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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Alt Address, Howell, MI 48843EMAIL AVAILABLE cell PHONE NUMBER AVAILABLEInformation Systems Technology ProfessionalGoals: To find a leadership position that leverages my skills and enables the company to achieve its goals through the delivery of the services I own and operate.Proven project leadership qualities, skilled at building strong team environments that foster open communications to meet business objectives.Track record of increasing responsibility in systems support, systems analysis/development, and full life cycle project management.24-year history of implementing innovative technology solutions that drive awareness, decrease exposure, and strengthen organizations.Hands-on experience leading all stages of system implementation efforts using Project Management Methodologies, including requirements definition, design architecture, testing, institutionalization, and support.Adept at developing effective system policy and procedures, project documentation including technical/business specification Statement of Work, and Support Desk decision trees and support processes.Effectively coordinate vendors and IT support staff to reduce support calls and decrease repair response times.Core Competencies Veritas NetBackup Cisco UCCX Unified Comm SAN/NAS management Server 2008/2012/2016/2019 MS Hyper-V Network Infrastructure VMware Virtualization Active Directory PowerShell script and executionTechnical ExperiencePlatforms: Identity Access Management (IAM) solutions Azure AD, Manage Engine ADManager Plus. MS Active Directory. Cisco UCS System Manager, Cisco UCCX call manager, Exchange 2010 VMware, vCenter 4.0-6.5, vSphere, ESXi 4.0-6.5, Linux Ubuntu, OS2, AS400, MS Hyper-V, Windows Server NT/2K/2003,2008,2012 Active Directory, Citrix, MS SQL Server. HP P4000, P2000 and NetApp SANNetworking: iSCSI, DFS, TCP/IP, DHCP, DNS, FTP, SFTP,FTPS, ODBC, Ethernet, Token Ring, VPN, Secure ID, Wireless 2.4Ghz 5.8Ghz 802.11a/b/g, 900Mhz TESS, Serial RS 232/422Devices: Cisco Unified Computing System (CUCS)PCs, IBM p570, Dell, IBM, H FTPSP servers WYSE terminals, Barracuda Spam Filter 400, Load Balancer 440, Laser/Inkjet/dot matrix/Barcode thermal/direct transfer label printers, Floor scales, Barcode scanners and Wireless access points/routers/bridges/clients, Teklogix 9400 controller, Kronos clocksTools: ServiceNow, Pure1, SolarWinds, CiscoWorks, Tealeaf, Mercury, Netcool, Clientele, Lotus Notes, Norton Internet Security/Ghost/Antivirus, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook) MS Visio/Project, McAfee E Policy Orchestrator, Tivoli IT Director, RealVNC, NetMeeting, Telnet, ManageNow, RFS On-line, SRM, Network Look Out monitor, MS TechNet.. ContinuedCandidate's Name
Page TwoProfessional ExperienceAIROS 9/2022 2/2024Manager, Backup and Data RetentionStarted with AIROS as a Server Engineer, became a temporary IT Ops manager, and was promoted to a Manager role overseeing the Backup and Data retention team.Key Contributions/Manage and maintain a NetBackup environment and Veeam to preserve Data for the required retention periods.Contribute as needed for day to day IT Operations of over 1200 Windows servers utilizing PowerShell and execution.Managing and utilizing PURE storage systems in a replicated high availability environment utilizing PURE1 AIops Management, Nasuni for file services and other HP Storage systems and arrays.Participate in Change and Incident management as required.Develop Onboarding, Operational and Disaster Recovery proceduresAdminister Office 365 applications and services through AzureMarketing Concepts/Ability Commerce 2/2011 5/2022Senior VMware/Server AdministratorI was hired as a Systems Administrator and was promoted to Senior VMware/Server AdministratorKey Contributions/Architect, build out, administer, and manage VMware vCenter, vSphere, ESXi 6.5 (current vers.) environment utilizing HP Gen 8 and Cisco UCS hardwareManage Barracuda Load Balancer 440 and Spam Filter 400OS patching and performance on approximately 100 VMs and 30 physical serversWork cooperatively with the Network Engineer for deployment of servers in a segmented network utilizing VLANs and FirewallsInstall, Manage, and Administer three EPolicy Orchestrator McAfee A/v serversProvide technical support/system administration on Cisco VOIP UCCX Call Manager and Cisco Agent/Supervisor Desktop for the Call CenterAssist with the deployment of a Cisco Unified Computing System, and manage the system after deploymentManage and administer all functionality and maintenance associated with HP P4000 SAN, HP P2000 SAN, and a NetApp SANSupport E-commerce websites through IIS configuration/performance managementAssist with the development, design, and deployment of Ability CCS ERP systemSupport functionality of the Ability Connect Email Marketing SolutionDesign and implement Backup\Recovery solutions utilizing Symantec Backup exec and VMware VDPManage Active Directory, OUs, Domain Services, Schemas, Users and Computers, Domain controllers, Domains, Trusts, Identity Services, Authentication Authorization, LDAP, Certificates, Global Catalog, Replication.. ContinuedCandidate's Name
Page threeModisIT, Minneapolis, MN 8/2009 4/2010Contracted Technology ProfessionalI was assigned to perform as a Systems Support Analyst at Wells Fargo while the company transitioned during a merger.Investigate system alerts and proactively assemble technical support teams to remediate high dollar / high visibility system outagesIdentify impacted application teams and vendors and coordinate EACO bridge to remediate application incidentsKey Contributions/Communicate further requirements for high-priority Enterprise IT issues relating to the Wholesale Service Level Management teamSchedule checkpoint meetings to follow up on individual team efforts.Coordinate Root Cause analysis meetings with application teams and vendorsIdentify and suggest process improvement as appropriateCommunicate outages through postings and paging to the impacted partiesComplete Incident Database forms for each issue as they ariseCDI, Inc. Bloomington, MN 6/2007 12/2008Contracted Technology ProfessionalCDI recruited me as a contracted Technical Analyst for the Infrastructure Delivery Mainframe and Distributed Services department at Ameriprise Financial in Minneapolis.Key Contributions / PositionsChange CoordinatorCreate and implement a Change Management process impacting over 3000 servers in the Distributed Systems environment, reducing unauthorized, unapproved and failed changes by over 75%.Infrastructure Integration SpecialistBuild out the Infrastructure Delivery Portfolio Management program by defining, creating and establishing the Infrastructure Integrator Specialist roleContribute to IT projects by identifying internal cross commits, completing Infrastructure quotes for project teams; validating Technical Impact Assessments and User Needs Specifications for projects in the candidate phaseWork with project teams to identify, gather, refine and document requirementsTechnical AnalystIdentify and refine system patch process with vendors providing support for a computing environment consisting of over 3000 servers with a platform make up of Z/OS, Unix, Linux, AIX, Solaris and Windows running on IBM zSeries 9, IBM P570 frames and a variety of Dell and IBM Intel server modelsIdentify contract restraints and negotiate resolutions to enhance service delivery process model changes with vendorsWork with vendors to monitor system capacity and implement scaling according to capacity planning/management guidelinesWork in a ITIL environment to support the Change Management process as neededParticipate in Change Advisory Board (CAB) meetings to represent system changes.. ContinuedCandidate's Name
Page fourIT Compass, LLC, Willmar, MN 9/2006- 5/2007Owner/ConsultantContracted to take lead of IT systems for New Home Team.Key ContributionsProvide recommendations to owners regarding IT InfrastructureLead CRM project initiativesManage two full-time IT reportsCoordinate outsourced resourcesNegotiate contracts for servicesPlan, design, and define requirements for the new Data Center environmentJennie-O Turkey Store, Willmar, MN 1999-2006Technical Analyst IT Client Services 12/2003 9/2006Promoted to assist the IT Client Services Department. Oversee Companywide efforts to enhance IT System support methods. Identify, develop, implement, and document support processes for critical systems. Perform Cost/Risk/Benefit analysis for projects. Utilize vendors and internal staff to maximize support delivery efficiency while reducing costs.Key ContributionsSuccessfully reduced remote site support travel by over 70% through enhancement projects and process improvementServed as Project Area Lead to Deployment Project Manager for large IT projects.Organized and coordinated to meet deadlines and deliverables with Deployment, Technical Services, Application Services and Business Intelligence departments during multiple simultaneous projects while maintaining concurrent initiatives in support reductionEnhanced the support delivery model through improved processes and documented proceduresProvided Level III Technical Support for Client Services Help DeskWork with business sponsors to plan, design, develop, and launch systems to enhance the ingredient purchase process, case weighting/labeling process, flock accounting process, and othersTechnical Analyst Production and Network Services 7/2002 12/2003Promoted to assist with Production Systems and Network Infrastructure projects and daily operations. Provided remote and on-site technical support for network components including routers, switches, cabling, and production systems incorporating PCs, software, barcode label applicators/printers, conveyors, sensors, scales, time clocks and PLCs. Coordinate and negotiate with WAN circuit providers to extend the network to remote facilities.Key Contributions:Successfully managed Network expansion projectsDeveloped and managed Production System projects to enhance reliability and functionalityMaintain Servers delivering applications to the production floorImplement and perform routine maintenance on job scheduler servers to automate the batch file processProvided systematic troubleshooting analysis of server processes and created How-to documentation including decision treesProvided Kronos software/device system support for Time and Attendance and Gatekeeper modulesWorked with software programmers and vendors to implement system enhancements.. ContinuedCandidate's Name
Page fiveJennie-O Turkey Store, - continuedAssociate Technical Analyst Technical Services 3/2001 7/2002Promoted to the Technical Services department to assist with Desktop PC and Server solutions.Key Contributions:Set up, configure, and install Servers.Set up, configure, and install desktop workstations.Diagnostics/repairs of Servers and PCs.Plant Systems Programmer 12/2000 3/2001Recruited to perform Manufacturing systems support including DOS batch programming and light Qbasic programming.Set up, configure, and install labeling and Data collection systemsComplete program modifications according to requirementsSupport for manufacturing technology system componentsJennie-O Turkey Store Other positions heldDesktop Support - Intern 7/2000 - 12/2000Part-Time general labor 12/1999 7/2000EducationComputer Systems Technology, Ridgewater CollegeRetail Merchandising Diploma - Willmar AVTICertificationsVMware VCA-DCV, VTSP, VSPCompTIA A+ Certified, Network Configuration and Maintenance,Project ManagementEmployer Sponsored Professional Training/CertificationsExecutrain/Provant Tools and Techniques of Project ManagementPsion/Teklogix Fundamental Skills Current Generation RF Equipment, Proprietary Radio Protocols, 802.11 and 802.IQ Theory and ConfigurationCitrix Metaframe XP Windows Administrators Course CTX-1220New Horizons Lotus Notes 6 Level 2 |
