgetingOrganizedComputer-savvyInventory controlConflict resolutionTeam buildingReferences Available upon request. |
