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PHONE NUMBER AVAILABLE Street Address Nicklaus Dr EMAIL AVAILABLECommunication Technological Problem SolvingIf you were to invite me to your company, I can offer loyalty, time, leadership, quick learning, program proficiency, relationship building skills, friendly, adaptability, and strong communication skills from experience in entrepreneurship and various other fields.EDUCATIONPitt Community College - Winterville, NC1.Associate of ArtsGraduation Date December 20232.Associate of Applied Science, Business Administration: General Business AdministrationGraduation Date May 20233.Associate of General EducationGraduation Date May 20234.Associates of Applied Science: Office Medical AdministrationAnticipated Graduation Date May 20265.Associates of Applied Science: ParalegalAnticipated Graduation Date May 2026East Carolina University - Winterville, NC1.Bachelors of Science in Business Administration: Human Resources-Anticipated Graduation Date May 2026AWARDS AND HONORSNorth Carolina Readiness Certificate (ID# C71C1KMH1JVJ)March 2023Honor Society CertificateOctober 2021Business Supervisor CertificateMay 2023Management Applications and Principles CertificateMay 2023RELEVANT WORK EXPERIENCEDriven Brands Greenville, NC August 2023 - PresentInterim ManagerManage daily business responsibilities by maintaining customers' information, inventory, and ensuring customer satisfaction.Assuming responsibility of a Shop Manager in the absence of oneProviding excellent customer service for all customersControlling inventory: returning, ordering, communicating with vendorsBalance registers, close out invoices, and make bank depositsPlacing product orders and returns; Instructing techs on restocking and inventoryAnswering customer calls to quote or scheduleManage day to day scheduleOpening and closing store for daily operationsUnderstanding the shops financials to drive sales and accurately conduct scheduleConducting quarterly employee evaluationsSupporting other team members with duties such as setting glassEstablishing services for accurate quotesWorking all business operational hours (40-54 hours)Pitt Community College Winterville, NC January 2023 - May 2023Gym CoordinatorSign students and faculty in and out of the gym, monitor equipment, and communicate gym schedules to students.Assist students with accessing gym equipmentSupervise activities and behavioral issuesCommunication with students and coworkersConduct tours to newcomers of the gymAssist in score keeping for tournamentsModern Acquisitions Greenville, NC July 2021-January 2023Marketing ExecutiveDrove company sales as a customer advocate. Addressed customer and team concerns. Train team on company protocols.Engage customer relations to apply person-abilityPresent knowledge of services and answer customer concerns.Trained new members on customer service protocolsRecruit and build sales teamCommunicate with upper-level managementTrack personal and team sales numbersOTHER WORK EXPERIENCEHighway 55 Greenville, NC September 2020-June 2021WaitressManaged business operations and drove customer advocacy.Issue refunds and receiptsAnswer customer concernsCommunicate effectively with coworkers, customers, and upper-level managementAssist over the phone ordersRestock, clean, and wash dishesPROFESSIONAL SKILLSCustomer RelationsInterpersonal CommunicationWindows 10Strategic PlanningWritingMarketingWeb DesignBusiness DevelopmentPublic RelationsProblem SolvingActive ListeningVOLUNTEER EXPERIENCENotary Public North Carolina March 2022-PresentBrand Ambassador North Carolina July 2021-PresentSunday School Teacher North Carolina April 2019-April 2020 |