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Click here or scroll down to respond to this candidate.Candidate's Name
COLLIERVILLE, TN 38017 C. PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Empowering leader with a superior track record of establishing, scaling, and leading top-performing teams, overseeing operations, formulating strategies and plans that align with business objectives across the QSR industry. Elevates employee engagement, drives operational excellence, boosts sales performance, and cultivates strategic partnerships to realize unparalleled outcomes seeking a new opportunity as DIRECTOR OF OPERATIONSOPERATIONS MANAGEMENT PEOPLE OPERATIONS & CULTURE LEARNING & DEVELOPMENTStrategically leverages human capital tomaximize business outcomes, growth, andreturn on investment (ROI)Integrates optimal people, processes, andsystems to achieve operational excellenceResolves complex business challenges andmitigates barriers via rigorous problem-solvingExcels at securing buy-in to propel business-critical initiatives forwardLeadership Operations Professional Development Regional Sales Strategies P&L Controls Food Safety Education Relationship Cultivation Team Building Talent & Performance Management Data & AnalysisPerformance Evaluation Food Service Business Strategy Operational Sales Objectives ComplianceLearning & Development Restaurant OperationsProfit Optimization Project ManagementCAREER PROGRESSIONDistrict Manager Tops Bar-B-Q, Memphis, TN April 2023 - July 2024 This role was a blend of strategic planning and day-to-day oversight, with a focus on optimizing operational efficiency, enhancing customer satisfaction, and achieving financial objectives. By providing leadership, training, development and support to individual restaurant managers, while fostering an environment of teamwork and continuous improvement. Their responsibilities also include implementing corporate policies, conducting performance evaluations, and identifying opportunities for growth and development within the district. Through their comprehensive approach, they contribute to the sustained success and expansion of the restaurant chain, maintaining a cohesive brand experience for customers across all locations.Oversaw anywhere from 6-6 restaurants with an average weekly volume of $30kGrew year over company sales by 4.8% by improving image, product and service.Improved food, labor and overall profitability in each of the six restaurantsCreated a culture through shoulder-to-shoulder training and development of all levels in the restaurant.Created and facilitated a grading platform that included putting system and routines in place for all seventeen locations.Created and facilitated and in restaurant training class for all assistant managers and shift leaders in all seventeen locations.Market Leader WHATABURGER, Nashville, TN March 2022 March 2023 Multifaceted role as a market Leader drives operational excellence, profitability, ensures high standards are met in the markets and builds team. Market Leaders inspire others to exceed customer expectations and set up new Units for future growth and expansion. Market Leaders powered by the action plans created based on performance data and financial goals.Successfully identified priority to establish and maintain standards to open new restaurant High Volume RestaurantsAddressed all needs and requirements and adapted to all circumstances that are needed to open a Successful Unit with sales Volume of $250K per Week.Candidate's Name Page 2 of 2 C. PHONE NUMBER AVAILABLE EMAIL AVAILABLEMaintain all action plans in order to create a positive cash flow and financial perspective with in first 60 days of opening.Motivate, Hire and Train a Leadership team to create a positive culture in a growth market. Substitute Teacher COLLIERVILLE SCHOOLS, Collierville, TN December 2021 - March 2022 Multifaceted role supervising students employing classroom management tools such as multiple intelligences theory and positive reinforcement, creating a cohesive and consistent learning experience following lesson plans provided by teachers.Engaged students, minimized distractions, and maintained a positive learning environment effectively managing the classroomAddressed individual student requirements adapting teaching methods to align with specific needsFurthered Academic advancement providing in-class and at-home assignments based on lesson plansDeveloped lesson plans and assignments accommodating student comprehension levels and learning styles consistent with the teachers past lesson plansOperations Associate Lead MCDONALDS CORPORATION, Nashville, TN June 2018November 2021 Supported 710 restaurants in order to Optimize business results, recommending and coordinating the assistance of regional support staff and peers to e.g. construction, controller, real estate, training, HR, marketing, technology, and other Subject Matter Experts helming hiring, training, and recruitment of 15 operations associates.Fueled growth by Managing and offering feedback, preparing, and assembling information, providing recommendations to the Leadership Team, Owners, Restaurants and Operations TeamDesignated brand steward ensuring restaurants meet McDonald's QSC, food and restaurant safety standardsPromoted consistency and information transparency training, coordinating, orchestrating all aspects of the Restaurant Operations Improvement Process (ROIP) assessments within assigned owner/operator and restaurantsCapitalized on priority system opportunities formulating action plans consulting with owner/operators, franchise business partners, and operations associatesSuccessfully identified priority owner/operators and restaurants based on QSC, sales, people, profit potential Field Service Operations Manager MCDONALDS CORPORATION, October 2015-June 2018 Spearheaded deployment of company tools, Operations Associate (OA) support and expertise, and best practices across business functions. Bolstered owner/operators efforts in reinvestment plan development and execution on an annual basis including opening new restaurants, re-builds, re-models, equipment purchases, etc.Directed district containing 200 restaurants and 36 franchisees over six states relating to Owner Operator (O/O) performance and improvement including Guest Count, Sales, Cash Flow, PNLGrew top line revenue by 3% to $500M+ annually and customer satisfaction by 2% delivering superior service and customer experiences overseeing consulting activities for O/O organizationsFacilitated informed decision-making utilizing data and analytics, coordinating regional planning missions for ~ 300 owners, staff members and Owner/Operators, conducts hiring and training needs analysis of staffSeamlessly transitioned business review process to Ops Officer or Field VP preparing, managing and participating in hand offGalvanized business results improvement e.g., new initiatives, upgrading equipment, new technology advantages, proactively recommending how to access and cultivate opportunities to O/ODrove restaurant adherence to Local Store marketing (LSM), national and co-op promotions, and execution of new products and processes, including new product training and implementation restaurants Regional Training Manager MCDONALDS CORPORATION, Memphis, TN July 2011-October 2015 Maximized and certified core initiatives engaging Operations Associate to support Champions the McDonald's the People Promise demonstrating, consulting, and following people drivers to gain commitment from O/O. Assigned consulting approach including directive, supportive, coaching, collaborative based on the level of performance of each restaurantCredited with organization of 50+ divisional meetings and three regional conferences annuallyOrchestrated regional training classes for seven consultants, 10 states, and 16 franchisee co-ops, additionally Candidate's Name Page 2 of 2 C. PHONE NUMBER AVAILABLE EMAIL AVAILABLE implemented LMS structures and curriculums for 700+ restaurantsOptimized understanding and buy-in of People Review results consulting with O/OUnlocked sales potential reinforcing importance of restaurants procuring high-performance staff through quality hiring and retentionMinimized risk and exposure educating O/O on HR policies, labor laws, security, and safety procedures, counseling O/O to prevent labor relations issuesEarly Career: Field Service Consultant, NY Metro Region, Operations Consultant, Market Trainer, Restaurant Manager, McDonalds, Hamburger University ProfessorEDUCATIONMaster of Business Administration Kaplan University Bachelor of Business Management Western Connecticut State University Associate Degree Hotel, Restaurant, and Institution Management Middlesex County College TECHNICAL PROFICIENCIESMicrosoft Office Suite/Teams, Tableau, Adobe Creative Suite, Teams, SharePoint |
