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Customer Service Team Member Resume Grov...
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Title Customer Service Team Member
Target Location US-GA-Grovetown
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Grovetown, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Over three year of experience with a specialty for team building and experience in multi-cultural environments A proven track record of completing difficult projects on schedule and on tight budgets. An ability to work upstream locations with limited communications and scant logistical support. Excellent interpersonal skills, a professional attitude, and firm personality to manage projects independently or as a team member Consistently exceeds deadlines and welcome challenges Proficient in a broad spectrum of computer applications Microsoft Office (Word, Power Point, Excel, Outlook, Access)Authorized to work in the US for any employerWork ExperienceForeman/OperatorDLS Pressure Washing-Grovetown, GAJune 2020 to Present Perform pressure washingserviceswith an eye for detail and quality. Train and supervise staff to ensure safety and quality standards are met. Manage customer inquiries and issues, ensuring excellent customer service. Ensured that all work is delivered safely on time and within budget along with managing equipment and materials required. Conducted project estimates and create client proposals Prep and clean siding, bricks and concrete and fencing for customers! Driver HelperDSI-Augusta, GAFebruary 2020 to Present Loading and unloading company products. Assisting drivers to find delivery locations. Compiling accurate delivery records and reports. Reporting all delivery-related problems to senior staff. Effectively communicating with clients and customers to resolve complaints. Liaising with the main office or the warehouse logistics team to notify the driver of any changes to daily routes. Assisting with the unloading of the delivery vehicle at the end of each shift. Obtaining clients and customers signatures as an acknowledgment of having received the delivered products. Ensuring that all safety policies and procedures are adhered to. Landscaping LaborerPorter Landscaping-Augusta, GASeptember 2011 to October 2021 Performed a variety of skilled landscaping duties including Mowing, weed whacking, blowing playgrounds, walk ways, parking lots, picking up leaves, trash, debris, trimming bushes. Documented all observations of needed repairs or unsafe environments and informs supervisor in a timely manner. Received, distributed, stored and delivered maintenance equipment and supplies. Maintained inventory and Kept equipment clean and in good operating condition. Followed all policies and procedures, common safety practices and injury prevention. Maintained all required safety equipment in good working condition. Maintained inventory of equipment, tools and supplies making sure they are clean and in good operating condition. Provided excellent customer service to all staff, clients, and contacts of agency. Ability to work effectively with a diverse group of people. DriverLyft and Uber Driver-Grovetown, GAApril 2016 to December 2018 Courteous and cordial with dedication to maintaining safe driving record. Dedicated and responsible Industry professional with excellent sales and service abilities. Knowledgeable about Product or Service promotions and able to develop deep customer connections to promote sustained revenue. Pick up and drop off passengers in a timely manner Light Wheel MechanicAECOM Corporation-Fort Worth, TXDecember 2009 to October 2010Performed repairs and preventive maintenance on various military diesel such as: MRAPs, HMMWVs, and etc. Used mechanic's hand tools such as files, scrapers, mallets, wrenches, screwdrivers, and riveters to fit and assemble parts and assemblies. Operated machines and other mechanisms to observe operation and diagnose malfunctions or to test repaired equipment. Kept inventory of stock and orders new materials as needed. Kept records and reported use of equipment. Developed specifications from general description of parts or assemblies to be fabricated and drew or sketched device to be made. Operated bench grinder to sharpen cutting tools. Performed routine or preventive maintenance and repairs, lubrication and cleaning of machine tools, equipment and mechanical, electrical, and hydraulic systems such as laundry, bakery, kitchen, automotive, farm and power plant equipment. Designed and constructed jigs and special tools to facilitate the machining, assembly, or disassembly of parts and assemblies. Made estimates of time and materials required to complete an assignment. Adhered to all safety policies and guidelines.Skilled LaborerHinkle Construction Services-Paris, KYMarch 2008 to December 2009Excellent knowledge of tools and equipment used in traffic concrete finishing and masonry services and activities. Break up and dig out existing concrete structures for repair and reconstruction. Pour and finish concrete structures such as storm drain systems, sidewalks and curbs and gutters. Construct wood forms for concrete construction projects. Construct and repair brick and concrete block walls and structures. Identify areas needing concrete or masonry repair and take corrective action Operate and perform routine maintenance on compressors, jackhammers, cement mixers, concrete saws and related equipment.MechanicCommon Wealth Auto Repair-Oak Grove, KYJune 2006 to February 2008 Performed various repairs and preventive maintenance on diesel and gasoline engines as well as various electrical products. Certified in the proper procedures for handling hazardous materials and emergency spill responses. Used technical manuals to conduct in depth investigations into mechanical and electrical faults. Diagnosed problems and took proper action to rectify the damaged parts Answered customers' questions on specific vehicle problems. Set and enforced high standards of conduct to ensure proper customer care. Repaired transmission and engine oil pan gaskets. Ordered appropriate replacements parts. Replaced parts such as, half shafts, geared hub seals, input and output differential seals, oil and fuel filters, and radiators. Installed tires, hydro boosts, brake pads, calipers, alternators, drive belts, and power steering pumps. Maintained a safe and clean environment.Educationcollege in Air and RefrigerationAugusta Technical College - Augusta, GAJanuary 2022 to PresentSkills Mechanic (10+ years) Concrete (10+ years) Power Tools (10+ years) Construction (10+ years) Hand Tools (10+ years) Inventory fast learner (10+ years) Forklift Operator (4 years) Machine Operator Mechanical Skills: Aptitude -- Proficient February 2019 Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: https:// share.indeedassessments.com/ share profile/898560d13e285b825dd8b89b50f8a724eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Concrete Finishing (10+ years) Equipment Repair (10+ years) Calipers (10+ years) Lawn Care (10+ years) Heavy Equipment Operation (4 years) Fabrication Masonry (4 years) Brake Repair (10+ years) Landscape Maintenance (10+ years) Mowing (10+ years) Automotive Repair (10+ years) Warehouse experience (10+ years) Driving (10+ years) Van driver (2 years) Automotive DiagnosticsMilitary ServiceBranch: US ArmyRank: E-3June 1997 to June 2001I was a light wheeled mechanic that specializes in brakes, motors, tire rotation oil changing and other mechanical issues with military vehiclesAwardsJoint Program OFFICE Mine Resistant Ambush Protected VEHICLE July 2010MaxxPro Dash FLMNET Course (40 hr)AECOM TRAINING AND DEVELOPMENTDecember 2010Mine Resistant Ambush Protected (MRAP)Maintenance TrainingCertifications and LicensesDriver's LicenseDecember 2023 to April 2026class C LISCENSEEPA 609 CertificationJoint Program OFFICE Mine Resistant Ambush Protected VEHICLE July 2010 to PresentM-ATV FLMNET Course (40 hr)Air Conditioning CertificationPallet Jack CertificationForklift Certification

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