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Click here or scroll down to respond to this candidateCandidate's Name , MPA, MHRMWashington, DC Metro Area PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn REGIONAL HUMAN RESOURCES DIRECTORInnovative and well-rounded HR professional with over 20 years of experience in employee relations, HR operations, sales, marketing, and logistics. Recognized for unique entrepreneurial spirit and in-depth understanding of business development and strategies. Proven track record of success working with start-ups, poor performing locations, and fixing operational deficiencies. Expert in leadership training and development and building teams and management that enhance organizational performance company-wide. Specializes in acquisition/mergers with multi-site/multi- state experience and mitigating with both union and non-union sites. Self-developed Subject Matter Expert, who thrives on new challenges to drive growth and expansion for tomorrow not just for today. CORE COMPETENCIES HR Strategy Employment Laws Change Management Succession Planning Employee Relations HR Audit & Review HR Consulting Project Management Leadership Training Acquisition & Retention Risk Management Business Development Team Building HR Analytics Inclusion & Diversity Performance Management Technical Skills: CE-11, SPSS, MBTI, MSQ, HRIS Systems, Kronos, Oracle, Power B-I, Talent Reef, UKG Talent Management Tools: Lominger 9-Box & 6-Box Model, Psychological Assessments, Wicklander Techniques PROFESSIONAL EXPERIENCEHuman Resource Manager, Genesis Logistics Stafford, VA. 2023 2024 Recruited to help this start up company manage the recruiting and hiring of both warehouse and CDL-A drivers Implemented onboarding processes to hire over 1500 warehouse and 300 Class A CDL drivers. Courier Supervisor, Stat Experts Courier & Medical Logistics Chantilly, VA. 2018 2023 Joined the team as a part-time volunteer on the weekends and later transitioned to a full-time role in 2020 to address the national crisis posed by the COVID pandemic. Play critical role in pioneering a new market segment in the medical testing field by developing logistics, implementing strategic HR processes, and managing all the moving pieces in the middle. Strive to make an impact by facilitating the transportation of faster and more accurate medical testing that ultimately contributes to improved patient outcomes and a safer community. Implemented strategic planning and recruitment initiatives that streamlined the hiring process and quickly grew the team from one to 24 drivers. Initiated effective training programs and facilitated communication to ensure proper onboarding and retention of drivers, resulting in an 80% retention rate. Designed and executed a route plan that seamlessly integrated 40 key accounts within a new market segment that included an efficient pickup strategy, route clustering, and driver availability optimization, receiving special recognition for route design. Revamped the medical specimen transportation process for six different labs across the East Coast, implementing new checks and balances throughout all shifts, addressing procedural opportunities, and ensuring streamlined operations that resulted in significant improvement of specimen accuracy from 75% to 99%. Achieved 385 consecutive accident-free days by implementing defensive driver training, and prioritizing driver safety by limiting work hours to a maximum of 12 hours per day. Human Resources Director, Solutions Food Group Gaithersburg, MD. 2015 2020 Brought on board as an HR expert with the primary responsibility of building the HR department and establishing its infrastructure for a start-up consulting firm that offered corporate restaurant solutions to small businesses and restauranteurs. Aligned HR strategies with the companys objectives and ensured all necessary trainings were in place. Developed integration plan for acquisition/merger that added four restaurants and 120 employees, increasing revenue with targeted goal of over $1M per year per restaurant. Optimized retention, succession plans, and recruitment strategies that established a benchmark of 80% retention rate and reduced turnover by 20% over the previous year. Conducted an HR audit, discovering and bringing the company into compliance with all administrative procedures, resulting in an improvement from zero to 98% compliance. Designed and facilitated ER, sexual harassment, and leadership training programs that improved litigation avoidance by 100%. Partnered with legal and Vice President on investigations involving violation of state and federal laws, and organizational policies and procedures involving top senior executives, successfully avoiding greater implications while maintaining sensitivity and strict confidentiality. Streamlined candidate hiring and onboarding that increased retention rate for three client companies valued up to $8M. Customized a 29-page Employee Handbook that served as a living document to provide structure and guidance for work-life behavior, resulting in company-wide conformity in dealing with terminations and other situations. Created and executed an annual performance appraisal process that improved organizational efficiency by 100%. Revamped the Engagement Survey process, improving customer employee engagement by 10% over the previous year.Market Human Resources Manager, Wal-Mart Stores Inc Fredericksburg, VA. 2015 2017 Managed talent succession plan for $1.5B company with 120 managers, ensuring Store Managers and Assistant Managers were hired and properly trained within a 30-day window. Provided HR support to over 9K employees located in 18 Wal-Mart Super-center Stores within a 100-mile radius. Collaborated with legal and outside agencies to draft comprehensive responses to inquiries from EEOC, legal, and NAACP. Diagnosed, designed, and delivered interventions that resolved organizational and individual leadership challenges. Improved overall operational efficiency and enhanced organizational performance. Spearheaded the implementation of a multi-step hiring process and on-boarding system that saved over $750K in expenses and reduced turnover rate by 15%. Conducted one-day operational support for three poorly performing stores and utilized feedback to create a 5-step action plan that increased Employee Engagement ratings from 60% to 70% during a 12month rating period. Developed leadership training and survey assessments that revamped organizational and individual leadership practices utilized when confronting employee performance challenges that resulted in almost$1M in savings due to previous low retention and productivity ratings. Facilitated a 3-day leadership training at Walmart Academy for 75 new managers that equipped trainees with effective leadership tools and skills that would ultimately enhance organizational performance company-wide.Conducted high-level investigations involving multiple agencies and units, reducing the amount of grievances by 15% compared to the previous year.Regional HR Manager Consultant, Compass Group North America Charlotte, NC. 2013 2015 Supported 4 different lines of business of a $20B leading food and support services company with a customer base that included 8.7K employees located in 322 locations. Provided expertise to both union and non-union accounts of varying size and complexity on the East Coast, working closely with key clients including, Morrison Healthcare, Morrison Sr. Living, Eurest Corporate Services, and Canteen Vending distribution and Commissary Services. Played a key role in coaching managers and in providing mentorship on diversity and performance management issues. Conducted hundreds of investigations and submitted multiple recommendations on Title VII violations to create a more equitable and respectful work environment. Executed an integration plan for acquisition/merger, adding four hospitals, three vending, and two corporate dining accounts. Streamlined policies, procedures, hiring and onboarding to achieve a smooth transition. Boosted culinary operations by devising and executing a human capital recruitment strategy, resulting in the successful feeding of 5K employees for a 6-week period during the National Boy Scout Jamboree. Collaborated with the Vice President to analyze operations over one and two-day periods, effectively reducing vendor fees by $75K. Implemented a cost-saving 9-box model for succession process, calibration, and talent development, resulting in a $30K reduction in turnover. Averted potential labor disruption by partnering with LR to mitigate the threat of union organizing in vulnerability accounts. Conducted an in-depth analysis of the environment and skillfully mediated between labor and management to prevent employee work slowdown. Area Human Resources Manager, Lowes Home Improvement NV, AZ, UT, VA, MD, DC 2006 2011 Provided HR and leadership training for 16 HR Managers and 4.8K employees located in 16 stores and three distribution centers across six states. Ensured key positions were always filled during seasonal staffing, store remodels, and when new positions were created. Conducted HR practices to become compliant with OFCCP as well as managed AAP/EEO reporting. Maintained union-free status and handled union protests effectively for over five years amidst EFCA challenges, resulting in zero successful unionization attempts. Developed hiring and talent succession plans that successfully staffed a new $30M, 120K sq ft store with 200 employees within XX months. Boosted employee engagement for 18 low-performing stores through multi-day support programs, with three stores ranking in the top 10, and 15 more in the top 25. Facilitated and managed multi-day Lowes Leadership University, coaching and guiding both employees and senior leaders on performance disagreements, decision-making, and best practices. Conducted quarterly audits of federal and state policies and procedures, achieving a 98% administrative compliance rating within the District. ADDITIONAL WORK EXPERIENCESales Consultant Renewal by Anderson, In Home Design Senior Retail Performance Consultant Ace Hardware Inc.Transportation Officer US ArmyFirefighter / Cardiac Tech City of HamptonLevel 2 Trauma Center, Nursing Assistant Hampton General Hospital EDUCATION & PROFESSIONAL DEVELOPMENTMaster of Arts, Human Resource Management, Marymount University Master of Arts, Public Administration, George Washington University Bachelor of Arts, Government Administration, Christopher Newport University AAS Fire Science Thomas Nelson Community College Certificate Organization Development Marymount University Title VII Investigation Wicklander ZulawskiSituational Leadership Blanchard TrainingQualified, Myers Briggs MBTI Otto Kroeger Associates VOLUNTEER WORKHuman Resource Consultant, Taproot 3/2013 7/2013 Led a 3-member team in designing an annual performance appraisal program for a nonprofit organization with 120 employees located in over 20 different countries. Delivered virtual training sessions to all company leaders on performance management and employee feedback, increasing the effectiveness of performance reviews and employee engagement. |
